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Old Bahama Bay Resort & Yacht Harbour

4.5 star property

Photo gallery for Old Bahama Bay Resort & Yacht Harbour

Aerial view
Outdoor pool, pool umbrellas, pool loungers
Suite, 2 Bedrooms, Oceanfront | Balcony
Private beach, white sand, sun-loungers, beach towels
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Bayshore Road, West End, Grand Bahama
  • Place, Old Bahama Bay Beach
    ‪5 min drive‬
  • Place, Old Bahama Bay Yacht Harbour
    ‪7 min drive‬
  • Place, Taino Beach
    ‪60 min drive‬
  • Airport, Freeport (FPO-Grand Bahama Intl.)
    ‪48 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront

  • Partial ocean view
  • 108 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Pool View

Junior Suite, 1 King Bed, Pool View

Junior Suite, 1 King Bed, Pool View

  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Ocean View

Terrace/patio

Junior Suite, Ocean View

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, Oceanfront

Junior Suite, Oceanfront

Junior Suite, Oceanfront

  • Ocean view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

About the area

West End

A luxury stay in West End awaits you at Old Bahama Bay Resort & Yacht Harbour. You'll be 2.2 km (1.4 mi) from Old Bahama Bay Beach and 2.4 km (1.5 mi) from Old Bahama Bay Yacht Harbour. Highlights at this beachfront hotel include 2 restaurants, a private beach and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Swedish massages. The restaurant, Teasers Tiki Bar, serves Caribbean cuisine and is open for breakfast and lunch. Enjoy the 2 outdoor tennis courts, marina and gym plus access to boat tours. Other amenities include free Wi-Fi in public areas, free use of bicycles and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free self parking. .In proximity to this 4.5-property class West End hotel you'll find Taino Beach.

What's nearby

  • Old Bahama Bay Beach - 5 min drive - 3.3 km
  • Old Bahama Bay Yacht Harbour - 7 min drive - 4.0 km
  • Big Whale Cay - 25 min drive - 22.8 km
  • Port Lucaya Marketplace - 60 min drive - 58.2 km
  • Taino Beach - 60 min drive - 61.7 km

Getting around

  • Freeport (FPO-Grand Bahama Intl.) - 52 min drive

Restaurants

  • ‪Coffee On The Bay - ‬3 min drive
  • ‪Pink Pearl - ‬12 min drive
  • ‪Shabos Fresh Conch Salad - ‬5 min drive
  • ‪The Straw Bar - ‬7 min drive
  • ‪Ella's Take Out - ‬5 min drive

About this property

Old Bahama Bay Resort & Yacht Harbour

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Have fun in the sun at Old Bahama Bay Resort & Yacht Harbour with summer activities such as snorkelling, windsurfing and kayaking.

There are 2 restaurants on site. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers an outdoor pool, outdoor tennis courts and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star West End hotel.

  • 73 guestrooms or units
  • 2 levels
  • 13 buildings
  • 2 dining venues
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Bellhop
  • Smoking in designated areas
  • 1 conference room
Old Bahama Bay Resort & Yacht Harbour offers 73 accommodations with DVD players and a safe. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Accommodation at this 4.5-star hotel has kitchenettes with fridges, microwaves and coffee/tea makers. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This West End hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Similar properties

Exterior
Pelican Bay Resort at Lucaya
Lucaya
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,008 reviews
The price is AU$443
includes taxes & fees
12 July - 13 July
Pelican Bay Resort at Lucaya

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11 AM for a fee
  • 2 restaurants

Restaurants on site

  • Dockside Bar & Grille
  • Teasers Tiki Bar

Things to do

  • 2 outdoor tennis courts
  • Basketball
  • Beach volleyball
  • Boat tours
  • Ecotours
  • Fishing
  • Free bicycle rentals
  • Gym
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorised watercraft
  • Playground
  • Snorkelling
  • Windsurfing

Family friendly

  • DVD player
  • In-room babysitting
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Garden
  • Marina
  • On a private beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages
  • In-room massages
  • Swedish massages

Accessibility

  • No lift

More

  • 13 buildings
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Old Bahama Bay
Old Bahama Bay Resort & Yacht Harbour
Old Bahama Bay Yacht Harbour
Old Resort & Yacht Harbour
Old Yacht Harbour
Old Bahama Bay Resort Yacht Harbour West End
Old Bahama Bay Yacht Harbour West End
Old Bahama Bay Resort Yacht Harbour
Old Bahama Bay & Yacht Harbour
Old Bahama Bay Resort & Yacht Harbour Hotel
Old Bahama Bay Resort & Yacht Harbour West End
Old Bahama Bay Resort & Yacht Harbour Hotel West End

Frequently asked questions

What is the cancellation policy at Old Bahama Bay Resort & Yacht Harbour?

