2/10 Terrible
JUSTIN
Travelled with partner
8 Nov 2025
Liked: Cleanliness, amenities
So I wore a Google review and they lied in their response- YOUR RESPONSE IS A LIE..WE ASKED TO HAVE OUR ROOM SWITCHED AND SHE SAID THERE WAS NOTHING AVAILABLE; WE DID NOT DECLINE A ROOM SWITCH- YOU STATED BELOW THAT THE ROOM SHE OFFERED US DID NOT INVLUDE A REFRIDGERATOR AND MICROWAVE.. THIS IS A LIE WE WERE NOT OFFERED A DIFFERENT ROOM. SO NOW I WILL JUST GO TO CORPORATE.
We (the room was booked under my fiancé Justin Williams) were really disappointed with our stay. There were no smoking signs everywhere, but our room smelled strongly of cigarettes as soon as we walked in. We asked to switch rooms, but the front desk told us all the rooms smell that way because of the smoking area down the hall outside the door (which was 5 rooms from our room). However, the hallway itself didn’t smell at all — only our bedroom did. It was really unpleasant and definitely not what we expected since we have stayed at this hotel in the past and did not have this experience. It was uncomfortable and not what we paid for.
Because of the odor, we couldn’t enjoy our stay and it’s disappointing that the hotel advertises as non-smoking but allows rooms to smell this way. I believe a refund or credit would be appropriate under these circumstances, especially since we paid for late checkout and ended up just leaving early because we couldn’t take it anymore.
JUSTIN
Stayed 1 night in Nov 2025