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Hotel Ballast Wilmington, Tapestry Collection by Hilton

4.0 star property
Art Deco hotel with free airport shuttle and 24-hour fitness centre

Photo gallery for Hotel Ballast Wilmington, Tapestry Collection by Hilton

Terrace/patio
Exterior
Terrace/patio
Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free airport shuttle
  • Bar
The current price is AU$186
includes taxes & fees
21 Dec - 22 Dec

Explore the area

View map
301 N Water St, Wilmington, NC, 28401
  • Place, Riverwalk
    ‪1 min walk‬
  • Place, Cape Fear Community College
    ‪3 min walk‬
  • Place, Wilmington Convention Center
    ‪6 min walk‬
  • Airport, Wilmington, NC (ILM-Wilmington Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Historic View)

8.4 out of 10
Very good
(60 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

8.4 out of 10
Very good
(60 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Historic View)

8.0 out of 10
Very good
(57 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, River View

Room, 2 Double Beds, River View

Room, 2 Double Beds, River View

8.4 out of 10
Very good
(38 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Bridal)

Suite, 1 Bedroom (Bridal) | Living area

Suite, 1 Bedroom (Bridal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Historic View)

Lobby

Junior Suite, 2 Double Beds (Historic View)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Historic View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, City View (Mobility)

Lobby

Suite, 1 Bedroom, Accessible, City View (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, City View (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, City View (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, River View (Mobility, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, River View (Mobility, Roll-in Shower)

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, River View (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, River View (Mobility & Hearing, Roll-in Shower)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Lobby

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Wilmington

Hotel Ballast Wilmington, Tapestry Collection by Hilton places you in the centre of Wilmington, steps from Riverwalk and within a short 5-minute stroll of Cape Fear Community College. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and a free airport shuttle. .The restaurant, Board & Barrel, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. 20000 square feet (1858 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. On weekend mornings full breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 4-property class Downtown Wilmington hotel include Wilmington Convention Center and Cape Fear River.

What's nearby

  • Riverwalk - 1 min walk - 0.1 km
  • Cape Fear Community College - 3 min walk - 0.3 km
  • Wilmington Convention Center - 6 min walk - 0.5 km
  • Thalian Hall Center for the Performing Arts - 6 min walk - 0.6 km
  • Wilson Center at Cape Fear Community College - 9 min walk - 0.8 km

Getting around

  • Wilmington, NC (ILM-Wilmington Intl.) - 7 min drive

Restaurants

  • ‪Copper Penny - ‬4 min walk
  • ‪Cape Fear Wine And Beer - ‬4 min walk
  • ‪Drift Coffee & Kitchen - ‬3 min walk
  • ‪The German Cafe - ‬2 min walk
  • ‪Mellow Mushroom Wilmington - Downtown - ‬3 min walk

About this property

Hotel Ballast Wilmington, Tapestry Collection by Hilton

Art Deco hotel with free airport shuttle and 24-hour fitness centre
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 15 meeting rooms are available. Event space at this hotel measures 20000 square feet (1858 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Ballast Wilmington, Tapestry Collection by Hilton. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee.

This 4-star Wilmington hotel is smoke free.

  • 272 guestrooms or units
  • 9 levels
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 1970
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers 272 air-conditioned accommodations with laptop-compatible safes and a safe. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Parking on site (USD 22 per day; includes in/out privileges)
  • Valet parking on site (USD 27 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 60 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Board & Barrel
  • Buffalo Bayou

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 20,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 60 per person
  • Self-parking fee: USD 22 per day (in/out privileges)
  • Valet parking fee: USD 27 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Riverside Hotel Wilmington
Hilton Riverside Wilmington
Hilton Wilmington
Hotel Ballast Wilmington Tapestry Collection Hilton
Riverside Hilton Wilmington
Riverside Wilmington
Wilmington Hilton
Wilmington Hilton Riverside
Wilmington Riverside
Wilmington Riverside Hilton
Hilton Wilmington Riverside Hotel Wilmington
Hilton Wilmington Riverside Hotel
Hilton Riverside
Hotel Ballast Tapestry Collection Hilton
Ballast Wilmington Tapestry Collection Hilton
Ballast Tapestry Collection Hilton
Hilton Ballast Wilmington Tapestry Collection by Hilton
Hotel Ballast Wilmington, Tapestry Collection by Hilton Hotel

Frequently asked questions

What is the cancellation policy at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

As of 28 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Ballast Wilmington, Tapestry Collection by Hilton on 21 Dec 2025 start from AU$185.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, Hotel Ballast Wilmington, Tapestry Collection by Hilton has a self car park with in/out privileges for USD 22 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Ballast Wilmington, Tapestry Collection by Hilton?

The closest beach to Hotel Ballast Wilmington, Tapestry Collection by Hilton is Wrightsville Beach (14 km).

Does Hotel Ballast Wilmington, Tapestry Collection by Hilton have a pool?

Hotel Ballast Wilmington, Tapestry Collection by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hotel Ballast Wilmington, Tapestry Collection by Hilton a romantic place to stay?

Pool-view dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Ballast Wilmington, Tapestry Collection by Hilton.

