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Genetti Hotel, SureStay Collection by Best Western

2.5 star property
Hotel in Williamsport with seasonal outdoor pool and free breakfast

Photo gallery for Genetti Hotel, SureStay Collection by Best Western

Serves breakfast and dinner
Free toiletries, hair dryer, towels, soap
Lobby
Fitness facility
In-room safe, individually decorated, individually furnished

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$122
includes taxes & fees
27 Feb - 28 Feb

Explore the area

View map
200 W 4th St., Williamsport, PA, 17701
  • Place, Williamsport/Lycoming Chamber of Commerce
    ‪2 min walk‬
  • Place, Community Theatre League
    ‪2 min walk‬
  • Place, Lycoming College
    ‪6 min walk‬
  • Airport, Williamsport, PA (IPT-Williamsport Regional)
    ‪8 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 2 Queen Beds, Non Smoking, Kitchenette

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Kitchenette

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(12 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(35 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, individually decorated, individually furnished

Standard Room, 2 Queen Beds, Accessible, Bathtub

7.6 out of 10
Good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(19 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 2 Queen Beds, Non Smoking, Kitchenette

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(8 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(10 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

In-room safe, individually decorated, individually furnished

Suite, Multiple Beds, Non Smoking, Kitchenette (Living Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Hairdryer
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette (Dining Table;Living Room)

In-room safe, individually decorated, individually furnished

Suite, 1 King Bed, Non Smoking, Kitchenette (Dining Table;Living Room)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dining table
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette

In-room safe, individually decorated, individually furnished

Suite, 1 Queen Bed, Non Smoking, Kitchenette

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (Living Room)

In-room safe, individually decorated, individually furnished

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Living Room)

8.0 out of 10
Very good
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

In-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds, Refrigerator & Microwave, Pool View

8.6 out of 10
Excellent
(9 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Hairdryer
Private bathroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Two Queen Room

  • Sleeps 4

Two Double Room

  • Sleeps 4

Two Double Room with Pool View

  • Sleeps 4

Accessible Two Queen Room with Bathtub

  • Sleeps 4

King and Double Room

  • Sleeps 5

Queen Room

  • Sleeps 2

King Room

  • Sleeps 2

King Room with Whirlpool

  • Sleeps 2

Two Queen Suite with Kitchenette and Sitting Area

  • Sleeps 4

Queen Suite with Kitchenette

  • Sleeps 2

King Suite

  • Sleeps 4

King and Double Suite

  • Sleeps 4

Two Queen Suite with Kitchenette and Sofabed

  • Sleeps 6

King and Queen Suite with Kitchenette

  • Sleeps 4

Two Queen and Double Room

  • Sleeps 5

Double Room

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Flat Screen Television, Kitchenette, Sitting Area, Desk, High Speed Internet Access

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Kitchenette, Living Room, Dining Table, Flat Screen Television, High Speed Internet Access

  • Sleeps 2

Suite-1 Queen Bed, Non-Smoking, Living Room, Kitchenette, Flat Screen Television, Desk, High Speed Internet Access

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Whirlpool, Flat Screen Television, Desk, Microwave and Refrigerator, High Speed Internet Access

  • Sleeps 2

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  • Pool
  • Free airport shuttle
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About the area

Williamsport

Genetti Hotel, SureStay Collection by Best Western puts you in the heart of Williamsport, within steps of Williamsport/Lycoming Chamber of Commerce and Community Theatre League. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .The restaurant, Windows on 4th, serves American cuisine and is open for breakfast and dinner. Windows on 4th is the hotel's own bar, serving drinks along with breakfast and dinner. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a conference centre and coffee/tea in a common area. Each morning free breakfast is served. There's also free RV/bus/truck parking, along with the convenience of a free airport shuttle. .Sights within a 15-minute walk of this Williamsport hotel include Lycoming College and Market Street Bridge.

