See all properties
Save

Fleur de Chine Hotel

5.0 star property
Lakefront hotel with 6 restaurants and full-service spa

Photo gallery for Fleur de Chine Hotel

Lounge
Classic King Lake View | Bathroom
Lobby
Classic Family Lake View
Classic Family Lake View

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
The current price is AU$626
includes taxes & fees
18 June - 19 June

Explore the area

Map
23 Zhongzheng Road, Sun Moon Lake, Yuchi, Nantou County, 55546
  • Sun Moon Lake
    ‪3 min drive‬
  • Formosan Aboriginal Culture Village
    ‪5 min drive‬
  • Yidashao Pier
    ‪7 min drive‬

Room options

View all photos for Classic Japanese Style Mountain View

Classic Japanese Style Mountain View

Classic Japanese Style Mountain View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Futons

View all photos for Premier King Lake View

Premier King Lake View

Premier King Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Family Mountain View

Premier Family Mountain View

Premier Family Mountain View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier King Mountain View

Premier King Mountain View

Premier King Mountain View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Family Lake View

Premier Family Lake View

Premier Family Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite Lake View

Deluxe Suite Lake View

Deluxe Suite Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 69 sq m
  • Lake view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Premier Japanese Style Mountain View

Premier Japanese Style Mountain View

Premier Japanese Style Mountain View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Futons

View all photos for Deluxe Japanese Style Duo View Room

Deluxe Japanese Style Duo View Room

Deluxe Japanese Style Duo View Room

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Partial lake view
  • Sleeps 4
  • 2 Single Futons

View all photos for Premier Japanese Style Lake View

Premier Japanese Style Lake View

Premier Japanese Style Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • Lake view
  • Sleeps 4
  • 2 Single Futons

View all photos for Classic Family Lake View

1 bedroom, premium bedding, down duvets, pillow-top beds

Classic Family Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic King Lake View

1 bedroom, premium bedding, down duvets, pillow-top beds

Classic King Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Mountain View

1 bedroom, premium bedding, down duvets, pillow-top beds

Classic Family Mountain View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic King Mountain View

1 bedroom, premium bedding, down duvets, pillow-top beds

Classic King Mountain View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Japanese Style Lake View

Classic Japanese Style Lake View

Classic Japanese Style Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Futons

About the area

Yuchi

A luxury stay in Yuchi awaits you at Fleur de Chine Hotel. You'll be 2 km (1.3 mi) from Sun Moon Lake and 5.3 km (3.3 mi) from Formosan Aboriginal Culture Village. Highlights at this family-friendly hotel include 6 restaurants, a full-service spa and a free water park. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the hot springs/mineral springs. The fine-dining restaurant, KEN CAN By Ken Chan, is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, outdoor swimming pool, free kids' club and gym. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning buffet breakfast is served between 7:00 AM and noon. There's also free self parking, along with the convenience of a free area shuttle. .Sights within a 10-minute drive of this 5-property class Yuchi hotel include Sun Moon Lake Ropeway and Ita Thao Shopping Street.

What's nearby

  • Sun Moon Lake - 3 min drive - 3.3 km
  • Shueishe Pier - 3 min drive - 2.4 km
  • Formosan Aboriginal Culture Village - 5 min drive - 4.7 km
  • Sun Moon Lake Ropeway - 6 min drive - 6.0 km
  • Yidashao Pier - 7 min drive - 7.3 km

Getting around

  • Shuili Checheng Station - 20 min drive
  • Taichung (RMQ) - 62 min drive

Restaurants

  • ‪星巴克 - ‬3 min drive
  • ‪日月潭餐廳 - ‬3 min drive
  • ‪丹彤 - ‬1 min walk
  • ‪日月老茶廠 - ‬4 min drive
  • ‪田園日月潭紅茶手工蛋捲 - ‬4 min drive

About this property

Fleur de Chine Hotel

Lakefront hotel with 6 restaurants and full-service spa
Fleur de Chine Hotel offers its guests a full-service spa, hot springs, and a complimentary water park. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. An outdoor pool, an indoor pool, and a children's pool are also featured at the luxury Fleur de Chine Hotel. An area shuttle and A train station pick-up shuttle are free. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Yuchi hotel.