Old Bahama Bay Resort & Yacht Harbour offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Old Bahama Bay Resort & Yacht Harbour?

Yep, Old Bahama Bay Resort & Yacht Harbour has a free self car park.

Are there any beaches close to Old Bahama Bay Resort & Yacht Harbour?

The closest beach to Old Bahama Bay Resort & Yacht Harbour is Taino Beach (39.8 km).

Does Old Bahama Bay Resort & Yacht Harbour have a pool?

Old Bahama Bay Resort & Yacht Harbour has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Old Bahama Bay Resort & Yacht Harbour?

Old Bahama Bay Resort & Yacht Harbour features a private beach, an outdoor pool and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Old Bahama Bay Resort & Yacht Harbour a romantic place to stay?

Beachfront dining and a private beach, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Old Bahama Bay Resort & Yacht Harbour.

Is Old Bahama Bay Resort & Yacht Harbour family-friendly?

You bet! With amenities such as children's meals and a playground, as well as childcare services in the guestrooms, it's no surprise that Old Bahama Bay Resort & Yacht Harbour is a hit with families.

Does Old Bahama Bay Resort & Yacht Harbour serve breakfast?

Yeah, cooked-to-order breakfast is offered daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Old Bahama Bay Resort & Yacht Harbour?

No, Old Bahama Bay Resort & Yacht Harbour does not offer an airport shuttle service.

Is there a bar or restaurant at Old Bahama Bay Resort & Yacht Harbour?

Yep, you can grab a meal at Old Bahama Bay Resort & Yacht Harbour's onsite restaurant that serves Caribbean cuisine.

What time are check-in & check-out at Old Bahama Bay Resort & Yacht Harbour?

Check-in begins at 3 PM. Check-out time is 11 AM.

Old Bahama Bay Resort & Yacht Harbour Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 45 out of 94 reviews
Rating 8 - Good. 31 out of 94 reviews
Rating 6 - Okay. 10 out of 94 reviews
Rating 4 - Poor. 6 out of 94 reviews
Rating 2 - Terrible. 2 out of 94 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Gorgeous location, really disappointing eating.

Great location, pristine beach (except for the no see ums, but worth the hassle of applying bug spray), gorgeous views, lovely and impressive room (Jr. Oceanfront Suite). However, anyone looking to indulge in dining options will be disappointed...they don't exist. You'll eat, but you'll be bored by the menu in two days (or one, if you're a foodie), frustrated by the really uncoordinated, almost untrained feel of the wait staff, and marveling at the lack of supplies (no steak, menu in the room not the same as in the restaurant, out of things). I don't know if it's a cultural difference, but most were very uninterested (appearing) in making the stay extraordinary. Very few instances of anyone engaging with us during any interactions. Mostly just "here you go" when being served or inquiring about amenities, usually without a smile. Not rude, however, just very standoffish feel. The food end of this place JUST DOES NOT match the beautiful, upscale feel of the rest of it and as you're essentially trapped at the outer end of the island with a very long drive to eat elsewhere, I'm really surprised they haven't responded to the many reviews about improving the dining because if they had a dining experience that even came close to the room and the area, this place would be UNBEATABLE, INCREDIBLE, AND EXTRAORDINARY instead of just good. I wouldn't hesitate to stay again if the dining was good...but an expensive vacation just isn't the right time to have daily disappointment. :(
Verified

6/10 Okay

Ariel

Liked: Staff & service
Disliked: Cleanliness, room comfort

We got through it

I really wish it was a better experience. The rooms were not up to par. We had to switch rooms 2 times because of issues. First room the shower didn’t work. Second room the ac was broken. Third room didn’t even lock properly or have a working bathtub but we decided twice was enough and we would just take our chances. The front desk totally screwed up my reservation and charged me twice. I still have not been refunded but hopefully will in the near future. Otherwise Harold’s wonderful smile kept us smiling as well. We enjoyed the beach and the goombay smashes. Don’t forget your bug spray or you will come home itching your skin off. The noseeums are atrocious.
Stayed 3 nights in Aug 2019
Verified

