Wotif Reviews

I was staying in New Zealand. My father was rushed by ambulance to Waikato Hospital in Hamilton. I needed a place to stay for my husband, myself and my mother. In a panic I booked a place for us to stay and drove 2 hours to get to my Dad. After the Hospital I looked up the address and then realised I had booked Hamilton Australia not Hamilton NZ. Being so upset I rang the accommodation and explained my mistake. They said they couldn’t do anything it was up to Wotif. I then tried to cancel on line which I did but with no luck of a refund. I do understand that I booked a non refundable room, but my situation was so upsetting and a genuine mistake. It just made everything we went through so much harder. I not only lost $150 but had no where to stay and was so stressed about Dad in Hospital.

I refused to stay at the IBIS Hotel and expect a full refund to my account.

1. On arrival the foyer and bar area of the hotel is under refurbishment.
2. The dining room was unavailable for use by guests as they had a group booking of 30.
3. The room was 20m from the Albany Highway , the door did not fit in the frame you could see daylight around the door. The noise from the highway was unbelievable.
4. The standard of the room was extremely poor, run down and dilapidated.
5. I requested another room and was told there was none available.
6. I had just done a long days work with another one to follow the next day, I would have found it impossible to sleep under these conditions.

In conclusion I expect a full refund.

Simplify the web site. I was not sent a confirmation email and was sent a
Wrong itinerary number.

Can’t give a zero as it was double booked which left stranded. Still has my payment after 4 day’s

You have the dates wrong and have taken my money too soon. I was to pay my deposit and pay the outstand when i arrived.

They could start by booking your room on the nights you ask for and not on the day you make contact. Lucky i checked the email carefully. Not good and then they don’t answer your inquiry when you ask to have it rectified. Very bad experience.

Dreadful. You wouldnt accept my card (the bank said there was no problem so I can only assume you dont book Virgin with a Qantas card)
Every time I booked a flight and went through the whole process that fare was no longer available but a more expensive one was.
I wont be back

I booked through lastminute.com.au and did not receive confirmation of my booking and have been unable to find my booking using the itinerary number listed.

Below average
Place needs a freshen up
Bed was terrible

Although I receive confirmation email. The hotels rang me to say there was no room