The Queens Hotel & Victoria Cloisters

2.0 star property
Riverside hotel with a restaurant, 6-minute walk to Shambles

Photo gallery for The Queens Hotel & Victoria Cloisters

Water view
Breakfast and dinner served, British cuisine
Front of property
Lounge
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Parking available
  • Bar
  • 24/7 front desk
The current price is AU$152
includes taxes & fees
2 Feb - 3 Feb

Explore the area

View map
Queens Staith, Skeldergate, York, England, YO1 6DH
  • Place, Jorvik Viking Centre
    ‪3 min walk‬
  • Place, York City Walls
    ‪3 min walk‬
  • Place, Shambles
    ‪4 min walk‬
  • Airport, Leeds (LBA-Leeds Bradford)
    ‪53 min drive‬

Room options

Standard Double Room, 1 King Bed

9.0 out of 10
Wonderful
(30 reviews)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Standard Double Room Single Use, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Electric kettle
Daily housekeeping
Laptop workspace
  • 19 sq m
  • Sleeps 1
  • 1 King Bed

Standard Twin Room, 1 Bedroom

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Electric kettle
Daily housekeeping
Laptop workspace
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Superior Double Room, 1 King Bed, River View

8.4 out of 10
Very good
(10 reviews)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Superior Single Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe
  • 19 sq m
  • Sleeps 1
  • 1 King Bed

Family Room, 1 King Bed

7.8 out of 10
Good
(14 reviews)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Electric kettle
Daily housekeeping
Laptop workspace
  • 19 sq m
  • Sleeps 4
  • 1 King Bed

Superior Family Room, River View

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe
  • 19 sq m
  • Sleeps 4
  • 1 King Bed

Double Smoking Room

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Electric kettle
Daily housekeeping
Laptop workspace
  • Sleeps 2
  • 1 King Bed

Superior Twin Room

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Daily housekeeping
Laptop workspace
Wardrobe
  • River view
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

Two Bed Apt. Dbl/Dbl Sleeps 4 (A12/A15) - No lift or accessible facilities (Annex)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchenette
Fridge
Smart TV
2 bedrooms
  • 65 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

One Bed Apt.(Dbl) Sleep 2 (A1/A4/A7/A10) - No lift or accessible facilities (Annex)

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Two Bed Apt. Double/Twin Sleep 4 (A3/A6) - No lift or accessible facilities (Annex)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchenette
Fridge
Smart TV
  • 53 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

One Bed Apt. Sleep 2 (Dbl) (A14/16) - No lift or accessible facilities (Annex)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchenette
Fridge
Smart TV
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

One Bed Apt. Sleep 4 (Twin&Sofa A5/8/11) - No lift or accessible facilities (Annex)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchenette
Fridge
Smart TV
  • 47 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

One Bed Apt. Sleep 2 (Twin) (A9) - No lift or accessible facilities (Annex)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Fridge
Smart TV
Portable fan
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

One Bed Apt. Sleep 4 (Dbl & Sofa) A2 - No lift or accessible facilities (Annex)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Kitchenette
Fridge
Smart TV
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Accessible Double Room with Shower

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
Electric kettle
Desk
Wardrobe
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

Accessible Twin Room with Shower

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Smart TV
Portable fan
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

About the area

York

The Queens Hotel & Victoria Cloisters places you in the centre of York, within just a 15-minute stroll of popular places like Shambles and York Minster. Highlights at this hotel include a restaurant and in-room Smart TVs. .The brasserie, Royal Brasserie, serves British cuisine and is open for breakfast and dinner. Riverside Lounge is the hotel's own bar. Added amenities include free Wi-Fi in public areas, a 24-hour front desk and multilingual staff. Full breakfast is available on weekdays between 7:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 30-minute walk of this Bishophill hotel include York Racecourse and University of York.