What's nearby

  • Williamsport/Lycoming Chamber of Commerce - 2 min walk - 0.2 km
  • Community Theatre League - 2 min walk - 0.2 km
  • Lycoming College - 6 min walk - 0.6 km
  • Market Street Bridge - 6 min walk - 0.6 km
  • Pennsylvania College of Technology - 18 min walk - 1.5 km

Getting around

  • Harrisburg, PA (MDT-Harrisburg Intl.) - 108 min drive

Restaurants

  • ‪Long Island Pizza - ‬5 min walk
  • ‪The Brickyard Restaurant & Ale House - ‬2 min walk
  • ‪Bullfrog Brewery - ‬1 min walk
  • ‪Perkins American Food Co. - ‬6 min walk
  • ‪The Crooked Goose - ‬1 min walk

About this property

Genetti Hotel, SureStay Collection by Best Western

Hotel in Williamsport with seasonal outdoor pool and free breakfast
Genetti Hotel, SureStay Collection by Best Western offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 1035 square feet (96 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and coffee/tea in common area are also featured at Genetti Hotel, SureStay Collection by Best Western. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

Smoking is allowed in designated areas at this Williamsport hotel.

  • 208 guestrooms or units
  • 10 levels
  • Conference rooms
  • 1035 sq ft of conference space
  • 96 sq. m of conference space
  • Built in 1922
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Genetti Hotel, SureStay Collection by Best Western offers 208 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and hairdryers.

This Williamsport hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Windows on 4th
  • Windows on 4th

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Computer station
  • Conference centre (1,035 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1922
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 26.5 per pet, per night, plus a deposit of USD 26.5 per night
  • Only dogs are allowed
  • Maximum 3 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.6 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 26.5 per night
  • Pet fee: USD 26.5 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in May and close in August.
  • Pool access available from 10:00 AM to 10:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Genetti
Genetti Hotel
Genetti Hotel Williamsport
Genetti Williamsport
Genetti Lycoming Hotel Williamsport
Genetti Lycoming Williamsport
SureStay Signature Collection Genetti Hotel Best Western
SureStay Signature Collection Genetti Best Western Williamsport
SureStay Signature Collection Genetti Best Western
SureStay Collection Best Western Genetti Hotel Williamsport
SureStay Collection Best Western Genetti Hotel
SureStay Collection Best Western Genetti Williamsport
SureStay Collection Best Western Genetti
SureStay Signature Collection Genetti Hotel by Best Western
SureStay Signature Collection By Best Western Genetti Hotel 
Genetti Hotel SureStay Collection by Best Western
SureStay Collection By Best Western Genetti Hotel
Genetti Hotel, SureStay Collection by Best Western Hotel
Genetti Hotel, SureStay Collection by Best Western Williamsport

Frequently asked questions

Is parking available at Genetti Hotel, SureStay Collection by Best Western?

Yep, Genetti Hotel, SureStay Collection by Best Western has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at Genetti Hotel, SureStay Collection by Best Western?

As of 6 Feb 2026, prices found for a 1-night stay for 2 adults at Genetti Hotel, SureStay Collection by Best Western on 27 Feb 2026 start from AU$122.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Genetti Hotel, SureStay Collection by Best Western have a pool?

Genetti Hotel, SureStay Collection by Best Western has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 10:00 PM (Seasonal outdoor pool open from May to August).

Is Genetti Hotel, SureStay Collection by Best Western family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Genetti Hotel, SureStay Collection by Best Western is a hit with families.

Does Genetti Hotel, SureStay Collection by Best Western serve breakfast?

Yeah, our visitors give top marks to the free buffet brekkie here! Served daily between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Genetti Hotel, SureStay Collection by Best Western?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Genetti Hotel, SureStay Collection by Best Western?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Genetti Hotel, SureStay Collection by Best Western?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Genetti Hotel, SureStay Collection by Best Western Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1003 reviews
Rating 8 - Good. 224 out of 1003 reviews
Rating 6 - Okay. 98 out of 1003 reviews
Rating 4 - Poor. 45 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

richard

Stayed 1 night in Nov 2025

10/10 Excellent

Amanda

Stayed 1 night in Oct 2025

6/10 Okay

JOANN

Older hotel, but no closet or hangers. Wall clock said 1:03 from Saturday check in through Monday check out! Was convenient being next to venue for concert.
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities
Location and the buffet breakfast, however the rooms need a little TLC.
Stayed 3 nights in Oct 2025

