Wotif Reviews

I booked a room and I got there no vacancy. You had put it on the website saying one room but that was incorrect and now I’m waiting on my refund. Lucky I was able to get a room at another hotel near by.

I will never use Wotif again. I wanted to change my booking and I rang the customer help line at 9am only to speak to a woman who was very hard to understand. She could not resolve my issue so she escalated the matter and said that I would hear back from someone that day. I still had not received a call back by 4pm so I rang the customer help line again and got the same woman who then put me on hold twice and finally told me she had managed to change my booking ( after 29 minutes on the phone ) and that I would hear from the hotel by email shortly. When I had not received an email the following day I rang the motel directly and spoke to the manager. He told me that he remembered speaking to the Wotif lady and he told her that there were no more vacancies! I then rang back Wotif and this time got a helpful man called Joe who I asked to cancel my booking. Very very very annoyed and frustrated. Next time I’ll ring the hotel direct and book.

Failure to provide all details of cancellation policy and failure to point out I would forfeit my previous payment when I tried to increase my booking by a night. Said had to cancel and rebook.

A lot of miss advertised hotels.

My wotif voucher did not work (cause unknown) and customer service has not responded or acknowledged issue after a few days. Issue is still open and I’ll soon be a few hundred $ out of pocket ..

We booked accommodation at Shearwater Tasmania.
Wotif accepted our booking and our payment.
The next day we received an email stating we could only have one night as the accommodation was fully booked out and did we want to cancel our booking. We said yes. We then got a message to say we had lost our money because of the cancellation policy. It was your fault Wotif, you accepted our booking and payment. I called the resort and they said they had been fully booked for two weeks. I want my money back NOW. Will never use WOTIF again.

Update there site cause when I booked it said I had a room then msg from hotel saying I didn’t

Waiting for refund and not happy with the time it is taking. You take the money as soon as you book but the refunds take days – not good

Agent disconnected me whilst still
Typing

I thought I was booking an ensuite but the toilet and very slippery shower proved to be two flights of stairs away and shared with four other rooms. There wasn’t a TV in the room or elsewhere in the house. Not even a washbasin in the room. My partner slipped on the stir carpet and broke her glasses. Bread was stale at breakfast although I understand there may have been fresher stored in the freezer. Almost no-one had the offered continental breakfast and everyone left as soon as they could