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SureStay Plus Hotel by Best Western Jackson

2.5 star property
Hotel in Jackson with free breakfast and seasonal outdoor pool

Photo gallery for SureStay Plus Hotel by Best Western Jackson

Lobby
Business centre
Lobby
Exterior
1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Air conditioning
The current price is AU$88
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
1936 Highway 45 Bypass, Jackson, TN, 38305
  • Place, Casey Jones Village
    ‪3 min walk‬
  • Place, Union University
    ‪19 min walk‬
  • Place, Old Hickory Mall
    ‪3 min drive‬
  • Airport, Jackson, TN (MKL-McKellar-Sipes Regional)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Separate bedroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Pillow-top bed
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Pillow-top bed
Sofa bed
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillow-top beds, in-room safe, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow-top bed
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Pillow-top bed
Separate bedroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

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About the area

Jackson

SureStay Plus Hotel by Best Western Jackson places you steps from Music Highway Crossroads and within a short 5-minute stroll of Casey Jones Village. Highlights at this hotel include free buffet breakfast and free self-parking. .Enjoy the seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas and a microwave in a common area. Each morning free breakfast is served. .With a stay at this Jackson hotel, you'll be 1.5 km (0.9 mi) from Union University and 3.1 km (1.9 mi) from North Hospital.

What's nearby

  • Casey Jones Village - 3 min walk - 0.3 km
  • Union University - 19 min walk - 1.7 km
  • Old Hickory Mall - 3 min drive - 2.5 km
  • North Hospital - 3 min drive - 3.2 km
  • West Tennessee Healthcare Sportsplex - 7 min drive - 9.0 km

Getting around

  • Memphis International Airport (MEM) - 81 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Cheddar's Scratch Kitchen - ‬20 min walk
  • ‪Brooks Shaw's Old Country Store & Restaurant - ‬5 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Logan's Roadhouse - ‬5 min walk

About this property

SureStay Plus Hotel by Best Western Jackson

Hotel in Jackson with free breakfast and seasonal outdoor pool
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business centre on site. Free breakfast is available daily. A seasonal outdoor pool, a vending machine, and complimentary newspapers in the lobby are also featured at SureStay Plus Hotel by Best Western Jackson. Free self parking is available.

This Jackson hotel is smoke free.

  • 48 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Front desk (24 hours)
  • Front desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
SureStay Plus Hotel by Best Western Jackson offers 48 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

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Deluxe Studio Suite, 1 King Bed, Non Smoking
Baymont by Wyndham Jackson
  • Pool
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  • Parking included
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The price is AU$131
includes taxes & fees
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Baymont by Wyndham Jackson

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.10 per 24-hour period); free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.1 per 24-hour period (rates may vary)
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Children may not be eligible for complimentary breakfast.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Carriage House
Best Western Carriage House Inn
Best Western Carriage House Inn Jackson
Best Western Carriage House Jackson
Surestay Plus By Best Jackson
SureStay Plus Hotel by Best Western Jackson Hotel
SureStay Plus Hotel by Best Western Jackson Jackson
SureStay Plus Hotel by Best Western Jackson Hotel Jackson

Frequently asked questions

Is parking available at SureStay Plus Hotel by Best Western Jackson?

Yep, SureStay Plus Hotel by Best Western Jackson has a free self car park.

How much does it cost to stay at SureStay Plus Hotel by Best Western Jackson?

As of 27 Oct 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Jackson on 9 Nov 2025 start from AU$88.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Jackson have a pool?

SureStay Plus Hotel by Best Western Jackson has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from May to October.

Does SureStay Plus Hotel by Best Western Jackson serve breakfast?

Yeah, free buffet brekkie is on offer daily between 6:00 AM and 9:00 AM.

Is there a free airport shuttle available at SureStay Plus Hotel by Best Western Jackson?

