Wotif Reviews

I booked a flight and hotel booking and it was great. Receive my flight details and invoice. No information on hotel details. i rang the Wotif toll free number (0282281878) found on Wotif web site. Gave them my e-mail address and Itinerary number and they would send me hotel information to my e-mail. No information was sent. After 3 days i try to get into my Wotif account incorrect password was shown. click on forget password to reset. Still no link was sent to reset password. Very poor service. still nothing after 1 week.
Please help.
Regards
Allan

As part of my Accommodation and Flight package under itinerary 7414669495957 I was sent confirmation that the return flight would be arriving back at a different location than I expected, being Melbourne AVV when I had thought or intended to request the flight return to Melbourne MEL. I had no idea what AVV stood for until I was sent a confirmation email highlight this section in Red, alerting me to the return location being Avalon Airport which is 100+ kilometres from Melbourne Airport. I immediately contacted Wotif by phone asking them to make the change. They advised that they could not and that I needed to contact Jetstar directly to make the change. I was appalled at the lack of ownership from Wotif. When I spoke with a Jetstar representative they advised me that due to the change I would incur an $800.00 fee to change the return location to Melbourne. Again, I was furious at Jetstar and insisted they make the change without any cost. Jetstar then said they would only charge $500.00 for the change, again I was furious at their very poor attempt to correct an error with my booking and for attempting to profit from it, suggesting to Jetstar and Wotif that they were colluding in a Scam! to profit from customers. Jetstar then agreed to only charge a $38.00 fee for the change which I agreed to. Then, when I spoke to a representative from Wotif requesting them to update my Itinerary with the change, the representative said they could not make the change. I asked, why not? Apparently no changes can be made to the Itinerary once adjustments have been made. Again, this is terrible customer service. My family are due to fly out to Gold Coast from Melbourne on 15 April and return to Melbourne on 20 April. I am hoping that the change as requested to our flights have been made. This is the first time I have used Wotif, and I must say that I am less than impressed.

the rate for the same room went up from $ 125.00 to $161.00 in 5 days.
I had no choice but to get it as I needed the room for that particular day.
How can the rate go up almost $ 40 in such a short time?

I appear to have been charged twice for a flight with Qantas which I booked through wotif. Very unhappy. Now I presumably need to chase Qantas to ensure refund provided which defeats the purpose of booking through wotif for convenience. Makes me reluctant to use wotif again

They don’t verify information and send email to the wrong people. It makes me wonder about what else they don’t do correctly. Are your credit card details really safe with them?

I made a last minute hotel reservation Itinerary #
7414320990854 and when we went to check into the hotel they didn’t have our reservation. In investigating we discovered I had booked for Mar 23 instead of feb 23. They did not have a room for us then and would not cancel our mistaken booking for Mar 23. They referred me to Expedia???? I tried to go onto the wolif site to cancel the reservation for March 23 but it kept sending me in circles and I could not figure out how to cancel it. I return to the us tomorrow and will try and call someone regarding the error.

You sent this email to the wrong address. Require email address validation before creating an account.

When I reported there was no water in my hotel they told me they would move me then they said they would give me a 100 credit but nothing was done don’t promise things your not willing to do .the motel knew full well there was no water in there hotel and did not bother tell me a very bad service all around

Your system is rigged. I selected the required date and when processing the booking the date reverted to default. I did not see this until you had accepted payment on a non refundable booking. I will not seek to use your product again. Plus I will ensure I share my experience – thieves. To make it worse I spoke with motel owner who directed me to ring you that day. Now you find that very obscure phone number for your business. Clearly difficult by design.

Photo should match the room type.