  • 1 building
  • 207 guestrooms or units
  • 10 levels
  • 6 dining venues
  • Conference rooms
  • 0 sq. m of conference space
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Fleur de Chine Hotel offers 207 accommodations with free minibar items and minibars. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 48-inch LCD televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a hydromassage showerhead, spring water baths, bathrobes and slippers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include massages and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs. The spa is open daily. There are indoor hot springs open between 7:00 AM and 11:00 PM.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Korean, Spanish

Similar properties

Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas, pool loungers

Wyndham Sun Moon Lake

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, 105 reviews
The price is AU$390
includes taxes & fees
24 June - 25 June
Wyndham Sun Moon Lake

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle
  • Free 24-hour train station pick-up shuttle
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: TWD 968 for adults and TWD 528 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • KEN CAN By Ken Chan
  • 丹彤 Crimson
  • 彩雲軒 Teppanyaki
  • 雲月舫 Sky Lounge

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor hot spring
  • Indoor pool
  • Library
  • Outdoor pool
  • Playground
  • Rock climbing
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Baby bath
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free cot
  • Free water park access
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Hot springs open from 7:00 AM - 11:00 PM
  • Hydrotherapy
  • Indoor hot spring
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 48-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Taiwan High Speed Rail Taichung Station only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately TWD 968 for adults and from TWD 528 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Hot springs access available from 7:00 AM to 11:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Fleur de Chine Hotel
Fleur de Chine Hotel Yuchi
Fleur de Chine Yuchi
Fleur Chine Hotel Yuchi
Fleur Chine Hotel
Fleur Chine Yuchi
Fleur Chine
Fenisia Hotel Nantou
Fleur de Chine Hotel Hotel
Fleur de Chine Hotel Yuchi
Fleur de Chine Hotel Hotel Yuchi

Frequently asked questions

What is the cancellation policy at Fleur de Chine Hotel?

Fleur de Chine Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fleur de Chine Hotel?

As of 17 June 2025, prices found for a 1-night stay for 2 adults at Fleur de Chine Hotel on 18 June 2025 start from AU$625.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fleur de Chine Hotel?

Yep, Fleur de Chine Hotel has a free self car park. Onsite parking is limited.

Is there a spa on site at Fleur de Chine Hotel?

Yep, there is an onsite spa at Fleur de Chine Hotel. You'll enjoy services like body treatments.

Does Fleur de Chine Hotel have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 11:00 PM.

Does Fleur de Chine Hotel have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Fleur de Chine Hotel?

Fleur de Chine Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with spring water tubs, hydromassage showerheads and pillowtop beds.

What makes Fleur de Chine Hotel a romantic place to stay?

1 hot tub and al fresco dining, as well as spring water baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Fleur de Chine Hotel.

Is Fleur de Chine Hotel family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths and childcare services in the guestrooms, it's no surprise that Fleur de Chine Hotel is a hit with families.

Are there hot tubs in the rooms at Fleur de Chine Hotel?

No, but there are spring water baths in the guestrooms.

Does Fleur de Chine Hotel serve breakfast?

You bet, buffet brekkie is served daily from 7:00 AM to noon.

Is there a free airport shuttle available at Fleur de Chine Hotel?

No, Fleur de Chine Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Fleur de Chine Hotel?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fleur de Chine Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Fleur de Chine Hotel?

No, only service animals are allowed.

Fleur de Chine Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 742 out of 1002 reviews
Rating 8 - Good. 175 out of 1002 reviews
Rating 6 - Okay. 55 out of 1002 reviews
Rating 4 - Poor. 22 out of 1002 reviews
Rating 2 - Terrible. 8 out of 1002 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amir

Stayed 2 nights in Feb 2025

10/10 Excellent

Kiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thoughtful

Very thoughtful front desk. Mum losing her mobility; they are offering a chair for her during shower.
Stayed 1 night in Mar 2025

10/10 Excellent

Wanfong E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Wen-Chung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing setting, lake views, and attentive service. Our fifth visit this time with more in the planning.
Stayed 3 nights in Feb 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy bicycle rental
Stayed 3 nights in Feb 2025

10/10 Excellent

Cheri, Irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is impeccable at Fleur de Chine. We really appreciate that our room request at check-in was accommodated. We enjoyed the beautiful lake views, trail walks, water world, and various cuisines during our stay. We particularly appreciate the emphasis on conservation and local ecology.
Stayed 2 nights in Feb 2025

8/10 Good

Yilan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall service is good and the room is comfortable. However, we upgrade our breakfast to the rooftop by paying extra for every person. On that day, it was raining hard. I checked with the butler to confirm it is feasible to do the rooftop breakfast. I was advised that there is cover to shade the rain. However, it was leaking everywhere and it was really cold even with blanket provided. The staff as doing his best to accommodate us. However the overall condition for the rooftop dining under the rain is extremely poor. They should have moved us to a warmer and dry place.
Stayed 1 night in Jan 2025

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply beautiful and a well trained staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

joe

Stayed 5 nights in Jan 2025

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is on the small side for family of 4, including two teens. View is spectacular. Included buffet dinner is not bad, above my expectation. This is the property I wish to stay an additional night, but the price prevent me to do that.
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 star hotel with a 5 star service.

