2/10 Terrible
Joelene
Travelled with family
11 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE STAY / Queen size bed = SMALL double
Booked a queen sized bed & a single bed, it was a small double bed& a folded out sofa bed. There was no room for my 13 year old to manoeuvre round the room on his crutches as his foot is broken.
The queen size beds are actually small doubles, spoke to the rudest receptionist I've ever come across who basically told me "I cant build you a hotel" as i requested the size bed I had booked due to my partner being 6ft3 and not fitting in the bed.
He was rude, dismissive & spoke over the top of me multiple times & then refused to give his name when I told him I was lodging a formal complaint.
The hotel reception is beautiful, the rooms are not. They are worse then most budget hotel I've stayed in. Stains on the carpet, soap dispenser in the shower full of mould, dirty plastic cup in the bathroom, hair on the shower wall, dirty tissues under the bed. There was a kettle full of dirt floating in some water that had been left in it, there was 1 tea bag, 4 sugars, 2 biscuits and no cups to actually make the 1 teabag
The beds - the small double was like lying on the floor it was so hard & the bed was not big enough for 2 normal sized adults let alone 1 who is 6ft3. The pull out sofa bed had a mattress so thin my child could feel all the metal bars through it and barley slept.
There was 1 nice lady on reception who despite promising me a manger would contact me re: all of the above issues, still has not happened.
I have sent 2 emails and I have just been ignored. STAY ELSEWHERE
Joelene
Stayed 2 nights in Sep 2025
