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Sunscape Curacao Resort, Spa & Casino - All Inclusive

4.0 star property

Photo gallery for Sunscape Curacao Resort, Spa & Casino - All Inclusive

Aerial view
Sun Club Presidential Suite | Living area
Outdoor wedding area
Outdoor pool, pool umbrellas, pool loungers
Sun Club Master Suite | View from room

Reviews

6.8 out of 10

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
The current price is AU$581
includes taxes & fees
18 June - 19 June

Explore the area

View map
Dr. Martin Luther King Blvd. #78, Willemstad
  • Place, Mambo Beach
    ‪3 min walk‬
  • Place, Curaçao Sea Aquarium
    ‪9 min walk‬
  • Place, Jan Thiel Lagoon
    ‪4 min drive‬
  • Airport, Willemstad (CUR-Hato Intl.)
    ‪17 min drive‬

Room options

View all photos for Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

Sun Club Junior Suite Ocean View

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Free minibar, in-room safe, desk, blackout curtains

Deluxe Ocean View King

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Sun Club Premium Deluxe Ocean Front King

Free minibar, in-room safe, desk, blackout curtains

Sun Club Premium Deluxe Ocean Front King

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Deluxe Ocean View Double

Free minibar, in-room safe, desk, blackout curtains

Sun Club Deluxe Ocean View Double

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

Sun Club Deluxe Ocean View King

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sun Club Suite Ocean Front

Free minibar, in-room safe, desk, blackout curtains

Sun Club Suite Ocean Front

  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Sun Club Master Suite

Sun Club Master Suite

Sun Club Master Suite

  • Ocean view
  • 96 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Sun Club Presidential Suite

Sun Club Presidential Suite | Living area

Sun Club Presidential Suite

  • Ocean view
  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

Sun Club Premium Deluxe Ocean Front Double

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

Sun Club Honeymoon Junior Suite

  • Ocean view
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Garden View Double

Free minibar, in-room safe, desk, blackout curtains

Deluxe Garden View Double

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Free minibar, in-room safe, desk, blackout curtains

Deluxe Ocean View Double

  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

Free minibar, in-room safe, desk, blackout curtains

Deluxe Garden View King

  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Willemstad

An all-inclusive stay in Willemstad awaits you at Sunscape Curacao Resort, Spa & Casino - All Inclusive. Within just a 15-minute stroll, you'll find popular places like Mambo Beach and Curaçao Sea Aquarium. Highlights at this beachfront property include 5 restaurants, a full-service spa and a private beach. .A relaxing day at Blue Mahoe Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The buffet restaurant, World Cafe, serves local and international cuisine and is open for breakfast, lunch and dinner. The property's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and nightclub plus access to scuba-diving. 3 meeting rooms and a conference centre are among the business amenities offered. Other amenities include a casino, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .In proximity to this 4-property class Vredenberg bij Kintjan property you'll find Blue Bay.

What's nearby

  • Mambo Beach - 3 min walk - 0.3 km
  • Curaçao Sea Aquarium - 9 min walk - 0.8 km
  • Sahara Casino - 2 min drive - 2.1 km
  • Landhuis Chobolobo - 3 min drive - 2.6 km
  • Jan Thiel Lagoon - 4 min drive - 3.0 km

Getting around

  • Willemstad (CUR-Hato Intl.) - 24 min drive

Restaurants

  • ‪World Cafe - ‬1 min walk
  • ‪Sun Club Bar - ‬2 min walk
  • ‪Starlight Lounge - ‬4 min walk
  • ‪Bliss The Berry - ‬7 min walk
  • ‪Caipirinha Bar Curacao - ‬8 min walk

About this property

Sunscape Curacao Resort, Spa & Casino - All Inclusive

Sunscape Curacao Resort, Spa & Casino - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Sunscape Curacao Resort, Spa & Casino - All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Willemstad property.

  • 341 guestrooms or units
  • 5 levels
  • 7 buildings
  • 5 dining venues
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Sunscape Curacao Resort, Spa & Casino - All Inclusive offers 341 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. LCD televisions come with premium digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Blue Mahoe Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

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  • Pool
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water
  • Damario
  • Himitsu
  • Oceana
  • World Cafe

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 5 floors
  • 7 buildings
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Curaçao Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sunscape Curacao Casino
Sunscape Curacao Resort Spa & Casino All Inclusive
Sunscape Resort Spa & All Inclusive
Breezes Resort, Spa & Casino - Curacao Hotel Willemstad
Sunscape Curacao Resort Spa & Casino - Curacao Willemstad
Sunscape Curacao Spa Casino All Inclusive Willemstad
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Spa Casino Willemstad
Sunscape Curacao Spa Casino
Breezes Resort, Spa And Casino - Curacao
Sunscape Curacao Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino
Sunscape Curacao Resort Spa Casino All Inclusive
Sunscape Curacao Resort Spa Casino Optional All Inclusive
Sunscape Curacao Resort, Spa & Casino - All Inclusive Willemstad

