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The Water Tower Inn, BW Premier Collection

3.5 star property
Family-friendly hotel with 3 indoor pools and 2 hot tubs

Photo gallery for The Water Tower Inn, BW Premier Collection

Bar (on property)
Suite, 1 King Bed, Non Smoking, Jetted Tub
Lobby
Front of property
3 indoor pools

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Bar
  • Hot tub
The current price is AU$200
includes taxes & fees
20 July - 21 July

Explore the area

Map
360 Great Northern Rd, Sault Ste. Marie, ON, P6B4Z7
  • Sault Area Hospital
    ‪2 min drive‬
  • Sault Ste. Marie International Bridge
    ‪4 min drive‬
  • Agawa Canyon Tour Trains
    ‪5 min drive‬
  • Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator (Pet Friendly)

8.0 out of 10
Very good
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

Suite, 1 Queen Bed, Non Smoking, Kitchenette

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • 56 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Standard Room, 1 Queen Bed, Non Smoking, Jetted Tub

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower;with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower;with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator (Walk-in Shower;with Sofabed)

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

Executive Room, 1 King Bed, Non Smoking, Refrigerator (Walk-in Shower)

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

8.0 out of 10
Very good
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

8.6 out of 10
Excellent
(44 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

7.8 out of 10
Good
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

1 bedroom, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Jetted Tub

8.6 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
  • 84 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 Queen Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Jetted Tub

1 bedroom, desk, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
  • 84 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

Suite, Multiple Beds, Non Smoking, Kitchenette

8.8 out of 10
Excellent
(6 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
Pillow menu
  • 111 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

Suite, Multiple Beds, Non Smoking, Jetted Tub

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Mini-fridge
Dining table
Flat-screen TV
  • 139 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

About the area

Sault Ste. Marie

A family-friendly stay in Sault Ste. Marie awaits you at The Water Tower Inn, BW Premier Collection. Within just a 10-minute stroll, you'll find Northern Ontario Country Music Hall of Fame and Sault College. Highlights at this hotel include 3 indoor swimming pools, 2 hot tubs and a restaurant. .The restaurant, Caseys Grill.Bar, serves international cuisine and is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and kids' swimming pool. Business travelers can take advantage of 7 meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a microwave in a common area. Full breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this Sault Ste. Marie hotel include Agawa Canyon Tour Trains and Kewadin Casino.

What's nearby

  • Sault College - 7 min walk - 0.6 km
  • Sault Area Hospital - 2 min drive - 1.9 km
  • Sault Ste. Marie International Bridge - 4 min drive - 3.7 km
  • Gateway Casinos - 4 min drive - 3.7 km
  • Agawa Canyon Tour Trains - 5 min drive - 4.1 km

Getting around

  • Sault Ste. Marie, ON (YAM-Sault Ste. Marie Airport) - 22 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min drive
  • ‪The Breakfast Pig - ‬3 min drive
  • ‪Tim Hortons - ‬3 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Qdoba Mexican Eats - ‬15 min walk

About this property

The Water Tower Inn, BW Premier Collection

Family-friendly hotel with 3 indoor pools and 2 hot tubs
As a guest of The Water Tower Inn, BW Premier Collection, you'll find 3 indoor swimming pools and 2 hot tubs along with a 24-hour fitness centre and a children's pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly The Water Tower Inn, BW Premier Collection. Free self parking is available.

This Sault Ste. Marie hotel is smoke free.

  • 175 guestrooms or units
  • 5 levels
  • 1000 sq. m of conference space
  • Built in 1974
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Water Tower Inn, BW Premier Collection offers 175 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, French

Similar properties

BBQ/picnic area

Holiday Inn Express Sault Ste Marie by IHG

  • Pool
  • Hot tub
  • Breakfast included
  • Free WiFi
4.3 out of 5, Excellent, 1,047 reviews
The price is AU$157
includes taxes & fees
20 July - 21 July
Holiday Inn Express Sault Ste Marie by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: CAD 5 to 15 for adults and CAD 4 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Caseys Grill.Bar

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 indoor pools
  • Children's pool
  • TV in common areas

Family friendly

  • 3 indoor pools
  • Children's pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1974
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 5 to 15 for adults and CAD 4 to 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Algoma's Water Tower
Algoma's Water Tower Inn
Algoma's Water Tower Sault Ste. Marie
Water Tower Inn
Algoma`s Water Tower Hotel Sault Ste. Marie
Algoma`s Water Tower Inn And Suites
Algomas Water Hotel
Algoma's Water Tower Inn & Suites Sault Ste. Marie, Ontario
Hotel Algomas Water
Algoma's Water Tower Inn Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection Sault Ste. Marie
Algoma's Water Tower Inn BW Premier Collection
Algoma's Water Tower BW Premier Collection Sault Ste. Marie
Algoma's Water Tower BW Premier Collection
Water Tower Inn BW Premier Collection Sault Ste. Marie
Water Tower Inn BW Premier Collection
Water Tower BW Premier Collection Sault Ste. Marie
Water Tower BW Premier Collection
The Water Tower Inn, BW Premier Collection Hotel
The Water Tower Inn, BW Premier Collection Sault Ste. Marie

Frequently asked questions

Is parking available at The Water Tower Inn, BW Premier Collection?

