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Hotel Ballast Wilmington, Tapestry Collection by Hilton

4.0 star property
Art Deco hotel with free airport shuttle and 24-hour fitness centre

Photo gallery for Hotel Ballast Wilmington, Tapestry Collection by Hilton

Relax in the hotel's outdoor lounge, surrounded by comfortable seating and lush greenery.
Relax in our spacious lobby with comfortable seating, a coffee bar, and artwork on display.
Relax in a spacious room with a large bed, flat-screen TV, and city views.
Relax and socialize in this inviting rooftop lounge, featuring comfortable seating and a central fire feature.
Situated by the water, this hotel offers a serene view from its modern facade with evenly spaced windows.

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free airport shuttle
  • Bar
The current price is AU$247
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
301 N Water St, Wilmington, NC, 28401
  • Riverwalk
    ‪1 min walk‬
  • Wilmington Convention Center
    ‪6 min walk‬
  • Battleship North Carolina
  • Wilmington, NC (ILM-Wilmington Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, River View (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, River View (Mobility & Hearing, Roll-in Shower)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Lobby

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, City View (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, City View (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
Pillow-top bed
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, River View (Mobility, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, River View (Mobility, Roll-in Shower)

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Historic View)

8.4 out of 10
Very good
(49 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Historic View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
Pillow-top bed
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, City View (Mobility)

Lobby

Suite, 1 Bedroom, Accessible, City View (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
Pillow-top bed
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Bridal)

Suite, 1 Bedroom (Bridal) | Living area

Suite, 1 Bedroom (Bridal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Historic View)

Lobby

Junior Suite, 2 Double Beds (Historic View)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, River View

Room, 2 Double Beds, River View

Room, 2 Double Beds, River View

8.8 out of 10
Excellent
(33 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Premium bedding
Pillow-top bed
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

8.6 out of 10
Excellent
(54 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Historic View)

8.4 out of 10
Very good
(51 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Pillow-top bed
Blackout curtains
  • City view
  • Sleeps 4
  • 2 Double Beds

About the area

Wilmington

Hotel Ballast Wilmington, Tapestry Collection by Hilton places you in the centre of Wilmington, steps from Riverwalk and within a short 5-minute stroll of Cape Fear Community College. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and a free airport shuttle. .The restaurant, Board & Barrel, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. Business amenities include 15 meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. On weekend mornings full breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 4-property class Downtown Wilmington hotel include Wilmington Convention Center and Cape Fear River.

What's nearby

  • Riverwalk - 1 min walk - 0.0 km
  • Cape Fear Community College - 3 min walk - 0.3 km
  • Wilmington Convention Center - 6 min walk - 0.5 km
  • Live Oak Bank Pavilion - 16 min walk - 1.4 km
  • University of North Carolina at Wilmington - 9 min drive - 7.4 km

Getting around

  • Wilmington, NC (ILM-Wilmington Intl.) - 7 min drive

Restaurants

  • ‪Front Street Brewery - ‬6 min walk
  • ‪Mellow Mushroom Wilmington - Downtown - ‬3 min walk
  • ‪Cape Fear Wine and Beer - ‬4 min walk
  • ‪Beer Barrio - ‬5 min walk
  • ‪Hell's Kitchen - ‬6 min walk

About this property

Hotel Ballast Wilmington, Tapestry Collection by Hilton

Art Deco hotel with free airport shuttle and 24-hour fitness centre
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 15 meeting rooms are available. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Ballast Wilmington, Tapestry Collection by Hilton. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee.

This 4-star Wilmington hotel is smoke free.

  • 272 guestrooms or units
  • 9 levels
  • 20000 sq ft of conference space
  • Built in 1970
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers 272 air-conditioned accommodations with laptop-compatible safes and a safe. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English

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The price is AU$250
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Parking on site (USD 22 per day; includes in/out privileges)
  • Valet parking on site (USD 27 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 60 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Board & Barrel
  • Buffalo Bayou

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 20,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 60 per person
  • Self-parking fee: USD 22 per day (in/out privileges)
  • Valet parking fee: USD 27 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Riverside Hotel Wilmington
Hilton Riverside Wilmington
Hilton Wilmington
Hotel Ballast Wilmington Tapestry Collection Hilton
Riverside Hilton Wilmington
Riverside Wilmington
Wilmington Hilton
Wilmington Hilton Riverside
Wilmington Riverside
Wilmington Riverside Hilton
Hilton Wilmington Riverside Hotel Wilmington
Hilton Wilmington Riverside Hotel
Hilton Riverside
Hotel Ballast Tapestry Collection Hilton
Ballast Wilmington Tapestry Collection Hilton
Ballast Tapestry Collection Hilton
Hilton Ballast Wilmington Tapestry Collection by Hilton
Hotel Ballast Wilmington, Tapestry Collection by Hilton Hotel

Frequently asked questions

What is the cancellation policy at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

As of 14 July 2025, prices found for a 1-night stay for 2 adults at Hotel Ballast Wilmington, Tapestry Collection by Hilton on 3 Aug 2025 start from AU$246.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, Hotel Ballast Wilmington, Tapestry Collection by Hilton has a self car park with in/out privileges for USD 22 per day.

Are there any beaches close to Hotel Ballast Wilmington, Tapestry Collection by Hilton?

The closest beach to Hotel Ballast Wilmington, Tapestry Collection by Hilton is Wrightsville Beach (14 km).