Frequently asked questions

What is the cancellation policy at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

As of 19 May 2026, prices found for a 1-night stay for 2 adults at Sunscape Curacao Resort, Spa & Casino - All Inclusive on 18 June 2026 start from AU$581, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Sunscape Curacao Resort, Spa & Casino - All Inclusive is a short 6-minute walk from Mambo Beach. Fun beach activities include snorkelling, scuba diving and fishing.

Is there a spa on site at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, Blue Mahoe Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive have a pool?

Yep, and guests love it! Sunscape Curacao Resort, Spa & Casino - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Sunscape Curacao Resort, Spa & Casino - All Inclusive features a private beach, a full-service spa and a nightclub. All guestrooms come with free minibar items and room service.

What makes Sunscape Curacao Resort, Spa & Casino - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sunscape Curacao Resort, Spa & Casino - All Inclusive.

Is Sunscape Curacao Resort, Spa & Casino - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free extra beds in the guestrooms, it's no surprise that Sunscape Curacao Resort, Spa & Casino - All Inclusive is a hit with families.

Does Sunscape Curacao Resort, Spa & Casino - All Inclusive serve breakfast?

Yep, free buffet breakfast is offered daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, Sunscape Curacao Resort, Spa & Casino - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sunscape Curacao Resort, Spa & Casino - All Inclusive?

No, pets are not allowed.

Sunscape Curacao Resort, Spa & Casino - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 255 out of 1003 reviews
Rating 8 - Good. 276 out of 1003 reviews
Rating 6 - Okay. 194 out of 1003 reviews
Rating 4 - Poor. 147 out of 1003 reviews
Rating 2 - Terrible. 131 out of 1003 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Sarah

Stayed 4 nights in Jan 2026

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and the food was good.
Stayed 4 nights in Feb 2026

2/10 Terrible

Bryan

I was one of the folks stranded during the military action in Venezuela. Because of this I had to add extra days at the resort and did so through Expedia. When I went to check in after my original stay had ended the resort would not accept the fee I paid to Expedia and said there was an error with my booking and forced me to pay them directly as well, in essence paying double the published rate. I was very upset and told “take it or leave it”. If you book through Expedia don’t be shocked if they try to charge you more upon checkin.
Stayed 2 nights in Jan 2026

6/10 Okay

Leonora

Liked: Cleanliness, amenities
Bathroom appliances (mirror dimmed, bath pad kept water) are old. Staff is very friendly
Stayed 5 nights in Feb 2026

8/10 Good

Fidel Edgardo

Stayed 7 nights in Jan 2026

8/10 Good

Adriana

Lo mejor del hotel fue el personal, sobre todo
Stayed 5 nights in Jan 2026

8/10 Good

Adolfo

Stayed 5 nights in Jan 2026

10/10 Excellent

Magaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A small resort- clean, good food, peaceful 😊
Stayed 10 nights in Jan 2026

10/10 Excellent

Ruben

Excellent
Stayed 4 nights in Jan 2026

2/10 Terrible

JOSE LUIS, SANTIAGO

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I have stayed at many all-inclusive resorts throughout the Caribbean, across different countries and budgets, from very affordable to luxurious. Without any doubt, this has been the worst of them all, even compared to basic resorts. The infrastructure is clearly neglected, with no major renovations in years, only superficial fixes that do not hide the deterioration. The resort feels old and uninviting. The food is the biggest disappointment: the buffet offers almost the same food every day with no real variety, themed restaurants are very few with extremely limited menus, and items often run out without being replenished. There are long periods with nothing to eat, and after 10:00 p.m. food is practically unavailable. Desserts are particularly bad, essentially the same cake in different colors. There is no online reservation system; you must sign up in person and sometimes wait up to two hours just to eat something very limited. Much of the restaurant staff is unfriendly, while the entertainment staff is excellent and truly committed. The beach looks nice but the sand is mostly rock. The island is excellent for snorkeling thanks to its crystal-clear turquoise water, but truly paradisiacal beaches are elsewhere. The lagoon-style beach is pleasant but artificial, ending at a wall and surrounded by old infrastructure. I chose this hotel due to the limited all-inclusive options on the island and will definitely not return.
Stayed 12 nights in Jan 2026

