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Hotel Ballast Wilmington, Tapestry Collection by Hilton

4.0 star property
Art Deco hotel with free airport shuttle and 24-hour fitness centre

Photo gallery for Hotel Ballast Wilmington, Tapestry Collection by Hilton

Terrace/patio
Exterior
Terrace/patio
Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Free airport shuttle
  • Bar
The current price is AU$175
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
301 N Water St, Wilmington, NC, 28401
  • Place, Riverwalk
    ‪1 min walk‬
  • Place, Wilmington Convention Center
    ‪6 min walk‬
  • Place, Battleship North Carolina
  • Airport, Wilmington, NC (ILM-Wilmington Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Historic View)

8.4 out of 10
Very good
(58 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Room, 1 King Bed, River View

Room, 1 King Bed, River View

8.6 out of 10
Excellent
(59 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Historic View)

8.0 out of 10
Very good
(56 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, River View

Room, 2 Double Beds, River View

Room, 2 Double Beds, River View

8.6 out of 10
Excellent
(37 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Bridal)

Suite, 1 Bedroom (Bridal) | Living area

Suite, 1 Bedroom (Bridal)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Historic View)

Lobby

Junior Suite, 2 Double Beds (Historic View)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Historic View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Historic View)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, City View (Mobility)

Lobby

Suite, 1 Bedroom, Accessible, City View (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible, City View (Mobility)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 Bedroom, Accessible, City View (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, River View (Mobility, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, River View (Mobility, Roll-in Shower)

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, River View (Mobility & Hearing, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, River View (Mobility & Hearing, Roll-in Shower)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Pillow-top bed
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Lobby

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Down duvet
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Blackout drapes/curtains
Down comforter
Hypo-allergenic bedding available
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Wilmington

Hotel Ballast Wilmington, Tapestry Collection by Hilton places you in the centre of Wilmington, steps from Riverwalk and within a short 5-minute stroll of Cape Fear Community College. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool and a free airport shuttle. .The restaurant, Board & Barrel, is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. 20000 square feet (1858 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. On weekend mornings full breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 4-property class Downtown Wilmington hotel include Wilmington Convention Center and Cape Fear River.

What's nearby

  • Riverwalk - 1 min walk - 0.0 km
  • Cape Fear Community College - 3 min walk - 0.3 km
  • Wilmington Convention Center - 6 min walk - 0.5 km
  • Live Oak Bank Pavilion - 16 min walk - 1.4 km
  • University of North Carolina at Wilmington - 9 min drive - 7.4 km

Getting around

  • Wilmington, NC (ILM-Wilmington Intl.) - 7 min drive

Restaurants

  • ‪Copper Penny - ‬4 min walk
  • ‪Cape Fear Wine And Beer - ‬4 min walk
  • ‪Drift Coffee & Kitchen - ‬3 min walk
  • ‪The German Cafe - ‬2 min walk
  • ‪Mellow Mushroom Wilmington - Downtown - ‬3 min walk

About this property

Hotel Ballast Wilmington, Tapestry Collection by Hilton

Art Deco hotel with free airport shuttle and 24-hour fitness centre
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and 15 meeting rooms are available. Event space at this hotel measures 20000 square feet (1858 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Ballast Wilmington, Tapestry Collection by Hilton. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee.

This 4-star Wilmington hotel is smoke free.

  • 272 guestrooms or units
  • 9 levels
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Built in 1970
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Ballast Wilmington, Tapestry Collection by Hilton offers 272 air-conditioned accommodations with laptop-compatible safes and a safe. Pillowtop beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Parking on site (USD 22 per day; includes in/out privileges)
  • Valet parking on site (USD 27 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend full breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 60 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Board & Barrel
  • Buffalo Bayou

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 20,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On a river
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 60 per person
  • Self-parking fee: USD 22 per day (in/out privileges)
  • Valet parking fee: USD 27 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Riverside Hotel Wilmington
Hilton Riverside Wilmington
Hilton Wilmington
Hotel Ballast Wilmington Tapestry Collection Hilton
Riverside Hilton Wilmington
Riverside Wilmington
Wilmington Hilton
Wilmington Hilton Riverside
Wilmington Riverside
Wilmington Riverside Hilton
Hilton Wilmington Riverside Hotel Wilmington
Hilton Wilmington Riverside Hotel
Hilton Riverside
Hotel Ballast Tapestry Collection Hilton
Ballast Wilmington Tapestry Collection Hilton
Ballast Tapestry Collection Hilton
Hilton Ballast Wilmington Tapestry Collection by Hilton
Hotel Ballast Wilmington, Tapestry Collection by Hilton Hotel

Frequently asked questions

What is the cancellation policy at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Ballast Wilmington, Tapestry Collection by Hilton on 30 Nov 2025 start from AU$174.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, Hotel Ballast Wilmington, Tapestry Collection by Hilton has a self car park with in/out privileges for USD 22 per day.

Are there any beaches close to Hotel Ballast Wilmington, Tapestry Collection by Hilton?

The closest beach to Hotel Ballast Wilmington, Tapestry Collection by Hilton is Wrightsville Beach (14 km).

Does Hotel Ballast Wilmington, Tapestry Collection by Hilton have a pool?

Hotel Ballast Wilmington, Tapestry Collection by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Hotel Ballast Wilmington, Tapestry Collection by Hilton a romantic place to stay?

Pool-view dining and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Ballast Wilmington, Tapestry Collection by Hilton.

Is Hotel Ballast Wilmington, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Ballast Wilmington, Tapestry Collection by Hilton is a hit with families.

Does Hotel Ballast Wilmington, Tapestry Collection by Hilton serve breakfast?

Yep, full brekkie is available at weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Ballast Wilmington, Tapestry Collection by Hilton?

