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Balcon del Alferez

3.0 star property
Hotel in Xalapa with 24-hour front desk and restaurant

Photo gallery for Balcon del Alferez

Game room
Suite | Private kitchenette
Exterior
Exterior
In-room safe, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant
The current price is AU$83
includes taxes & fees
9 July - 10 July

Explore the area

Map
Prolongación de Allende No. 6., Xalapa, VER, 91000
  • Juarez Park
    ‪2 min walk‬
  • Xalapa Cathedral
    ‪3 min walk‬
  • Paseo de los Lagos Park
    ‪5 min walk‬
  • Xalapa, Veracruz (JAL-El Lencero)
    ‪17 min drive‬

Room options

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Kitchenette
Flat-screen TV
Hairdryer
Private bathroom
Microwave
Minibar
  • 40 sq m
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Heating
Flat-screen TV
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
In-room safe
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Xalapa

Balcon del Alferez puts you in the heart of Xalapa, within steps of El Agora and Palacio de Gobierno. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, Hosteria La Candela, serves Regional cuisine and is open for breakfast, lunch and dinner. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of free parking nearby. .Places within a 5-minute walk of this 3-property class Xalapa Centro hotel include Juarez Park and Museo Casa de Xalapa.

What's nearby

  • Juarez Park - 2 min walk - 0.2 km
  • Xalapa Cathedral - 3 min walk - 0.3 km
  • Paseo de los Lagos Park - 5 min walk - 0.5 km
  • Los Berros Park - 7 min walk - 0.6 km
  • Los Tecajetes Park - 13 min walk - 1.2 km

Getting around

  • Xalapa Station - 17 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 29 min drive

Restaurants

  • ‪La Parroquia - ‬2 min walk
  • ‪Butcher's by Tinto - ‬2 min walk
  • ‪Reformanda - Barra de Café - ‬1 min walk
  • ‪Casa Elo - ‬3 min walk
  • ‪Cafe Chiquito - ‬4 min walk

About this property

Balcon del Alferez

Hotel in Xalapa with 24-hour front desk and restaurant
There's a restaurant on site. WiFi is free in public spaces. Balcon del Alferez also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services.

This 3-star Xalapa hotel is smoke free.

  • 8 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • No smoking on site
  • Dining venue
Balcon del Alferez offers 8 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Xalapa hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

Spanish

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  • Restaurant
  • Air conditioning
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4.6 out of 5, Wonderful, 319 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free offsite parking; reservations required
  • Offsite parking; reservations required

Food and drink

  • A restaurant

Restaurants on site

  • Hosteria La Candela

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Balcon del Alferez

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Balcon Alferez Hotel Xalapa
Balcon Alferez Hotel
Balcon Alferez Xalapa
Balcon Alferez
Balcon del Alferez Hotel
Balcon del Alferez Xalapa
Balcon del Alferez Hotel Xalapa

Frequently asked questions

What is the cancellation policy at Balcon del Alferez?

Balcon del Alferez offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Balcon del Alferez?

As of 8 July 2025, prices found for a 1-night stay for 2 adults at Balcon del Alferez on 9 July 2025 start from AU$83.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Balcon del Alferez?

No, Balcon del Alferez does not offer an airport shuttle service.

Is there a bar or restaurant at Balcon del Alferez?

Yep, you can grab a meal at Balcon del Alferez's onsite restaurant that serves Regional cuisine.

What time are check-in & check-out at Balcon del Alferez?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Balcon del Alferez?

No, pets and service animals are not allowed.

Balcon del Alferez Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 75 out of 134 reviews
Rating 8 - Good. 46 out of 134 reviews
Rating 6 - Okay. 10 out of 134 reviews
Rating 4 - Poor. 3 out of 134 reviews
Rating 2 - Terrible. 0 out of 134 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

ERYCK

Stayed 1 night in Apr 2025

10/10 Excellent

Derek

Stayed 2 nights in Sep 2024

6/10 Okay

Chun Pun

Liked: Cleanliness, property conditions & facilities, room comfort

Good location but not like a hotel

I don't think this is a hotel, it is like an airbnb. I arrived at Xalapa around 12 pm from Veracruz, then I was hoping to drop off my luggage at the hotel if my room is not ready. I can only see the sign "Hotel" but do not know where is the entrance. Then there are couple garage doors and at the end I saw a bell which I rang. Someone answered in Spanish (sorry my Spanish is not good), and of course I won't be able to Google Translate to show them what I wanted. They did not let me in. Wait until someone came out from the door then I went inside to see if I can talk to the front desk. There was only a girl (I believe she is the room keeper) and she cannot speak any English. At the end I used my google translate to communicate with her and she told me the check in time is 2pm. No one offered me to keep my luggage so I have to drag my luggage with me (the roads is not flat and lots of steps). So I went back to the hotel at 2pm and rang the bell. They did not let me in and until a guy came out and asked my booking (with Expedia). I said yes so he let me in. So whole check in process was weird. You can only reach them by phone (which no one speaks English). The room itself was clean and big. But it has no fridge. At night time and early morning the traffic noise is loud. Other than that they provide free parking inside the garage. I guess it is good for the local only but not too foreigner friendly.
Stayed 2 nights in Sep 2024