This hotel is a 5 star hotel with great meal schedule and choices of food. The recreation floor is great for children at all ages. Hot spring swimming pool and spa are excellent additions.
Stayed 2 nights in Dec 2024

10/10 Excellent

shiewmei

Stayed 1 night in Dec 2024

10/10 Excellent

ICHEN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely go back again!!!
Stayed 1 night in Dec 2024

4/10 Poor

Max, San Jose

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel's design is unreasonable. My family all got injured during our stay, like finger got pinched by the wardrobe door, foot was cut in the bathroom, and hitting head on the door of the public restroom, resulting in a swollen bump. The corridor in the hotel room had a musty smell, and in the hotel pool area, guests are not allowed to wear shoes, but the floor is very rough and painful to walk on, while employees are allowed to wear shoes. The design of the hotel’s elevator is confusing, and there are a lot of guests, making the whole hotel very noisy. The buffet offers a wide variety of food, but one of the cooks had an unfriendly attitude. If you ask for something a few times, they become impatient, and when the vegetables run out, they can't be bothered to add more. I once ate some wild vegetables that made my mouth numb, and after Googling it, I found out that they were undercooked. It was a terrible experience.
Stayed 1 night in Nov 2024

10/10 Excellent

julia

Stayed 3 nights in Nov 2024

10/10 Excellent

Hsiujou

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, this hotel is my family’s all time favorite. The hot spring is fanatic and the hotel staff are attentive. Will return again
Stayed 1 night in Dec 2024

8/10 Good

Fanny

Stayed 1 night in Dec 2024

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Staying here was a wonderful experience that we will not forget! The location, food, and amenities were of course stellar, and our room with the balcony-side private onsen tub was luxurious. What stood our most, however, was the service. Staff was attentive and kind to the highest degree. For example, with only 1 hour notice, I called the front desk to help surprise my partner for her birthday with a treat in our room upon our pending return for the evening. Within an hour, they had set up an extravagant birthday display and a wine bottle with glasses. It made our trip even more special and I am grateful! Additionally, as English speakers, we had no problem with the language barrier and found that most staff spoke proficient English.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet breakfast and dinner included in the booking was enjoyable! Many options and mostly tasted good. So many bread offered at breakfast which you can enjoy multiple times in a day up to 12PM!! Don't think I've come across any hotels doing this. You will want to allocate some time to enjoy the recreation activities at Level 1. The kids and adults will definitely enjoy!

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the sun moon lake. Delicious breakfast, lunch and dinner. Excellent service from the staff!
Stayed 1 night in Dec 2024

10/10 Excellent

Yecu chyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very few dinner options for vegetarians
Stayed 1 night in Nov 2024

10/10 Excellent

Jimmy, New York

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful in every way imaginable. The property is in a great location with a bus stop right across the street that transports you around the Lake. In addition, the breakfast and dinner buffets are out of this world abundant with too many options to mention. I would recommend anyone who wants to visit Sun Moon Lake to stay. But how great Fleur de Chine Hotel is I want to say that Expedia customer service is complete garbage. I've been a customer for decades and each year I keep getting amazed at how much crappier their customer service can get. My reservation during booking said that they took a deposit at the time and I'm supposed to pay the balance at the hotel but when I arrived they said that they never received the deposit and that I needed to pay in full. The subsequent 40 minutes we tried to get in touch with Expedia customer service greatly angered both myself and the reception desk. We gave up and ended up doing my own detective work in going back through months of credit card statements to see if a deposit was taken. It turned out that it wasn't so the Hotel was correct but Expedia was wrong. I don't know why I'm surprised that this was the outcome considering that my sister recently booked an entire vacation through Expedia. However, due to some mixup, she wanted to reinstate a hotel which Expedia refused. Not sure I want to continue to use them
Stayed 2 nights in Nov 2024

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities, lots of daily activities for adults and kids, great service, high quality breakfast and dinner buffets. Highly recommended if you’re staying at Sun Moon Lake!
Stayed 2 nights in Oct 2024