Is Hotel Ballast Wilmington, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Ballast Wilmington, Tapestry Collection by Hilton is a hit with families.

Does Hotel Ballast Wilmington, Tapestry Collection by Hilton serve breakfast?

Yep, full brekkie is available at weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

No, pets are not allowed.

Hotel Ballast Wilmington, Tapestry Collection by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 717 out of 1402 reviews
Rating 8 - Good. 311 out of 1402 reviews
Rating 6 - Okay. 196 out of 1402 reviews
Rating 4 - Poor. 101 out of 1402 reviews
Rating 2 - Terrible. 77 out of 1402 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Guest

We are remodeling our home. While my husband stay at home and supervise. I decided that I want to stay in a fresh clean environment staying at a place were excellent is achievable. Everyone was very helpful. Everyone were professionals . It was refreshing. It was like walking in and all my problems and concerns was left at the door. The hotel left lasting impression. My husband was also impressed with the hotel when he stopped by for a late drink.
Stayed 4 nights in Aug 2025

10/10 Excellent

Larkin

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and spacious!
Stayed 2 nights in Aug 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We requested a river view and they put us in a view of the city instead. The initial room was not clean and we asked to be moved to a river view which they accommodated and offered us vouchers for the inconvenience. Twice the air conditioning broke and we called and they quickly took care of it, but it was inconvenient to have it break down in the first place. The king room we stayed in was fairly small and there was not much space around the sink for two people. My wife has stayed there a few times and she says that this room was much different than the other rooms on the other side of the building, which are apparently nicer. The staff did go out of their way to help make amends. They also had a wedding two of the nights were there and you could hear the music easily in our room, but it did stop before it got late. Not sure if that is common or not. If we stay again, we would want to stay on the nicer side. I did love the river view. It was beautiful in the afternoons with the sunset. The hotel is very convenient to the downtown area and there are many places to walk for coffee in the morning and for drinks and dinner at night.
Stayed 3 nights in Aug 2025

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and wonderful amenities.
Stayed 2 nights in May 2025

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
All was good.
Stayed 2 nights in Jul 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Window was extremely dirty..called front desk and they took care of it right away. I recommend valet as well as a room with a Riverview. The pool deck and pool could use a good cleaning. Perfect located to enjoy all Wilmington has to offer
Stayed 3 nights in Aug 2025

10/10 Excellent

CHERIE

Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful river views!
Stayed 3 nights in Aug 2025

10/10 Excellent

Anthony

Stayed 1 night in Aug 2025

8/10 Good

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Vladyslava

Disliked: Property conditions & facilities
Location and area around , all the restaurants , I could walk on the river promenade
Stayed 1 night in Aug 2025

4/10 Poor

jay

Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Had a great stay! Amazing service.
Stayed 2 nights in Aug 2025

2/10 Terrible

Remika

Disliked: Cleanliness, property conditions & facilities
Rooms need renovation. Overall not clean
Stayed 1 night in Aug 2025

8/10 Good

Leidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything walkable
Stayed 1 night in Jul 2025

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was of good quality, the personnel was nice.
Stayed 2 nights in Aug 2025

8/10 Good

Judy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No refrigerator in the room. $22 to park. You have parking spaces, it should be included in price of the room. Only one ground entrance that we found, by the pool/restaurant. Room was very clean and nice. The bed was very comfortable and hallway was quiet during the night. Would have appreciated a refrigerator in the room to keep our waters cold. Front desk person was nice but more than once I told her I couldn't hear her (other noise at the desk) and she didn't bother to try and raise her voice. The valet guys were EXCELLENT! They directed traffic, opened door for us to go in the hotel, asked if they could help us.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in is named Erica. My daughter and I booked separate rooms, but she made sure that our rooms were close together. She was so friendly and real. Her welcoming us set such a positive tone for our stay.
Stayed 2 nights in Aug 2025

6/10 Okay

Maria

Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
As someone who is a Hilton Honors member and an HGV owner, I never hesitate to stay at a Hilton property. However, this was a huge disappointment for the Hilton brand. Upon arrival we asked for a luggage cart and were told that people take them to their room and do not bring them back so they didn't know where any were located. No one offered assistance to help with luggage or locate at cart. When we got to the room, we discovered there was no refrigerator or microwave in the room. The ice machine on our floor wasn't working. There were no vending machines on our floor. The floor below us wouldn't not accept our key to enter the vending area. We finally located ice on the floor above us but then discovered there was no lid on the ice bucket, only one glass in the room and 2 paper coffee cups. We were offered a cooler but one was never delivered. The second day of our stay we had to actually request housekeeping and they didn't show up until after 6:00 pm. The ladder in pool was broken and there was no caution sign or any kind of warning. The staff was not very friendly at all. The only thing about the entire property that actually met what I consider a Hilton standard was the steakhouse, (which only rents the space from the hotel but is not owned by it). Also they charge $22 per day for parking in an open lot, not covered parking. So basically for almost $200 per night, if I return to Wilmington again, I will definitely find somewhere else to stay.
Stayed 4 nights in Aug 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, unique facilities, feels like home
Stayed 2 nights in Aug 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight Trip

Stayed 1 night in Aug 2025

8/10 Good

Laura

Stayed 3 nights in Aug 2025