Wotif Reviews

I haven’t received any notification through email or Text, about my reservation to Beachmere on 10 and 11/Dec from Wotfi.

Wotfi take money from my bank account straight away. I don’t understand why, because I have until 9/Dec to cancel this reservation.

Contact the costumer service , who couldn’t find me in Wotfi sistem (??).

With out etinerary number to give the customer services, their couldn’t help clarify why money already was tak from my bank account when I make reservations with cancellation period and haven’t received any confirmation details.

Try many time contact with costume services, whas helpless.

Very disappointed and want know cancel this booking and my money back.

Still waiting for my refund

Poor response time when trying to resolve an issue.

Had to cancel my reservation, had a brief chat with someone before just being cut off because he tried to contact the hotel and had no answer, have heard nothing since

You need to be more professional with your partners VRBO was terrible.

I booked a hotel room in Melbourne Thursday for Monday and get an Email Saturday night about vaccine status and room entry So currently I can not access the room or get a refund
Please contact me via ab@salecity.com.au

You guys keep changing anything

Customer Service is a Joke, Due to Covid Restrictions early in the year was unable to attend our booking. WOTIF would not refund due to these circumstances, even though the hotel was willing to due to the pandemic. They would not refund even with over a weeks notice prior to the booking. Wait time on phones was for hours and no one could resolve the issue. One phone call I was hung up on as soon as I was connected to a real person after waiting for 2 hours. Will NEVER use WOTIF again and would not recommend them to anyone. Any other booking I have had with other companies were more than accommodating. Very disappointing.

Very Pathetic

On the 25th Apri 2020we received this message………..l We know that you, like many, may be rethinking your travel plans in light of the rapidly changing situation around the novel coronavirus (COVID-19). In an effort to make the process better for you, we have worked closely with our travel partners to make it possible, even though your booking is non-refundable, for you to cancel and receive a voucher in the form of a coupon for your booking #7525291640391 for Star Queens Serviced Apartments in Auckland. Please follow the simple steps below at least 24 hours before your reservation date.
We need to know whether you want to keep your booking or if you want to cancel it. Please follow the link below to let us know. If you want to cancel, we will issue you a voucher in the form of a coupon equal to the value of your booking, for use on a future stay at Star Queens Serviced Apartments in Auckland. You will find more information and details of the terms on our site. Note that due to the large number of cancellations, it may take up to 30 days for you to receive your voucher. ……….We opted to Cancel and Receive a Voucher……..Still waiting NOT HAPPY WOTIF!