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Customer Experience Rating
5/ 5

so easy to search from my phone and reserve a room

Customer Experience Rating
5/ 5

Smooth East booking process. Accurate descriptions.

Customer Experience Rating
5/ 5

I trust the site

Customer Experience Rating
5/ 5

I made an error booking by selecting the wrong dates. I needed to contact an agent to resolve the error. The agent, Duan, went out of his way to sort matters to my satisfaction, even though strictly he did not have to. He rang the property in question and had the dates changed. All done via a chat session.

Customer Experience Rating
5/ 5

Convenient, easy. Full of detail

Customer Experience Rating
5/ 5

Easy to use ; I needed to rebook and did this through the online chat . User friendly.

Customer Experience Rating
5/ 5

Wonderful service
Sandy was wonderful and really looked after us allowing us to have our cabin early
Village is extremely clean and well run credit to the Team
We were so happy with arranged to stay on our return from the East Coast

Customer Experience Rating
5/ 5

Always an excellent experience to stay at Mascot Travellodge.

Customer Experience Rating
5/ 5

They are very understanding that circumstances sometimes change unexpectedly

Customer Experience Rating
5/ 5

Was good, had better choices reasonably priced