No, SureStay Plus Hotel by Best Western Jackson does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Plus Hotel by Best Western Jackson?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Reviews

SureStay Plus Hotel by Best Western Jackson Reviews

7.0

Good

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness
Rating 10 - Excellent. 201 out of 778 reviews
Rating 8 - Good. 230 out of 778 reviews
Rating 6 - Okay. 154 out of 778 reviews
Rating 4 - Poor. 99 out of 778 reviews
Rating 2 - Terrible. 94 out of 778 reviews

Reviews

4/10 Poor

Thomas

Travelled with partner
Liked: Staff & service
Room 111 - Bed was ok, clean-the floor had soft spots like you could go through it. It had a handicap shower, which may have been clean but didn't look that great and decided not to use it. Dissapointed.
Stayed 1 night in Jul 2025

6/10 Okay

darrick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had an excellent stay. It was perfect for us traveling with our dog. Comfortable clean rooms & wonderful breakfast
Stayed 1 night in Jul 2025

8/10 Good

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Route 40.
Stayed 1 night in Jul 2025

6/10 Okay

Mary Jo

Travelled with family
Liked: Staff & service
Once again, wasn’t told about a 100$ deposit by Expedia but the man in the office waived it for me. Pool is nice. Room clean and good AC. Slept well and beds comfortable. Lots of fast food options in the area.
Stayed 1 night in Jul 2025

2/10 Terrible

Marianne

Business traveller, Travelled with partner
Disliked: Staff & service
Very unhelpful staff. Did not offer any help after we couldn't find hotel. Still charged us for 2 nights. Granted, it was my responsibility to read the fine print and cancelation policy. Still, I thought the hotel would have helped us with at least a partial refund or a future stay...
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Stayed 1 night in Jun 2025

4/10 Poor

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Too many inconveniences starting with check in
Stayed 5 nights in Jul 2025

2/10 Terrible

Landrey

Stayed 4 nights in Jul 2025

6/10 Okay

Marian

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The AC in our room was really loud.
Stayed 1 night in Jun 2025

8/10 Good

William

Stayed 2 nights in Jun 2025

6/10 Okay

Teresa and Brett

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall good experience that served it's purpose, however room was a little outdated.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay staff very professional. Highly recommend this hotel to all my friends.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rachelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you’re looking for Cheap and disgusting dirty motel this is your place to stay! The manager is absolutely worthless, the made they and be helpful but without the proper leadership they have zero idea on what needs to be done. Do not go and make a request to move your room to accommodate the reservation that you originally made with the proper request they will tell you that they do not make request and there is nothing available and that you are being unreasonable. The pool and outside area is also dirty, when asked to vacuum the pool of a lot of debris that was on the bottom, the managers reply was he can not tolerate the heat so it will not be getting cleaned. Worst motel experience ever!
Stayed 4 nights in Jun 2025

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy parking great staff
Stayed 1 night in Jun 2025

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
A very nice hotel
Stayed 1 night in Jun 2025

10/10 Excellent

Joshua

Stayed 2 nights in Jun 2025

10/10 Excellent

Shannon, BREA

Stayed 1 night in Jun 2025

8/10 Good

Jo

Liked: Cleanliness, amenities, property conditions & facilities
The people were great
Stayed 1 night in Jun 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised at parking entry rather than internal hallway entry. Limited green space to walk the dog. Bathroom fan very noisy. Staff was extremely and friendly and accommodating. Room was clean.
Stayed 1 night in Jun 2025

8/10 Good

LaVene

Liked: Cleanliness, staff & service, room comfort
Overall very nice
Stayed 1 night in Jun 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Kelly

Liked: Amenities
So close to food and other things I needed for my trip. Quiet and felt safe.
Stayed 1 night in Jun 2025

10/10 Excellent

Gaynell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean quiet
Stayed 1 night in May 2025

6/10 Okay

Marta, Waynesboro

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This sounded like a hotel but it was a motel with only access from outside and upstairs making it difficult for mobility challenged adults. The room had a pungent marijuana smell despite being “non-smoking”. It was clear that improvements have been made to the property to enhance the experience, but it could use an updated listing to properly set expectations when booking.
Stayed 1 night in Jun 2025