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Pennyhill Park

Property class: 5 and above

Photo gallery for Pennyhill Park

A large ivy-covered building with a formal garden, including a pond and well-manicured lawns.
Creator video
Courtyard
A large building with a swimming pool and outdoor seating area.
A spa area with two lounge chairs, a bathtub, and a wooden deck surrounded by plants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$725
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
London Road, Bagshot, England, GU19 5EU
  • Place, Archaeology Centre
    ‪3 min drive‬
  • Place, Windlesham Golf Club
    ‪5 min drive‬
  • Place, Berkshire Golf Club
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Basic Room, Non Smoking

A bedroom with a bed, a chair, a table, and a window with curtains.

Basic Room, Non Smoking

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Non Smoking

A hotel room with a large bed, a headboard, a bedside table with a lamp, and two framed pictures on the wall.

Standard Double Room, Non Smoking

  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Traditional Double Room, Non Smoking

Room

Traditional Double Room, Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Double Room

Room

Comfort Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Twin Room, Non Smoking

A hotel room with two beds, a chair, a nightstand, and artwork on the walls.

Comfort Twin Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds

View all photos for Classic Double Room, Non Smoking

A bedroom with a bed, a television, a dresser, a chair, a table, and a window with a view of buildings.

Classic Double Room, Non Smoking

  • 84 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, Non Smoking

A four-poster bed with a wooden headboard, a sofa, and a decorative mirror.

Luxury Double Room, Non Smoking

  • 84 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room, Pool View

A hotel room with a sofa set, two beds, a small table, and a mirror.

Luxury Twin Room, Pool View

  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Double Room, Non Smoking, Garden View

A hotel room with two beds, a sofa, a round table, and a chair. There are two windows with curtains, a chandelier, and a mirror on the wall.

Luxury Double Room, Non Smoking, Garden View

  • Garden view
  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Romantic Double Room, Non Smoking

A four-poster bed with a canopy, a chandelier, a mirror, and a sunburst wall decoration.

Romantic Double Room, Non Smoking

  • 8 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Non Smoking

A hotel room with a large bed, a dresser, a vanity, a mirror, a chandelier, and a window with curtains.

Suite, Non Smoking

  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room, Non Smoking

Room

Signature Double Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, Garden View

A hotel room with a large bed, a chandelier, a sitting area with a chair and a table, and a view through the window.

Signature Suite, Garden View

  • Garden view
  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, Non Smoking

A room with a large bed, a television, a sofa, and a chandelier.

Signature Suite, Non Smoking

  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite, Pets allowed, Garden View

A bed with a tufted headboard, multiple pillows, and a decorative item on the left side.

Signature Suite, Pets allowed, Garden View

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Single Trundle Bed

View all photos for Signature Suite, Non Smoking, Pool View

A hotel room with a bed, a vase with flowers, and a view of another room.

Signature Suite, Non Smoking, Pool View

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Duplex, Non Smoking, Pool View

A bedroom with a large bed, a bathtub, two chairs, a table with a drink, and a view of the outdoors.

Signature Duplex, Non Smoking, Pool View

  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

About the area

Bagshot

A luxury stay in Bagshot awaits you at Pennyhill Park. You'll be 3.6 km (2.2 mi) from Camberley Theatre and 3.7 km (2.3 mi) from Windlesham Golf Club. Highlights at this hotel include 2 restaurants, 2 hot tubs and a full-service spa. .A day of pampering at The Spa can include hot stone massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, Hillfield, serves British cuisine and is open for breakfast and dinner. Hillfield Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the indoor swimming pool, outdoor swimming pool, gym and outdoor tennis court. Plus you'll find free Wi-Fi in public areas, a sauna and free use of bicycles. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Bagshot hotel include Lapland UK and Ascot Racecourse.

What's nearby

  • Archaeology Centre - 3 min drive - 2.3 km
  • Lightwater Country Park - 4 min drive - 2.4 km
  • Windlesham Golf Club - 5 min drive - 3.3 km
  • Berkshire Golf Club - 6 min drive - 4.7 km
  • Camberley Theatre - 7 min drive - 6.2 km

Getting around

  • Bagshot Station - 4 min drive
  • Farnborough (FAB) - 24 min drive

Restaurants

  • ‪King Arms - Hungry Horse - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪The Claude Du Vall - ‬5 min drive
  • ‪Caffe Amore - ‬5 min drive
  • ‪Costa Coffee - ‬5 min drive

About this property

Pennyhill Park

Pennyhill Park offers its guests a full-service spa, 2 hot tubs, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

An outdoor pool, a health club, and a sauna are also featured at the luxury Pennyhill Park. Self parking is free.

Smoking is allowed in designated areas at this 5-star Bagshot hotel.

  • 124 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Built in 1884
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Fireplace in lobby
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Bar by the pool
Pennyhill Park offers 124 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers and hairdryers.