No, pets are not allowed.

Reviews

Hotel Ballast Wilmington, Tapestry Collection by Hilton Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 709 out of 1377 reviews
Rating 8 - Good. 304 out of 1377 reviews
Rating 6 - Okay. 194 out of 1377 reviews
Rating 4 - Poor. 96 out of 1377 reviews
Rating 2 - Terrible. 74 out of 1377 reviews

Reviews

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiane was awesome
Stayed 3 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Callie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mixed Experience Depending on Room Location Our stay at this hotel varied significantly depending on the room location. Initially, we were placed on the south side, where the "river view" was mostly obstructed by the roof. The room felt outdated, the thermostat couldn’t be adjusted, and unfortunately, it hadn’t been fully cleaned—there were concerning issues in the bathroom. After requesting a room change, we were moved to the north side, and the experience improved dramatically. The room was modern, clean, everything functioned properly, and the river view was as advertised. Recommendation: The hotel should aim for more consistency in room quality and cleanliness across all areas. Guests deserve a reliable experience regardless of which side they’re placed on.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to check in early. The receptionist Jeanette was fantastic and she sent us champagne and chocolate covered strawberries for our anniversary.
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Always have a great time here
Stayed 4 nights in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in Aug 2025

2/10 Terrible

Siegfred

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Great location. Horrible property. Room had a leak in the ceiling and no fridge. Towels by the pool were not restocked frequently. Staff seemed entitled and for lack of better words, "done". Parking was $22/night with a nearby parking garage that only charged $15, but of course that option was not mentioned. Everything felt dated. It was clean, but it was no where near a five star experience. They benefit from location but I would never recommend this place. I've been to 4 star and 3 star hotels that host better than this "5 star" hotel. The standards for 5 stars must have changed or they purchased those stars because this Hotel is a 5 star location but a 3 star hotel at most. Their partnership with Expedia needs to be studied too because our check in process was an hour on the phone with Expedia even though I had all the confirmation numbers and the booking details were accurate on my end. Something with the system. It's not something you want to hear after a long drive to get to Wilmington. Also, Expedia booked another 3 night stay for us rather than give us a refund. Overall, a 2 star experience and I would not recommend. The only saving grace is the location.
Stayed 3 nights in Aug 2025

8/10 Good

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in and when we arrived to our room the bedding was in disarray and the room was not clean. I went back to the lobby and they did give us a new room in great condition and upgraded to a river view.
Stayed 1 night in Aug 2025

8/10 Good

Karl, Westerville

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was a significant odor on our eighth floor. It was kind of musty and mildewy that hit you as soon as you walked off of the elevator.
Stayed 2 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Love that Ruth’s Chris is just across the street.
Stayed 3 nights in Aug 2025

2/10 Terrible

Kendra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Megan

Travelled with family
Liked: Staff & service
Stayed 1 night in Aug 2025

4/10 Poor

Cheri

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The cleanliness of this hotel was disappointing. There were stains on the towels, a giant stain on the wall, what looked to be old gum stuck to the carpet, and the room smelled strongly of mold. When we called the front desk to request more towels for the room, we had to call three times before they were delivered. The staff were not very friendly or hospitable, and seemed inconvenienced when we made previous mentioned request. Overall disappointing experience and was not worth the price.
Stayed 3 nights in Aug 2025

8/10 Good

MARK

Travelled with group
Liked: Property conditions & facilities
Convenience, quiet room small for the price. No fridge...
Stayed 2 nights in Aug 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities

Nice p

Overall great location. I tried booking with my Hilton Membership but received a better discount through hotels.com and they said because I did not . I could not receive my membership points. So what good is the membership if you get ot cheaper elsewhere. Plus they have their own parking area but charge you 22.00 per day per vehicle. Truly did not see the purpose other than greed. Room and view were very cut but the bed was too firm for my taste can't say I slept well . If you want breakfast it is an additional 34.00 per person as well. I mean its the river not the beach resort but ok you do you.
Stayed 1 night in Aug 2025

6/10 Okay

Wendy, Needham

Liked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend getaway.

Room was really nice. But no refrigerator. Breakfast was best we've had in a long time. Only problem was the blind was broken in the down position.
Stayed 2 nights in Aug 2025

8/10 Good

Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Convenient to shopping and dining. Wonderful Italian restaurant in the hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Daniel S.

Travelled with family
Liked: Staff & service
I’m sure the hotel at one time was top notch. However, as it stands, the hotel could do some upkeep as our sink leaked, the sink drained slow, and the housekeeping did not keep toiletries refreshed. Since my wife and I were on the top floor, we saw how the roof down below us had a lot of black mold and water laying on it. The hotel definitely needs to coat do some maintenance on this or they will have more issues in the future. At one time, the ceiling had a leak and it was repaired but it was repaired but the paint did not match and the room has some paint chips as did the hallways and lobby area. For the money that s spent for a room, you would think the upkeep would be better. But clearly, the hotel needs to do some cosmetic upkeep.
Stayed 2 nights in Aug 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Greatly staff, great vacation time!
Stayed 1 night in Aug 2025

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Members of the hotel staff were experienced and professional. Property was in excellent shape.
Stayed 3 nights in Jul 2025

4/10 Poor

daniel

Travelled with family and small children
Disliked: Staff & service
Our room’s AC unit did not cool the room and so temps remained I. High 70’s and very stuffy.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Ballast will continue to be our choice of stay for future trips. Great experience all around.
Stayed 2 nights in Jul 2025

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No free wifi. The top hinge on our door had been busted at some point. You had to really slam the door to get it to close and shove it to get it opened. It was a summer weekend and the price was way beyond the quality. No fridge.
Stayed 1 night in Jul 2025