6/10 Okay

coral

scenery was beautiful amenities weren't bikes were old and broken, no pool towels, had to ask for bath and hand towels
Stayed 1 night in May 2019
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Based upon previous reviews and the "Certificate of Excellence," we expected an A+ experience when we arrived by personal plane FEB 12-14, 2019. The resort was essentially closed!! There is a dispute among the ownership on how the resort is to be managed: the only restaurant is closed; the gift shop is closed; the main lobby has been closed and replaced by a shack near the marina; there were no activities whatsoever other than the pool and some water toys; no open fitness center; the marina was locked down. On FEB 15 the weather was awful and there was no lunch or dinner available since the TIKI shack was closed which was the only place for limited meals. Our first assigned lodging room reeked of disinfectant much like Lysol that our lungs burned. We were given another room where the bathroom counter had a non-stop army of tiny ants. The only saving feature was the remaining personnel who tried their best. Most staff members were dismissed and some ended up at the Blue Marlin resort where we were compelled to have dinner each night. We are terribly disappointed that OBB did not extend the courtesy of alerting its future guests of the situation. We are appealing to Expedia, our booking agent, for some compensation.
Stayed 2 nights in Feb 2019
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Hotel in disrepair

Unfortunately the hotel is very expensive and very run down. The hotel has no WiFi even though we had picked a more expensive hotel with WiFi so that we could work. In our room the toilet was blocked, the tumble dryer did not work, the coffee machine did not work. When we asked for pots and pans to cook for ourselves they were old and rusted and there were no sharp knives. When we asked for a knife we were informed that there were none. When we enquirer about a massage there was no one availible. Some days things were open and some days they were not. If we did not have a car and Bahamian SIM cards we would have been very stranded. It is a beautiful location but clearly in disrepair and quite a disappointment.
Stayed 5 nights in Jan 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff. Very nice marina if you are bringing your own boat. Lots of games and activities for children in a safe secure environment.
Stayed 4 nights in Dec 2018
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Got an allergic reaction from the dirt on the facilities. They should keep it more hygienic so that people don’t fall sick
Stayed 1 night in Dec 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely quiet and relaxing place to spend a few days. We had a room with an ocean view and 30 steps from the warm carribean sea. Hotel staff very friendly and helpful, restaurant has a varied menu and quality of food is good. The Old Bahama Bay Resort is at the far west end of Grand Bahama so if flying into Freeport purchase a few groceries before making the 40 minute drive. Also, be aware of the no-see-um bugs that are prevalent in July and August, as the names suggests you can't see them but they bite and leave you with an itch similar to a mosquito.
Stayed 11 nights in Aug 2017
Verified

2/10 Terrible

Keith

Disliked: Staff & service, property conditions & facilities, room comfort

Staff nowhere to be found

when we checked into our room we noticed a bad mildew smell and there was only one coffe cup . The room wasn't very clean either.when we went to check out the staff wasn't there in the office. When we asked the staff in the restaurant next door they told us " well the might show up in a half hour or maybe in an hour or two. Because we had to leave early to beat the storms as we were crossing the Gulf Stream we had to leave the keys with the restaurant staff. When we got home we were charged an extra $72.00 on our bill. After many tries we still haven't gotten an answer as to why. We are now in the process of disputing the extra charge with our credit card company. Needless to say, overall not happy with our stay.
Stayed 1 night in Jun 2017
Verified

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Bahamas

What a beautiful location. If you come by boat a very nice and safe marina. rooms were very nice, nice balcony to enjoy morning coffee ( supplied in the room ) Beautiful view of the pool and beach. The pool was also nice. workers were very accommadating. Bahamian show poolside very Saturday night. Pool bar, small gift shop and coffee shop, also one small restaurant and bar.
Stayed 2 nights in Jul 2017
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

The Hotel Staff Deserve a 15 out of 10!

The locals that work at OBB are absolutely awesome! From the beautiful smile of the check-in receptionist to the very helpful guys working the docks, everyone had a fantastic attitude! I felt very welcome; like some old friends were trying to help me. This included my cleaning staff, the bar tender by the pool, and the wait staff at the restaurant. I don't usually do reviews, but these outstanding employees deserve this review! That includes you Carl who I ran into on his evening off. He took time to introduce me to his family, etc., and offered me a drink. Thanks Carl! This review of the staff takes on more meaning if you understand that many of the staff's homes were destroyed in the recent hurricane! Talk about resilient and inspiring people! To management: Please share my kudos with your staff. You are very fortunate to have them and because of them, I will be back instead of going to Bimini. The facility endured a powerful hurricane this past year and is still repairing various areas. Although understandable, the deferred maintenance is my reason for a 3/5 rating for Facilities and a 4/5 overall rating. Once repaired, my rating would be 5/5. That and the "no-see-ums" (bugs that bite around dust and dawn) are my only complaints. To their credit, OBB was spraying some kind of pesticide around dusk. My advise: bring some good bud spray, your favorite fishing gear, and prepare to have a great time!!
Stayed 4 nights in Jun 2017
Verified

8/10 Good

Linda

Liked: Staff & service
Nice place to get away from it all, including wifi, but many activities available if you choose or just to chill. Couldn't beat their hospitality at this resort.
Verified

8/10 Good

James J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise on the west end

Very fine. Loved this place. We had rental car, which I would recommend if you want to get back and forth from Freeport.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice private peaceful resort.

