Wotif Reviews

Terrible service

Terrible..never again

Really shit because we couldn’t travel because of Covid 19 and we lost our money

Was unable to use hotel booking due to Lockdown of Covid 19.
Requested a refund but was told i needed further proof. Of not being able to travel in Victoria.

I booked and paid for a hotel in Reykjavik via Wotif in April but due to Covid 19 and all travel cancelled I couldn’t use the booking….your company did nothing to procure a refund or credit voucher for later use…just blamed the hotel so I’m $Aud1700.00 out of pocket

Unable to contact Customer Service regarding cancellation imposed suddenly by COVID-19. Hotel was happy to cancel without charge, however Wotif automated system would not accept my booking details to transfer me to a person to speak with to try and arrange a credit or refund.

Not happy book I family cabin at captain Cook village sleepet 9 when we got there our booking was stuff up we got a small cabin not what we booked through you 😠 lucky Captain Cook village refunded us and we found suitable accommodation but had to pay $400 more thanks I won’t be booking thought wotif again.

Voucher of $249 given after cancellation due to coronavirus, when applied to a new booking the voucher only paid for $219 and I had to pay the rest. I guess $249 doesn’t really mean $249 – just $219. The other $30 is sitting there as a credit?? Why, it should have been applied to the whole booking…………

Booking was great good experience. The motel was quite the opposite.
No plates, no knives and forks, extreme basic motel , the bed needed throwing out, very saggy. Soap holder in the shower broken with sharp jagged edges. Outside weeds everywhere. All in all a very bad experience and can definitely cannot recommend anyone staying there

I wanted to book 23 to 24 April. But after paying for that night of the 23rd April, & after going to the Race View Motel, they told me that I wasn’t booked in there with them. After further investigation, we found that wotif booked me in for the 5th of May. I did not want that night, I needed the night of 23rd April. You have taken my money, & I can’t get a refund. Not happy.