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4.3 out of 5

"Excellent pre-cruise accommodation before the princess cruise out of Yokohama " More

By a verified traveller on Wed 01 Aug 2018

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Hotel Description

A luxury stay in the heart of Yokohama awaits you at Hotel New Grand. Within steps you'll find popular attractions like Tokyo Bay and Yamashita Park. Highlights at this historic hotel include 4 restaurants and in-room free WiFi.

You can enjoy flat-screen TVs with satellite channels, and all 240 rooms feature free wired Internet, coffee/tea makers, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include soaking tubs and bathrobes, while premium bedding and down comforters invite a good night's rest. In-room massages, safes, and hair dryers are also available.

The fine-dining restaurant, Le Normandie, serves French cuisine and is open for breakfast, lunch, and dinner. Sea Guardian 2 is the hotel's own bar. 4736 square feet (440 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a short walk of this 4.5-star Chinatown hotel include Yokohama Marine Tower and within a 15-minute walk you'll find Yokohama Stadium.

Run of the House

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$180* Per night/room 1 Mar. - 2 Mar.

Single Room, Main Building

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max

Main Building Grand Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

(Limited)Tower Regular Twin, Smoking

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

(Limited) Tower Regular Twin, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

[Late Check-in at 5PM] Tower Bay View Double, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel New Grand ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel New Grand

Everyone (3)
4 out of 5
Excellent pre-cruise accommodation before the princess cruise out of Yokohama

Posted by on 1 Aug. 2018

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5 out of 5

Grand hotel overlooking waterfront

Pros: Everything. Staff so pleasant and helpful. Close to China town, railway stations. Starbucks, Maccas and small convenience stores.
Cons: Stay as sweet as you are
Location: Stroll around beautiful foreshore with immaculately kept gardens. Go on board an old cruise ship to see how things have improved. Ride to top of Marin
Drop of point for bus from airport is around the side of the hotel , no connection to reception due to building works. Walk to end of building then turn left to the front of hotel to find a great reception.

Posted by , from Valla Beach on 14 Jun. 2016

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4 out of 5

Very nice hotel, large room with nice views.

Pros: Stayed in the old hotel block as the rooms are full of character.
Location: Centrally located in Yokohama. The Limosine bus to Haneda airport is just across the road. The room has nice views of Yamashita park.
Staf are professional and friendly from check in to check out. Nice large room and very convenient if flying in or especially if flying out from Haneda. The evening meal in the Hotel's Japanese restaurant cost more than the charge for the room but was excellent.

Posted by , from Melbourne on 6 Mar. 2016

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Property Features

There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4736 square feet (440 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hotel New Grand. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Yokohama hotel.

  • 240 guestrooms or units
  • 18 levels
  • 2 buildings
  • 4 dining venues
  • 4736 sq ft of conference space
  • 440 sq m of conference space
  • Built in 1927
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Tokyo (HND-Haneda) (20.8 km / 13 mi)
  • Train station: Motomachichukagai station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel New Grand offers 240 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include hair dryers and complimentary toiletries. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.

Le Normandie - Overlooking the ocean, this fine-dining restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Il Giardino - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Yugyoan Tankuma - Overlooking the ocean, this sushi bar specializes in Japanese cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

The Cafe - This coffee shop specializes in American cuisine and serves brunch, lunch, dinner, and light fare. Open daily.

Sea Guardian 2 - Onsite bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

Airport shuttle service is available at scheduled times from 9:00 AM to 8:00 PM. Fees may apply. Contact the property in advance to get details.

Check-in times vary by room type. Guests staying in a "Late Check-In" room type can check in at either 5 PM, 6 PM or 8 PM, depending on the room type booked. The check-in time is 2 PM for all other room types. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out times vary by room type. Guests staying in a "9 AM Check-out" room must check out before 9 AM. The check-out time is 11 AM for all other room types. For more details, please contact the office using the information on the reservation confirmation received after booking.

Airport transportation is offered at scheduled times from 9:00 AM to 8:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3920 per person (approximately)
  • Airport shuttle fee: JPY 720 per person (one-way)
  • Airport shuttle fee per child: JPY 360 (one-way), (from 6 to 12 years old)
  • Self parking fee: JPY 1500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Grand
  • Hotel New Grand Yokohama
  • New Grand Hotel
  • New Grand Yokohama
  • Hotel New Grand Hotel
  • Hotel New Grand Yokohama
  • Hotel New Grand Hotel Yokohama

You should know

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.