Red Lion - accommodation in Windsor

The room was not clean upon our arrival. The window in the room, which was located on the first floor, was left open. The pull-out sofa had a blood stain on the mattress, and there was hair in the bed. When we requested additional sheets, the replacement sheets provided were also torn. We spoke with the staff at the front desk multiple times, but they were not helpful or sympathetic regarding the condition of the room. We explained that we were traveling with children and that these conditions were not appropriate for anyone, especially a family with children. We were scheduled to stay for two nights for a dance competition. Due to the late hour and the lack of available rooms elsewhere, we had no choice but to stay the first night. I requested to speak with a manager and asked for something to be done regarding the situation, but the front desk employee stated he could not provide the manager’s contact information and would only relay the message. I informed the staff that we would not be staying the second night and asked not to be charged for that day. I also requested a discount or accommodation for the first night due to the unacceptable conditions and the hardship we experienced. The employee was rude and stated there was nothing he could do. I currently have a $900 charge on my account, including a $500 deposit that I have been disputing with the hotel. The entire experience was horrendous, and I will be escalating

I was really disappointed with my experience. I requested a balcony with a view, only to end up overlooking a parking lot. The customer service throughout my stay felt dismissive and unhelpful. The restaurant accommodations were also inconvenient. The buffet-style breakfast was only available during limited kitchen hours, and if I arrived early, the only option was the bar area, which I did not have access to. In addition, liquor could not even be purchased from the snack store until after 11 a.m., which added to the frustration and lack of flexibility for guests. To make matters worse, once the breakfast buffet finally opened, I was told I could not bring my champagne into the area to celebrate my birthday. What was supposed to be a special and enjoyable occasion became frustrating and disappointing instead. When I brought up my concerns, I was told that because I booked through a third party, the hotel was not responsible for the description advertised online. Instead of offering a solution, I was simply told that “next time” I should request a higher floor. For the price and expectations set, the experience did not match the standard I anticipated. This was my first time visiting Connecticut, and unfortunately, I did not feel welcomed. The entire experience has honestly made me reconsider visiting again. I’m beyond disappointed with how everything was handled.

Staff was lovely. Hotel feels tired. Needs overhaul badly. We got ADA room as that was all that was left. Really could use some TLC.