Nice place but state of the art gym is flat out wrong. Old equipment that has rarely seen maintenance it would seem. No tools to adjust the available bikes and they too seem like they see little maintenance. Tub didn't work. Don't get me wrong. Very nice place but seems they could use a maintenance person. Taking care of these type of things would make this the place you should not miss.
Verified

6/10 Okay

Steven

Liked: Room comfort

Away from it all

We were unfortunate with our stay in a number of important respects. The hotel was a long way from anywhere. \\\\\\\\\there was a power cut in two of the 3 days we were there. Even when we had eklectricty we did not have TV one day and wifi was intermittent to say the least.. The manager was understanding and gave us a substantial credit agauinst the cost of our stay. She triued her best toi make us happy. You definitely need a car if you are staying there - unless you have a boat since there was a very nice marina.
Verified

4/10 Poor

Anja

Disliked: Cleanliness

Abgelegenes Hotel mit vielen Problemen

Das Hotel bzw. die Zimmer an sich waren schön. Jedoch gab es immer irgendwelche Probleme. Die Zimmerkarte ging 8 mal nicht. Anscheinend durfte sie weder mit dem Handy noch mit der Kreditkarte zusammen sein, wurde alles eingehalten ging dennoch nicht. An einem Abend als wir vom Ausflug zurück kamen, ging die Karte wieder nicht, bis jemand kam um uns die Tür zu öffnen verging eine geschlagene Stunde. Einmal auf der Toilette gewesen und diese war verstopft. Was auch nicht klar war, West End ist voll mit Sun Flys. Diese stechen fast den ganzen Tag über, mal abgesehen von den Moskitos. Ich hatte ca. 300 Stiche am ganzen Körper. In der abgelegenen Apotheke war man selbst geschockt und wusste sofort das ich am West End bin, da wohl nur dort dieses enorme Problem besteht. Geduld musste man auch immer mitbringen, für eine Cola an der Strandbar warteten wir 40min...für das Essen 1h und 20min. Alles war sehr sehr teuer.
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very far away any activities in Freeport but very nice.
Verified

8/10 Good

Sharon C.

Liked: Cleanliness, staff & service, room comfort

Relaxing Getaway

W truly enjoyed our stay. It was very relaxing. The staff in every capacity were friendly and professional. The hotel is a bit far from Freeport so you have to hire a taxi to take you to see Freeport and the other Hotel and Shopping areas. (A half hour ride-but the driver was awesome). Also, where the beaches were beautiful we could not really swim. The food in the restaurant by the beach was delicious!
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Had fun. Weather was great. Would go again. Been to this country before & for the money we had a nice time.
Verified

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful rooms close to beach

We were there in low season so it was quiet and very relaxing. Staff were extremely friendly and helpful. Free use of paddle boards and kayaks was great. Beautiful location only drawback was,the seagrass which starts just several feet from the shoreline. We would return.
Verified

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradiset

Ett paradis där tiden står still värt att återkomma till igen och igen....
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing. Beautiful beach & great accomadations.
Verified

6/10 Okay

Mark

Liked: Property conditions & facilities
Disliked: Staff & service

Not bad but hard to argue its worth the money

Friendly but not especially competent service. Location is away from the rest of the island. Our sheets were not cleaned during our stay. They attempted to bill us even though we paid through hotels.com.
Verified

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So glad we found this place.

On the other side of Grand Bahama Island from the airport but well worth the drive/ride. By crossing the island you are able to get a feel for the place/people/way of life that you wouldn't by staying near the airport. They have their own marina that caters to large boats (you can fuel your boat) complete with an air landing strip and it's own customs. By staying in West End (the name of the nearby settlement) - you feel like you're really getting away and having a proper break/vacation versus staying in a large touristy hotel. I can't say enough good things about the staff at this property and the beautiful facilities. The rooms are lovely with views of the ocean/beach/lush gardens and very clean and well appointed. You wake up in the morning to birds singing and can have breakfast and lunch at the beach. The staff bend over backwards to accommodate guests (from housekeeping to the front desk and everyone in between). The staff/management at the beach restaurant/bar (Tiki Bar and Restaurant) are amazing as well as the head of the events/tours and equipment area. These folks go way above and beyond to create an environment that is relaxing and where you feel at home and taken care of/pampered. They even worked with my fiance to create a surprise custom lobster dinner on the beach for my birthday that was truly magical! They are well traveled but know the island inside and out and will make sure you know the local places to go to fully appreciate the island. Amazing place.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to water.

Great food, drinks. Service was excellent. The entire facility was very well kept and clean. All staff friendly and helpful.