Wotif Reviews

I was disappointed to find out after booking with wotif that the hotel was offerring the same price directly with added benefits and deals (wine, vouchers, discounts). It would have been nice if wotif was able to match their offer. I felt cheated.

I searched 2 adults and one child and was offered a twin room (which I assumed was 2 full size beds). When we arrived to check in, the receptionist advised we could not all fit and had to pay an extra $45 for a rollaway bed. My previous experience is that when you search for 3 people you are only offered rooms with enough beds for 3 people and the other rooms state “guests cannot be accommodated in this room” if there are inadequate beds. VERY disappointed.

Make very clear the date I rquired same day but Wotif timed in a date weeks later

I made a booking and inadvertently the date was out by one day. I made the booking with this particular hotel due to price, that it had a cancellation policy, and that payment wasn’t taken straight away.
I immediately once I pressed book that the date was wrong. I went in and made an alteration to the booking to the correct date. I was instantly charged for the accommodation – not what I was expecting – and the price went up – not ideal but I thought ok, different night different rate.
I received an email from wotif on the day we were travelling to the accommodation to say check in was 2 pm onwards. All looking great. We drove over 7 hours, arrived at the accommodation to be told they don’t have my booking for that night, but the next. My change even though made very soon after the booking did not feed through to the hotel.
The only way to resolve was to call Wotif. I was then told I had to pay even more!!!!!! Are you kidding me!!!!!! I was soooo angry and still am when I think of it.
I had to assert myself saying this was NOT acceptable. I’d already paid more to the change my booking AND the change to my booking wasn’t even done! Putting me in the embarrassing situation of standing in a hotel lobby after driving over 7 hours, tired and hungry, with many other people around me, while I’m trying to resolve the stuff up by Wotif – and now I’m expected to pay more? I don’t think so!
So after the operator had more discussions with a supervisor, I was told that I had no choice but to pay the second difference BUT it would be refunded to me.
Humiliating experience, and has absolutely soured my opinion of Wotif.
I wonder if I can trust that my next booking that I’ve made already through Wotif will be ok…..I’m thinking I should contact the hotel to double check!

Not your fault I booked the wrong date and I’m stuck with accommodation I can’t use and arrived Saturday night and paid top dollar . Bad experience for me .

I was charged twice for the same room. I have emailed WOTIF to see if I can be repaid for one of the room charges but so far no one has contacted me.

I received an error message when it came time for payment and I have been charged twice for the room. I emailed WOTIF and so far no one has got back to me to offer a resolution.

I had made a booking from 11 April, but till now, I haven’t received any details of my booking. Why???

We and our guest has contacted you many time regarding scammer feed back our property and damaged. However, no one help us. Total so disappointed of your service

I would give no stars if I could. Wotif never passed on my booking to the motel and had I not rang the motel I would have had no accomodation.