2/10 Terrible

JOSE LUIS, SANTIAGO

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed at many all-inclusive resorts throughout the Caribbean, across different countries and budgets, from very affordable to truly luxurious. Without any doubt, this has been the worst of them all, even compared to the most basic resorts. The infrastructure is clearly neglected. No major renovation or deep restoration has been done in years—only superficial fixes like painting doors or walls, which do not hide the overall deterioration. The resort feels old, worn out, and uninviting. The food and dining experience are the biggest disappointment. The buffet offers almost the same food every day, with no real variety. The themed restaurants are very few and have extremely limited menus, often with items already unavailable. There are also long periods when there is nothing to eat, and after 10:00 p.m. food is practically impossible to find. When food runs out, it is not replenished. Desserts are particularly bad—essentially the same cake in different colors. The restaurant system is terrible: there is no online reservation system. You must sign up in person and sometimes wait up to two hours, listening for your room number to be called, just to eat something very limited. The attitude of much of the restaurant staff is unfriendly and sometimes uncomfortable, with only a few positive exceptions. The only consistently positive aspect of the hotel is the entertainment staff, who are energetic, friendly, and committed. Upon arrival, the Wi-Fi barely worked. After three
Stayed 12 nights in Jan 2026

10/10 Excellent

Belinda

Liked: Room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment staff were amazing! Breeze is the absolute best ever with kids. Candy man is hilarious and fun and marvette is incredibly kind and loving with the kids program
Stayed 7 nights in Jan 2026

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort’s beach was a great place to lounge around. The staff was overall friendly and helpful. The dining choices were decent with above average food. We did wish there were food/snack options available between the regular dining hours of operation. The rooms were satisfactory, although we did not have hot water for the first three days before it was addressed. Our children wished there was a dedicated pool that was available for use with extended hours as all the pools were closed off starting at 6 PM. I give the resort a solid 4 stars only because of some of the shortcomings I had mentioned.
Stayed 7 nights in Jan 2026

6/10 Okay

ANTHONY S, middlesex

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was great except the room we were in, building 2 was facing the resort non the next property and was very loud.
Stayed 5 nights in Dec 2025

8/10 Good

Alisa Meri

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent beach
Stayed 7 nights in Dec 2025

6/10 Okay

Karim I

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The rooms that we got smelled moldy and the AC wasn't very cold, the rooms on the other side seemed to be more updated and better. The pool was good, and the beach front is excellent. The entertainment staff was the nicest staff around and really made our stay worth it, Candyman, Crazy G, Pencil, Breezy and Mr Ellie were incredible.
Stayed 6 nights in Dec 2025

2/10 Terrible

Shahabudeen, Snellville

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Everything went wrong. See all comments noted in the app messages. Please call to discuss.
Stayed 5 nights in Dec 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. In the midst of upgrading. Staff was pleasant and it was very relaxing!!
Stayed 8 nights in Dec 2025

10/10 Excellent

Juan

Stayed 5 nights in Dec 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The closest thing to a digital catfish that I’ve ever experienced. The photos posted online do not match the accommodations. The property is old and does not carry the weight of the years well. The worst part was a tie between a dysfunctional staff that did not communicate with each other and gave my family often wrong or misleading information (a sign says an amenity would open at 11, by 11:30 no staff member was there or it would open at 11:45 one day and 12 the next with no explanation, or they would routinely run out of food and not seem to care about their impact on guests) and a terrible kitchen. No seasoning to the food at all. Straight from frozen package to your plate. I’ll never stay at another Hyatt property. The experience and the staff were that bad.
Stayed 6 nights in Dec 2025

6/10 Okay

Sandra

Travelled with family
Disliked: Cleanliness, amenities
Horrible food! Overall staff not very helpful. Required numerous inquiries to get assistance. Great entertainment.
Stayed 4 nights in Dec 2025

6/10 Okay

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
No help with suitcases to rooms, got offered a $200 coupon the day I was checking out (found out I was suppose to be given this the day I checked in and I never got it), called room service 16 times Christmas Eve night along with the front desk, and the Sun Club members desk and the operator and no one answered. Christmas Day room service still wasn’t answering but I got on to the Sun Club members desk (phew) they told me 35-45 mins for my order (nachos, chick sandwitch and beef burger) the order took 1.5 hours and closer to two hours member services desk is telling me that they can’t get in to room service…..the joke is when my sandwich arrived half way in I realized that 1/4 of my chicken was raw! Big Steups.
Stayed 5 nights in Dec 2025

8/10 Good

Jaime

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2025

6/10 Okay

Cathy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The food. Things weren’t cooked right. The room was good . People friendly. Need more beach chairs.
Stayed 4 nights in Dec 2025