10/10 Excellent

Elmer

Stayed 2 nights in Oct 2025

6/10 Okay

Janet

Disliked: Property conditions & facilities
Peeling wallpaper near closet. Screw/nail holes in door. Bedside clock wasn’t set to the right time and I couldn’t get it to work. No plugs near bed for phone and cpap machine. Loud disturbance on street below at 2 am. Screaming. Swearing. Very tiny room. Dated and dark. Disappointing.
Stayed 1 night in Oct 2025

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2025

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The staff were very nice. I loved the history and charm of this hotel.
Stayed 3 nights in Oct 2025

4/10 Poor

Jordan

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Check in was easy, staff was helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown. Large room in a charming historical building. We walked across the street for dinner and beer at the Bullfrog Brewery, which was great. Breakfast in the morning was full of good options. Parking was free and there were plenty of spots. A great stay!
Stayed 1 night in Oct 2025

10/10 Excellent

Keiko

Stayed 1 night in Oct 2025

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Grand old hotel, needs updating, my room was okay, bathroom was very small. Bed was comfortable and tv was nice size with plenty of channels to watch.
Stayed 1 night in Oct 2025

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness
It was a nice hotel, a little dated. They are going through a renovation. Arrived at the hotel around 7:30 pm after a long day to find out they didn't have a room for us. I booked this hotel a couple of months ago on Expedia and I received a confirmation. The front desk guy was calling around to other hotels in the area to get us a hotel they would pay for. After about 1 hour wait they had a room for us after someone had called to cancel a reservation. I don't know who is in charge of reservations, but they don't know what they are doing. You should know how many reservations were booked and how many rooms you have available. I was told they always have a hold for a room at another hotel just in case, but they decided to release it without checking that they needed the room. This is a horrible way to manage your rooms. If I arrive at a hotel that i have a confirmed reservation, I EXPECT to have a room available to me
Stayed 1 night in Oct 2025

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For a longer stay like this, having the kitchenette was great. Also appreciate the additional bathroom space compared to the smaller rooms. Staff is always friendly and helpful. Quality of breakfast was better on the weekends than during the week, but better than elsewhere overall. Insufficient space in the parking lot on weekends, when people resorted to parking wherever they could whether it was an official spot or not.
Stayed 7 nights in Oct 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good location, close to several food and coffee options
Stayed 6 nights in Oct 2025

10/10 Excellent

Amanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
There were two major events taking place at the hotel, so there was a lot of noise and confusion when I checked in. Also, the parking lot was full. The room was spacious, but the furniture was old and uncomfortable. The bathroom had many problems, including a toilet seat that was too low, not enough room for toiletries above the sink, and an old looking bathtub with a high side and no rail to grab when getting in.
Stayed 1 night in Oct 2025

10/10 Excellent

mike

Stayed 1 night in Oct 2025

10/10 Excellent

Ann, Mason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice old hotel
Stayed 1 night in Oct 2025

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Russell

Liked: Property conditions & facilities
Well like most places there nice till it’s checkout time then it’s hurry up get out your treated like an inconvenience even though I spent almost a $1,000 to stay less then a week ! Staff should be just as nice when you’re checking out !
Stayed 4 nights in Oct 2025

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Entire hotel was clean with a staff. Room were as advertised. Nice place
Stayed 1 night in Oct 2025

4/10 Poor

Vincent

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
We were told room was in the hotel, room had a door to outside, so old no security all doors wide open, if I was worth my family would not have stayed there.
Stayed 2 nights in Sep 2025

10/10 Excellent

Tabitha, mill hall

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place! Two stays in the past month, and we’re going back November 1st for the murder mystery event! Can’t wait! If you haven’t been to the gennetti, or windows on 4th your missing out!
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph, Kingsport

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything has been perfect so far and the staff is very nice.
Stayed 1 night in Sep 2025