What's nearby

  • York Grand Opera House - 2 min walk - 0.2 km
  • Jorvik Viking Centre - 3 min walk - 0.3 km
  • York City Walls - 3 min walk - 0.3 km
  • Shambles - 4 min walk - 0.4 km
  • York Minster - 7 min walk - 0.7 km

Getting around

  • York Station - 9 min walk
  • Leeds (LBA-Leeds Bradford) - 42 min drive

Restaurants

  • ‪Drift-In Cafe - ‬3 min walk
  • ‪The Ackhorne Inn - ‬3 min walk
  • ‪Golden Ball - ‬3 min walk
  • ‪Tank & Paddle - ‬1 min walk
  • ‪L’uva Vino e Cucina - ‬1 min walk

About this property

The Queens Hotel & Victoria Cloisters

Riverside hotel with a restaurant, 6-minute walk to Shambles
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Queens Hotel & Victoria Cloisters also features multilingual staff, a television in common area, and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this York hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Built in 2000
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
The Queens Hotel & Victoria Cloisters offers 78 accommodations with a hairdryer and free toiletries. 32-inch Smart televisions come with digital channels.

Similar properties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 19 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 11.95 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Lounge
  • Royal Brasserie

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • Lift (79 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

More

  • Heating
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 11.95 for adults and from GBP 9.00 for children
  • Self-parking fee: GBP 19 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking and high chair. This property accepts Visa, Mastercard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Queens Hotel York
Queens Hotel
Queens York
Queens Hotel York
Queens Hotel Hotel
Queens Hotel Hotel York

Frequently asked questions

What is the cancellation policy at The Queens Hotel & Victoria Cloisters?

The Queens Hotel & Victoria Cloisters offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Queens Hotel & Victoria Cloisters?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at The Queens Hotel & Victoria Cloisters on 2 Feb 2026 start from AU$152.45, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Queens Hotel & Victoria Cloisters?

Yep, The Queens Hotel & Victoria Cloisters has a self car park for GBP 19 per night. A self car park is also available, for a fee. Onsite parking is limited.

Does The Queens Hotel & Victoria Cloisters serve breakfast?

You bet, visitors love the full breakfast here! Offered on weekdays between 7:30 AM and 10:00 AM and weekends from 7:30 AM to 10:30 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at The Queens Hotel & Victoria Cloisters?

No, The Queens Hotel & Victoria Cloisters does not offer an airport shuttle service.

Is there a bar or restaurant at The Queens Hotel & Victoria Cloisters?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Queens Hotel & Victoria Cloisters?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Queens Hotel & Victoria Cloisters?

No, pets are not allowed.

The Queens Hotel & Victoria Cloisters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 512 out of 1001 reviews
Rating 8 - Good. 355 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 24 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Location is perfect, less than 10minutes walk to the Shambles, parking is great make sure you prebook. Bar area is well presented but far too small, lots of coach parties who also ate there which meant we struggled to find a space to have a night cap. Rooms are spacious, no frills and a little tired, bedding well worn, marks on the camp bed, small well worn towels, whilst clean there was rust in our sink and little mold in the bathroom. Could do with a little tlc. The location was perfect so we probably would stay again.
Stayed 3 nights in Oct 2025

8/10 Good

kerry

Travelled with partner
Liked: Cleanliness, amenities
Could do with more plug socket or change the socket to add a usb with it as well as a plug
Stayed 2 nights in Oct 2025

8/10 Good

Maurice

Liked: Cleanliness, staff & service, amenities
The room was great, except, one preposterous thing: there was only a single usable electrical outlet in the room (aside from the shavers-only plug in the bath), and it was at the desk, all the way across the room from the bed. In had to ask for an extension cord just to plug in a necessary medical device.
Stayed 2 nights in Oct 2025

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big room and large bathroom. Decorated and fitted out nicely, although a little tired in some areas. Lovely clean, comfy beds and lots of hot water for a shower. Staff were very friendly, helpful and welcoming. Excellent breakfast and a great location. All in all, we had a great time and will definitely book again.
Stayed 2 nights in Oct 2025