Does Hotel Ballast Wilmington, Tapestry Collection by Hilton have a pool?

Hotel Ballast Wilmington, Tapestry Collection by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hotel Ballast Wilmington, Tapestry Collection by Hilton a romantic place to stay?

Pool-view dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Ballast Wilmington, Tapestry Collection by Hilton.

Is Hotel Ballast Wilmington, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Ballast Wilmington, Tapestry Collection by Hilton is a hit with families.

Does Hotel Ballast Wilmington, Tapestry Collection by Hilton serve breakfast?

Yep, full brekkie is available at weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

No, pets are not allowed.

Hotel Ballast Wilmington, Tapestry Collection by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 628 out of 1205 reviews
Rating 8 - Good. 251 out of 1205 reviews
Rating 6 - Okay. 170 out of 1205 reviews
Rating 4 - Poor. 88 out of 1205 reviews
Rating 2 - Terrible. 68 out of 1205 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian Ruiz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, it was clean and comfortable and was really close to small shops and restaurants in a walkable radius. Loved it. Would stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Dec 2024

8/10 Good

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurants and lobby areas were aesthetically pleasing. The rooms were nice and clean, but I do think that they could use some touching up especially in the bathrooms. The staff was very courteous.
Stayed 2 nights in Mar 2025

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Don

Business traveller
Liked: Cleanliness, staff & service

Nice hotel with a historic view.

Older hotel that has made updates. View of USS NC Battleship was a huge plus. Wi-Fi worked good. Air, TV, and bathroom good. The hvac was noisy but good with noise at night. Restaurant breakfast is definitely on beach time…very slow. Parking on site or valet.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown Wilmington. The room was a nice and clean. They have a great outside area where we sat and enjoyed the beautiful weather in the evening. We will definitely stay there again.
Stayed 1 night in Apr 2025

6/10 Okay

Jessie

Travelled with family
Liked: Staff & service
Stayed 2 nights in Mar 2025

6/10 Okay

Karen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pretty river view. Walkable to many Riverfront stores, restaurants and sights. The lobby is nicely done but once we got to our room I was disappointed with our room. It looked worn and shabby. Furniture, carpet, walls all had any signs of wear and tear, with chipped paint and finishes and worn and dirty rug under the bed. The covering I round the box spring had stains and was very frayed at the corners. Bathroom was clean.
Stayed 1 night in Apr 2025

6/10 Okay

Jonathan

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Melodie

Liked: Cleanliness
Stayed 1 night in Apr 2025

4/10 Poor

Brandon

Travelled with family
Disliked: Property conditions & facilities
Location great. Dated. HVAC barely worked. Not very clean. Placed in room beside elevators and it was extremely noisy.
Stayed 1 night in Apr 2025

8/10 Good

jim

Travelled with partner
Older property.
Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities
no major issues. great hotel and great conference
Stayed 2 nights in Mar 2025

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The ballast does not disappoint.

Wilmington is a charming little town. I was on their own business. The ballast hotel did not disappoint! It was probably the best possible place you can stay in Wilmington.
Stayed 3 nights in Mar 2025

4/10 Poor

Ron

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

My stay

There were unexpected cost. And i had to pay to park in their parking lot this should be included. Broken lap shade and no fridge.
Stayed 1 night in Apr 2025

10/10 Excellent

Ann Meade

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in great shape, staff were great. Easy walking to seafood and German food.
Stayed 2 nights in Mar 2025

8/10 Good

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience when we stayed last week for a wedding. Check in was quick and easy, I enjoyed being able to use my phone for a digital key. Their cookies they have were delicious! Parking was convenient and we loved that it was close to shops, restaurants and more in town!
Stayed 2 nights in Mar 2025

6/10 Okay

Tricia

Liked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Ballast was great. The property was lovely and well maintained. The staff were all very friendly and professional
Stayed 4 nights in Jan 2025

8/10 Good

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Xxxxxxxxxx
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Stayed 1 night in Mar 2025

4/10 Poor

James, Chautauqua

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this property numerous times over the years with the last time just before Covid. When booking I was excited to see that the property had been rebranded and with that assumed that the property had been renovated with the rebranding. Alas no. Couple pieces of new furniture in rooms, updated lobby but rooms now seriously outdated and needing renovation. Staff emphasized that I had booked through Expedia implying that you get what you pay for. They claim they will meet pricing on their website but more than $20 additional per night (Hilton Gold Member) so booked through Expedia as not having any problems previously. Staff was abrupt but since they only had one person checking in and answering the phone (just like Hotel Six) I guess I would be grumpy as well. There were brown streaks by the toilet paper holder but didn’t ‘investigate (would you?). Couldn’t fill a glass in the sink as the new sink was shallow and the faucet 2” from drain. Toilet was running so opened the tank top to check. Don’t do that. Your stomach will churn. Restaurants on-site un-inviting. Choose for outdoor seating which was ok but the property is dirty. Litter about. Parking lot shabby. Paid extra for a room with a river view but kept the drapes drawn as windows filthy. More grumpy staff at the bar. There was daily housekeeping but did not restock empty tissue box and washcloths. Have been a Hilton member for over thirty years and this as well as a recent stay in AZ has soured me.
Stayed 2 nights in Mar 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and wonderful staff.
Stayed 1 night in Mar 2025