I spend 100+ nights a year in hotel rooms, so I am not a very fussy person. I always prioritise location over luxury, and I don’t like to pay more than £60 per night for a singe (sometimes I have to). This place was just under £40 per night, which was really good, but the hotel has a serious plumbing problem. The water keeps getting insanely hot (as in scalding hot) as soon as someone flushed the toilet or uses the sink. The noise from bad plumbing was also a serious issue to sleep and in the morning. I have never seen such crazily bad plumbing, I mean, it’s a hotel! I told the receptionist and I hope they fix it.
This already would have put the place on a 2 to 3 star max review bracket. But I also need to refer to the really not interested, completely oblivious woman at reception when I arrived late afternoon on Thursday. She could care less about informing me of what I needed re maps and transportation to the two train stations, and spectacularly also neglected to tell me the tram is literally 2min from the hotel and takes you straight into the old town (and back). Not mentioning this was incredibly inconsiderate - I have a bad knee, although I am young, and I had been asking her about buses.