Van der Valk Hotels - accommodation in Winschoten

We chose this hotel as we were travelling with our baby and the amenities such as the pool and free parking were attractive. The hotel is also within walking distance of a bus into town and runs a shuttle service at the weekend. Unfortunately our room was disappointing. The AC system is extremely dated and we ended up having to keep the curtains closed with the windows open in our room to keep the room at a safe temperature for our baby. Upon arrival we had to report a few issues to reception, including mould in the in room coffee machine, which were dealt with within 36 hours with varying degrees of friendliness. We had dinner and breakfast within the hotel and were happy with these. The reception area and restaurant/bar have been finished to a high standard and this is hopefully a sign of things to come in the rest of the hotel.

Lovely clean room and fabulous bathroom with lots of towels (a larger bath towel would have been great). The bin in the bedroom was not emptied in the three nights we were there, the bathroom bin was emptied. Room 57 had a slight sewage smell when first entering the room. Staff were pleasant and helpful. More signage in English would have been very much appreciated, I can understand a lot of German and speak French but sadly Dutch is not understood. Good parking facilities.

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