Disappointed in lack of understanding your customer in their time of stress.
Contacted Wotif due to late cancellation of medical treatment, hotel needed to be cancelled and rescheduled.Wotif keeping $20 booking fee,no empathy just read the cancellation clause, Great NOT.
Terrible … did not describe the accommodation appropriately .. very disappointed
July 19, 2019I booked on a Friday night with two small children, there was no notification to advise that there would be loud music (really loud) until 1am… facility was old/out-dated, unclean and not suited whatsoever for a family.
July 19, 2019I am yet to receive an email copy of the itinerary- I luckily screenshot it when it was booked so I had the booking reference number.
I manually logged into wotif (Twice) and send myself another email, but it is still yet to come through.
I have no booking reference
July 17, 2019There service is lousy they charge for a room that I didn’t book & never had , I would never recommend them to anyone , also don’t book the Parkview motel in Geelong , it is a disgrace .
July 17, 2019i never received any emails
July 17, 2019The hotel we had booked wasn’t opened at the time, they didn’t have the right opening hours so we have been charged for somewhere we didn’t stay!!!!!
July 17, 2019Tthe payment was made online, but I was requested to present my credit card at the reception. And the person at the reception took a note of my card details. This is a serious security breach and he can sell the data to anyone. I then have to be aware of my card transaction every day.
July 16, 2019i have not even received an itinerary for my trip. can someone please send this i spent money and have no information at all.
July 15, 2019
