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Aparthotel

Naco Aparthotel by Arca Spa

Property class: 4

Photo gallery for Naco Aparthotel by Arca Spa

A multi-story hotel with wooden balconies and a garden with red and white flowers.
A spa area with wooden shelves holding candles, a pitcher of water, and a bowl of fruit. There are white lounge chairs and a large window with a view of greenery.
A bedroom with a large sliding glass door leading to a balcony with a mountain view.
An indoor swimming pool with wooden beams and a blue-lit floor.
A large indoor swimming pool with a wooden ceiling and walls, surrounded by glass doors and windows.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Kitchen
  • Free Wi-Fi
  • Laundry room

Explore the area

View map
Spissstrasse 44, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt Visitor Center
    ‪3 min walk‬
  • Place, Zermatt–Sunnegga Funicular Gondola
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Studio (North)

A hotel room with a large bed, wooden headboard, and a view of a village through a large window.

Studio (North)

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio (South)

A hotel room with a double bed, a desk with a chair, a TV, and a balcony with a view of the mountains.

Studio (South)

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment

A large bed with a wooden headboard, a bench, and a view of a green landscape through large windows.

Apartment

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite (Rooftop)

A modern loft-style living area with exposed wooden beams, a red patterned sofa, a small round table with a vase, and a bench.

Suite (Rooftop)

  • Mountain view
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Junior Suite

A modern living room with a red patterned sofa, a wooden dining table with a plant, and a skylight above.

Junior Suite

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Double Bed (Matterhorn View)

A hotel room with a double bed, a desk with a chair, a TV, and a balcony with a view of the mountains.

Studio, 1 Double Bed (Matterhorn View)

  • Mountain view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment (Garden)

A modern hotel room with a large bed, wooden headboard, bedside tables, a red bench, and a bathroom with a dark tiled shower and a wooden vanity.

Apartment (Garden)

  • Garden view
  • 3 bedrooms
  • Sleeps 7
  • 3 Double Beds

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About the area

Zermatt

Naco Aparthotel by Arca Spa places you steps from Zermatt-Matterhorn Ski Paradise and within a short 5-minute stroll of Tour Monte Rosa. Highlights at this ski aparthotel include a full-service spa, an indoor swimming pool and free buffet breakfast. .Each apartment is soundproofed and features a flat-screen TV with cable channels, along with free WiFi, free local calls and a safe. In-room dining is easy with a kitchenette that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include bathrobes and slippers. A hairdryer and a desk are also available. .Enjoy the sauna and pool loungers as well as access to bike hire. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Each morning free breakfast is served. .In the area of this 4-property class Zermatt aparthotel, you'll find Matterhorn.
View more Aparthotels in ZermattOpens in a new window

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular Gondola - 6 min walk - 0.6 km
  • Matterhorn Museum - 10 min walk - 0.8 km
  • Zermatt - Furi Ski Lift - 19 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 84 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Walliserkanne - ‬7 min walk
  • ‪Restaurant Derby - ‬6 min walk
  • ‪Manud - ‬8 min walk
  • ‪Snowboat - ‬8 min walk

About this property

Naco Aparthotel by Arca Spa

During the winter, enjoy on-site recreational activities like snowboarding, sledging and snowshoeing. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes.

Free breakfast is available daily. Public spaces have free WiFi.

This 4-star Zermatt aparthotel is smoke free.

  • 25 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
Naco Aparthotel by Arca Spa offers 25 accommodations with a safe and complimentary bathrobes. Flat-screen televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, slippers and hairdryers.

This Zermatt aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Arca. Services include massages. The spa is open daily.

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A multi-story hotel with balconies, set against a snowy mountain backdrop.
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  • Pet-friendly
  • Free Wi-Fi
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Property amenities

Ski

  • Close to skiing
  • Ski lifts nearby
  • Ski runs nearby

Pool/Spa

  • Full-service spa
  • Indoor pool
  • Massage
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Smoke-free property

Services and conveniences

  • Daily housekeeping
  • Electrical adapters
  • Free local calls
  • Free newspapers in lobby
  • Guidebooks
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Restaurant dining guides
  • Safe
  • Safe at front desk

Location highlights

  • In the mountains

Things to do

  • Bicycle rentals
  • Sledding
  • Snowboarding
  • Snowshoeing

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 25 units
  • Bicycle rentals
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: CHF 30 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 9:30 PM
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Naco Aparthotel Spa
Naco By Arca Spa Zermatt
Naco Aparthotel by Arca Spa Zermatt
Naco Aparthotel by Arca Spa Aparthotel
Naco Aparthotel by Arca Spa Aparthotel Zermatt

Frequently asked questions

What is the cancellation policy at Naco Aparthotel by Arca Spa?

