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Hotel Ambiance

Property class: 3.5

Photo gallery for Hotel Ambiance

A balcony with wooden chairs and a view of snow-covered mountains and a prominent peak.
Property video
A modern lounge area with a fireplace, seating, and a bar.
A cozy, dimly lit room with a wooden ceiling, plush seating, and a bar area.
A modern bedroom with a large bathtub, a bed with pillows, a bedside table with a bottle, and a TV on the wall.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services

Explore the area

View map
Riedstrasse 98, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Furi Ski Area
    ‪2 min walk‬
  • Place, Kirchbrücke
    ‪2 min walk‬

Room options

View all photos for Standard Double Room

A hotel room with a large bed, wooden wardrobe, two bedside tables with lamps, and a modern chandelier.

Standard Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Doppelzimmer mit Blick auf das Matterhorn

A hotel room with a bed, a chair, a wooden dresser, a ski rack, and a large window with a mountain view.

Deluxe Doppelzimmer mit Blick auf das Matterhorn

8.0 out of 10
Very good
(4 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite mit Blick auf das Matterhorn

A modern hotel room with a large bed, a sofa, a desk, and a lamp.

Junior Suite mit Blick auf das Matterhorn

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room (small)

A hotel room with a bed, a desk, a chair, a nightstand, a lamp, and a wall-mounted light.

Single Room (small)

9.2 out of 10
Wonderful
(5 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Romantische Junior Suite mit Blick auf das Matterhorn

A modern bedroom with a large bathtub, a bed with pillows, a bedside table with a bottle, and a TV on the wall.

Romantische Junior Suite mit Blick auf das Matterhorn

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Doppelzimmer XS

A hotel room with a bed, a desk with a laptop, a chair, a door, and a wall-mounted light.

Doppelzimmer XS

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Plus Double Room

A hotel room with a large bed, bedside lamps, a dresser, a framed picture on the wall, and a door leading to a bathroom.

Standard Plus Double Room

  • Mountain view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Zermatt

At Hotel Ambiance , you'll be 2.1 km (1.3 mi) from Sunnegga Ski Resort and 13.9 km (8.6 mi) from Gorner Ridge. Highlights at this hotel include a bar/lounge, Access to hot tub and a sauna. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a terrace. Other amenities include spa services and ski storage. Each morning buffet breakfast is served between 7:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places in the area of this 3.5-property class Zermatt hotel include Schwarzsee Lake and Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Furi Ski Area - 2 min walk - 0.2 km
  • Kirchbrücke - 2 min walk - 0.2 km
  • St. Mauritius Church - 5 min walk - 0.4 km
  • Mountaineers Cemetery - 5 min walk - 0.4 km

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪Elsie Bar - ‬6 min walk
  • ‪Hotel Post Zermatt - ‬7 min walk
  • ‪Brown Cow Pub - ‬7 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Harry's Ski Bar - ‬5 min walk

About this property

Hotel Ambiance

Hotel Ambiance offers its guests a hot tub and a sauna. You can enjoy a drink at the bar/lounge. Business amenities include meeting rooms and coworking spaces.

A computer station is on site and WiFi is free in public spaces. Spa services, a terrace, and a vending machine are also featured at Hotel Ambiance .

This 3.5-star Zermatt hotel is smoke free.

  • 1 building
  • 28 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 1950
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Hotel Ambiance offers 28 accommodations with a safe and complimentary bathrobes. A pillow menu is available. This Zermatt hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children
  • A bar/lounge

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Books
  • Foosball table
  • Hot tub
  • Sauna
  • Ski storage

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Built in 1950
  • Electric bike charging
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • IPod dock
  • TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7:30 PM
Early check-in subject to availability
Early check-in fee: CHF 30
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 60

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 9:30 PM to 6:30 PM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: CHF 30 (subject to availability)
  • Late check-out fee: CHF 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Ambiance Zermatt
Hotel Ambiance
Hotel Ambiance Zermatt
Hotel Ambiance Superior Zermatt
Ambiance Superior Zermatt
Hotel Ambiance Superior
Ambiance Superior
Hotel Ambiance Hotel
Hotel Ambiance Zermatt
Hotel Ambiance Superior
Hotel Ambiance Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Ambiance ?

Hotel Ambiance offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Hotel Ambiance ?

There's no onsite spa, but this property does offer spa services.

Does Hotel Ambiance serve breakfast?

Yeah, buffet brekkie is on offer daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Ambiance ?

No, Hotel Ambiance does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Ambiance ?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Ambiance ?

Dogs are welcome at Hotel Ambiance , with food and water bowls on offer.

Hotel Ambiance Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 358 reviews
Rating 8 - Good. 103 out of 358 reviews
Rating 6 - Okay. 19 out of 358 reviews
Rating 4 - Poor. 9 out of 358 reviews
Rating 2 - Terrible. 3 out of 358 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staffs, great view, cozy room
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, exceptional experience. Great view of the Matterhorn. We will be back!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experienced management able to recommend area!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. Extraordinary view of the Matterhorn from our bed. The staff was friendly and helpful. The breakfast was very good. I would definitely recommend and return.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Amazing service and wonderful location in Zermatt. Great amenities for the cost of the hotel.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Hotel Ambiance. The room was spacious and clean. Our balcony was large and had a view of the Matterhorn. The staff were very kind and helpful. The only downside was there is construction everywhere in Zermatt, so there are large cranes that were blocking the view of the Matterhorn. I could still get a picture if I zoomed in. That is not the hotels fault, but worth noting.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
What a lovely place! Very clean, close to everything, and the owners were the nicest people!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and extremely nice staff
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, and amazing balcony with a view. Unfortunately we had scaffolding outside, but they say it's only until June.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location not too far from the main strip. Great to have a hottub and their little bar open each day.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT PLACE TO STAY
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful. Room was clean, tidy, comfortable bed, and had a great view of the matterhorn from the balcony. The location in the town was also very good for us. Would happily stay again.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
A short walk to the shuttle/ slopes and comfortable beds and nice hot tub
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
All was good!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location

A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were absolutely amazing. We got in late and they left clear instructions and upgraded our room for free. They were so helpful and accommodating. The room was great. The hot tub and sauna were also amazing. The location was perfect. I absolutely recommend!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay!

We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant and comfortable

Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet stay

The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations.
Stayed 5 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly.
Stayed 1 night in Jul 2025