8/10 Good

janet

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Davina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little apartment. Good location for centre of York . Secure parking though a bit of a challenge parking area very compact. Would still stay here again when visiting York for a wkd .
Stayed 2 nights in Oct 2025

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service
Clean hotel with good location near to central York. Staff overall friendly and helpful. Bedroom ok but bathroom very tired looking. Fan in bathroom is very noisy and comes on with the light but doesnt turn off for a long time. Found hack that by removing room card it switched everything off. Was quickest way to knock off the noise. Breakfast was ok but could have been warmer and a few more options on the continental would have been nice. Would gladly pay a bit more for this. Parking is onsite but due to river flooding had to move to a mutli storey 5 min walk away. Overall a great central location if visiting York.
Stayed 2 nights in Oct 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Second visit to the Queens. The hotel is well placed for central York, with a plethora of pubs and eateries around. The room was cosy, overlooking the river, at an extra cost, which was great really. The usual coffee granule packs (Nescafe) teas (Yorkshire, if course) and a couple of biscuits were on offer in the room. Everything you need for a short break including towels, shampoo, and hairdryer all as standard. The hotel room looked tired though, the room was ok but needed sprucing up, the bed was showing its age, creaking whenever we turned! Breakfast was extra but a really great deal and something I'd highly recommend. Fresh coffee, cereals, continental and English all available through self service. Booking is essential as it always seemed a busy place in a morning. Parking is extra, and needs to be booked, currently £19 a night, which is inline with York prices, though if you arrive by train, it's only a 15 minute walk. Every member of staff was very welcoming, said hello and couldn't be more helpful. All in all, another great visit, lovely staff and a friendly hotel which just needs a bit of love and updating in the bedroom.
View from the window (Room 49).
Stayed 1 night in Oct 2025

8/10 Good

Laurel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for train station and all of town. Very quiet, spacious room. Breakfast buffet rather than cooked to order, but they would do individual egg order. I'd definitely stay again, and worth upgrade to river view.
Stayed 4 nights in Oct 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment block securely locked and car park also secured by locked gate. Small apartment with corner kitchen ideal for a city break. All thoroughly clean with all you would require in a kitchen.
Stayed 2 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V
Stayed 1 night in Oct 2025

8/10 Good

Chris

Travelled with partner
We have often stayed at this hotel. Had a room with a fantastic view of a very flooded river. The receptionist was very friendly and helpful.
Stayed 1 night in Oct 2025

6/10 Okay

Brian

Travelled with family
Stayed 2 nights in Sep 2025

10/10 Excellent

Johnson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in York

Nice hotel that is near to both the railway station and the old city and really near to the river, which made it a pleasure walk within our stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Angela Van

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Good location by the river and easy to walk to both station and city centre.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
the bath room was very tierd w
Stayed 2 nights in Sep 2025

6/10 Okay

Patti

Travelled with group
Disliked: Staff & service, property conditions & facilities
是個很舊的飯店,窗外是廚房煙管非常吵,隔音也很差,服務人員態度不是很好
Stayed 1 night in Sep 2025

2/10 Terrible

Willam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In April I booked two rooms for one night. When I arrived in September one room is on the second floor while the second room is on the third floor. Having booked two rooms at the same time with the same credit card under the same last name for the same day one would expect to ideally have ajoining rooms. Falling that then side by side or maybe across the hall. At the very least on the same floor. In this case it was me and my brother and our wives. I would have been really upset if I had arrived with my teenage son and daughter. My daughter and wife would be expected to stay on one floor while my son and I on another floor many rooms away. I am not a satisfied customer.
Stayed 1 night in Sep 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

meyoukey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here whenever I visit York. Very conveniently located between the train station and the town centre.
Stayed 2 nights in Sep 2025

10/10 Excellent

carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is quite helpful and friendly. Getting around the area is quite easy.
Stayed 1 night in Sep 2025

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful

Helpful staff with my dietary needs
Stayed 3 nights in Sep 2025

10/10 Excellent

Jian Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Had 3 nights here. Staff are really helpful. Room was lovely.
Stayed 1 night in Sep 2025