8/10 Good

Jared

Travelled with group
Liked: Cleanliness, staff & service

Great parking, location, &price but lacks comfort

Great location and price but the beds were hard and bathrooms tiny, otherwise great place to just get some rest for a night or two but long term I’d choose to pay a little more for more comfort… free secure garage parking next to the room!
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location right in the center of the city and had plenty of bars and resturants and cafes to chooese from. Had a beautiful view out of the hotel window as well
Stayed 2 nights in Mar 2024

10/10 Excellent

Nurudin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente!

Excellent location. Safe and secure place. Great rooms selection options. Very clean..friendly and courteous staff. Definitely would stay here again for the third time.
Stayed 3 nights in Nov 2023

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location near the center square. It is a few minute walk to other activities as well. The room was spacious and clean
Stayed 2 nights in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellente!

Great little hotel in the central. Very clean and friendly. Super price!
Stayed 1 night in Mar 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service!

Stayed 2 nights in Dec 2018

8/10 Good

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice urban runaway.

Beautiful views from the room, convenient location.
Stayed 1 night in Oct 2018

10/10 Excellent

SteveD, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright spacious and quiet with good beds and a strong hot shower - this is in annex of the main hotel which is a block away so you have to communicate via intercom to open the door and to check in - We arrived at 4 AM and had no problems checking in - Great location only a block away from the beautiful Juarez park and the center of town - stayed for a week and quite happy with the place - Good free Internet, free water and coffee every day
Stayed 5 nights in Aug 2018

8/10 Good

JUlian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness

Not as advertised

The listing states that there is air conditioning, however the AC unit wasn't connected and it was hot in the room. There was a fan provided. The listing also says there is a flat screen TV, it was not. (Not a big deal except there was a USB device I needed to plug in) Front desk is not 24 hours and there wasn't enough TP provided so we had to wait until the next day for more. Checkout time was listed at 2pm online, but I think it was actually 1. That ran my credit card without asking if that's how I wanted to pay. It was a very clean hotel and water pressure/temperature we're both excellent.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel within walking distance to downtown

I’ve stayed two times at this hotel in the past three months and looking forward to staying a third time soon. Simply put, the price, the location and the staff are irreplaceable.
Stayed 3 nights in Jan 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, location and hospitality. The Meson restaurant is excellent and you get a coupon for 10% off for each day you stay.
Stayed 2 nights in Jul 2017

8/10 Good

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities

Think twice about this one

Room was bleak, balcony a rectangular white box with floor consisting mainly of grate w/view of parking garage. No plants, nothing. Jr Suite has microwave and fridge, but not a kitchen utensil or plate in sight. I had trouble with the in room security box. Twice staff came to help me, and after each time the combination, once again, would not work. Finally I gave up. No front desk staff is there after 5 on weekdays, or at all on weekends. Felt a bit creepy at times. All this being said. The front desk staff, housekeeping, and maintaince staff were all kind and helpful. Oh, it was quiet. That part was nice.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent combination between price and comfort

Beautiful rooms

8/10 Good

Alan, Hurst, Tx

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and close to Parque Juarez

I booked our one week stay, online, and everything went very smoothly. Check-in was fast and easy, and the room was bright, clean and spacious. There was a lot of street work happening on the other side of the block, causing A LOT of traffic to be rerouted directly in front of our room, and it was very noisy. If not for that, I'd have rated everything excellent. (It looks like the traffic should return to normal in the not too distant future).

10/10 Excellent

Juniper, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Week long stay

We were originally booked for 2 nights but ended up extending for a week. This hotel was great for us. The room was large and received a lot of sunlight. We had a table and balcony and one wall was all windows. (Gardenia room) The wifi was strong for working (we are digital nomads) and the hot water was HOT. The lighting in the room was fantastic and it was also nice to receive bottles of water everyday. Breakfast was served at their restaurant around the corner and was something I looked forward to every morning. The only downside is that the room gets chilly in the evenings!

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Myriam shalom

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Raul Jesus

Stayed 3 nights in Feb 2025