Yep, The Water Tower Inn, BW Premier Collection has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at The Water Tower Inn, BW Premier Collection?

As of 9 July 2025, prices found for a 1-night stay for 2 adults at The Water Tower Inn, BW Premier Collection on 20 July 2025 start from AU$200.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Water Tower Inn, BW Premier Collection have a pool?

Yep, and guests love it! Take your pick from 3 indoor swimming pools, a pool and a kids' pool. The pool is open 7:00 AM to 10:00 PM.

Is The Water Tower Inn, BW Premier Collection family-friendly?

You bet! With amenities such as a children's pool, children's meals and a picnic area, it's no surprise that The Water Tower Inn, BW Premier Collection is a hit with families.

Does The Water Tower Inn, BW Premier Collection serve breakfast?

Yep, full breakfast is available daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at The Water Tower Inn, BW Premier Collection?

No, The Water Tower Inn, BW Premier Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Water Tower Inn, BW Premier Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Water Tower Inn, BW Premier Collection?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Water Tower Inn, BW Premier Collection?

No, only service animals are allowed.

The Water Tower Inn, BW Premier Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1000 reviews
Rating 8 - Good. 273 out of 1000 reviews
Rating 6 - Okay. 124 out of 1000 reviews
Rating 4 - Poor. 63 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a good restaurant
Stayed 2 nights in Apr 2025

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Serena

Liked: Cleanliness, staff & service
I had a ground floor room and the traffic was noisy
Stayed 1 night in Mar 2025

4/10 Poor

Lorraine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Toney

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍👍
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2025

10/10 Excellent

Virginia

Stayed 1 night in Mar 2025

8/10 Good

Jacqueline

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place! Perfect for our train trip!

8/10 Good

Kaitlin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms and get services provided in the hotel. Pet friendly which is important for me!
Stayed 1 night in Mar 2025

10/10 Excellent

k

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front was so kind, she upgraded us and we had a amazing weekend
Stayed 2 nights in Mar 2025

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Craig

Stayed 7 nights in Mar 2025

10/10 Excellent

Eric

Stayed 1 night in Mar 2025

10/10 Excellent

Shawna

Liked: Cleanliness
Stayed 1 night in Dec 2024

8/10 Good

Sebastien

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
liked the cleanliness etc but none of the hot tubs were working
Stayed 1 night in Mar 2025

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall hotel was good. Outdoor hot tub and indoor hot tub were out of order. Pool staff was rude but the rest made up for it.
Stayed 3 nights in Jan 2025

6/10 Okay

Serena

Liked: Cleanliness, property conditions & facilities

Double paid

Hot tub broken which I knew by overhearing conversation between guest and Front desk. Unfortunately, the bar was closed and that’s mainly why I picked over another! I had already walked in and paid. Also, had to cancel debit card because I noticed next day I was charged by your facility for really high amount, and also Hotels.com which I purchased room through. Also, I reported the drain in tub was not draining at all. Manager seemed unfamiliar w how to access menu from room.
Stayed 1 night in Mar 2025

6/10 Okay

Teresa

Stayed 2 nights in Feb 2025

10/10 Excellent

Mariola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient with the restaurant and bar/lounge right in the building.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service

Terrible customer service

I don’t usually leave reviews but I feel compelled to let others know about our experience. Customer service was non-existent. Front desk staff was quite rude to our group over the phone, not welcoming or friendly at all upon checking in, and dismissive when asking questions. Room was fine. Both hot tubs were closed which was unfortunate. Overall not very impressed.
Stayed 1 night in Mar 2025

8/10 Good

Sabrina

Liked: Staff & service
It’s dated but still good and clean. Outdoor hot tub is nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dale

Stayed 1 night in Feb 2025

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service

No hot tubs!

We are local and often book a room at the Water Tower to enjoy the swimming pool and hot tubs. The restaurant and bar are always a bonus. This time, we were excited to enjoy the outdoor hot tubs but were surprised to find that it was out of order, so was the sauna and the indoor hot tub. It would have been nice to know this prior to booking - there should be a notice added to the listing until these amenities are fixed. Otherwise, it was a nice stay. Room was clean, comfortable and staff were helpful at check in.
Stayed 1 night in Feb 2025