Naco Aparthotel by Arca Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Naco Aparthotel by Arca Spa?

Yep, Arca is available for guests. You'll enjoy services like massages.

Does Naco Aparthotel by Arca Spa have a pool?

Naco Aparthotel by Arca Spa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 9:30 PM.

Does Naco Aparthotel by Arca Spa serve breakfast?

Sure does, free buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Naco Aparthotel by Arca Spa?

No, Naco Aparthotel by Arca Spa does not offer an airport shuttle service.

What time are check-in & check-out at Naco Aparthotel by Arca Spa?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Naco Aparthotel by Arca Spa?

No, only service animals are allowed.

Naco Aparthotel by Arca Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 144 out of 158 reviews
Rating 8 - Good. 11 out of 158 reviews
Rating 6 - Okay. 3 out of 158 reviews
Rating 4 - Poor. 0 out of 158 reviews
Rating 2 - Terrible. 0 out of 158 reviews

10/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Best pool of all! Very good breakfast! Very friendly staff. Very nice room! We highly recommend this hotel!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Friendly staffs from breakfast and room is very modern and clean.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean room, breakfast was great, and great views.
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Spacious and spotless room, great mountain views and excellent customer service from reception to dining staff and cleaning crew. Thoroughly enjoyed our stay :)
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful place to stay.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
good breakfast selection, great spa pool and steam room, would highly recommand
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great hotel
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
It a great place to stay. Looks really modern and newly renovated. Will definitely recommend and stay again. Breakfast is great also.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to stay. Walkable, close to train station, restaurants, indoor pool and sauce were great, breakfast is ok, would stay again
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!
Stayed 2 nights in Jun 2025
Verified review

6/10 Okay

Liked: Cleanliness, room comfort, communication
We stayed at Naco Zermatt as a family of four 2 adults 2 kids 8&11 and had a wonderful experience. We loved our apartment—it was comfortable, well-designed, and perfect for a family stay. The spa was a great bonus and very relaxing after a day out. The location is excellent, making it easy to get around Zermatt, and the staff were consistently friendly and welcoming. We would happily stay here again.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
a short walk from train station, convenient to everything, clean and cosy, excellent breakfast and other amenities.
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Very nice hotel and comfortable. Nice warm pool too.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
What an amazing place to stay In Zermatt, away from the noise but still very close to everything and the train station. Large rooms with all amenities and very clean and comfortable. Made our stay memorable
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Quality of the accommodation was very nice, heated pool was lovely, great service, generous check-in/check-out times. We were very happy with our stay
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and breakfast was great. The pool was also nice!
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff are very helpful.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent stay and highly recommend. Maria was great, loved the cheese buffet.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
We had a lovely stay! The hotel is in perfect condition with great amenities! Hotel staff was very helpful.
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Lovely Naco!

This was a wonderful hotel, especially for our family. Front desk staff is very kind and helpful.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Stay Here!

Wonderful room, beautiful location, had a balcony facing the Matterhorn! The breakfast was awesome, the staff was all pleasant!
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Property conditions & facilities, communication
Beautiful property with very good atmosphere and staff.Pool was big and beautiful
Stayed 2 nights in Aug 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelleny location with easy access to train station, shopping and restaurants. Friendly staff.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Good size room, handy kitchen, and modern bathroom. Great views of Matterhorn. While all 75-80% of the shopping, the hotels are right of the station this hotel is to the left. So I felt this was quieter and suited our family of three perfectly. There was no disturbance from the nearby trains leaving the station . We were under five minutes from the station to get to Zermatt and the station to go up to Gornergrat. The sunnega station is a bit of a walk but a beautiful walk. Also 5 minutes from the best Italian place Santa Lucia Great breakfast options - out favorite the fresh juice option. Didn’t use the spa or indoor pool. While most hotels in Zermatt don’t have air conditioning, I was very pleased with the standing fan they provided. I would say this a family friendly hotel. They also made us feel special for our 10th anniversary .
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!
Stayed 3 nights in Feb 2025