This Bagshot hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The Spa has 21 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 30 for adults and GBP 15 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Afternoon tea
  • Private picnics

Restaurants on site

  • Hillfield
  • Hillfield Bar
  • Latymer

Things to do

  • 2 hot tubs
  • Archery
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Children's games
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Full-service spa

  • 21 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • Built in 1884
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator on request

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests with dietary restrictions or food allergies should contact this property in advance.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 4 January to 14 January:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 30.00 for adults and from GBP 15.00 for children
  • Pet fee: GBP 40 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit/debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts credit or debit cards, Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Pennyhill Park Hotel Bagshot
Pennyhill Park Hotel
Pennyhill Park Bagshot
Pennyhill Park
Pennyhill Park Hotel And The Bagshot
Pennyhill Park Hotel And The Spa Bagshot, England - Surrey
Pennyhill Park Hotel And Country
Pennyhill Park And Spa Bagshot
Pennyhill Park Hotel And Spa Hotel
Pennyhill Park Hotel And Spa Bagshot
Pennyhill Park Hotel And Spa Hotel Bagshot

Frequently asked questions

What is the cancellation policy at Pennyhill Park?

Pennyhill Park offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pennyhill Park?

As of 7 Nov 2026, prices found for a 1-night stay for 2 adults at Pennyhill Park on 30 Nov 2026 start from AU$725, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pennyhill Park?

Yep, Pennyhill Park has a free self car park.

Is there a spa on site at Pennyhill Park?

Yep, The Spa is available for guests. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pennyhill Park have a pool?

Pennyhill Park has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What luxury perks are available at Pennyhill Park?

Pennyhill Park features 2 hot tubs, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Pennyhill Park a romantic place to stay?

Couples spa treatments and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Pennyhill Park.

Is Pennyhill Park family-friendly?

You bet! With amenities such as children's meals, laundry facilities and free bike rentals, it's no surprise that Pennyhill Park is a hit with families.

Does Pennyhill Park serve breakfast?

You bet, cooked-to-order breakfast is offered on weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Pennyhill Park?

No, Pennyhill Park does not offer an airport shuttle service.

Is there a bar or restaurant at Pennyhill Park?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from January 4 until January 14.

What time are check-in & check-out at Pennyhill Park?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Pennyhill Park?

Cats and dogs are welcome at Pennyhill Park, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Pennyhill Park Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 177 out of 272 reviews
Rating 8 - Good. 54 out of 272 reviews
Rating 6 - Okay. 31 out of 272 reviews
Rating 4 - Poor. 7 out of 272 reviews
Rating 2 - Terrible. 3 out of 272 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Relies on the neighbourhood!

Well, when you pay a price beginning with a 4, you expect value for money! This was a poor standard hotel, I hear the hotel inspector graded it 2/5, I think he was generous! Concierge were great, check in easy, door to the room, handle cane off in my hand! Single glazing windows in the room, thought the birds were in my room upon entry, radiators screaming air in them, awful snowy tv picture and insulted with the old "it's the weather" excuse when reported, wonder what they say in summer! Shower was disgraceful, I had to wiggle round to find a jet stream of water strong enough to get my shampoo off! Clogged up with limescale, obviously never checked! Lovely spa, but the steam and sauna both closed for maintainance! Overall my stay was not at all impressive! Cannot see where they get the room rate from, probably relying on the fact they're in an expensive neighbourhood as its certainly not the hotel which demands such expense! Reported, including photographs, to the manager, I got ... Sorry! Next time I'm in the area I'll book elsewhere!
Verified review

6/10 Okay

Liked: Cleanliness

Underperforming Asset

For $1,000/night, there are a few things I would expect to receive, such as valet parking, fully trained staff and maybe an update to very tired room decor. Everyone was very friendly, our dinner at The Latymer was sublime, the spa facilities are quite nice, but the whole place is in dire need of a facelift and a comprehensive staff training...
Stayed 2 nights in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my entire stay and felt very welcomed Thank you to the wonderful team at Pennyhillpark especially the Hillfield staff
Stayed 2 nights in Apr 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not great.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The gift that keeps on giving

Once again this was an excellent place to come and relax. The spa is incredible, the food superb and the service is top notch. Drinks at the pool are pricey but one of life’s necessities. Stay for two nights and leave 5pm on the second day. Book spa appointments well in advance.
Poolside
The largest scallop in the world
Stayed 2 nights in Jul 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always
Stayed 3 nights in May 2021
Verified review

6/10 Okay

Liked: Cleanliness, amenities
Terrible check in experience- long queue then room not ready. Brasserie for lunch also terrible service. However the rest of our stay was good. Dinner in Brasserie much better (different staff who were great).
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel with the most amazing spa and grounds.
Stayed 2 nights in Oct 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I loved Pennyhill! And have been dying to go for almost 4 years. I booked to go back in January, of course nobody knew Covid would happen. However I was disappointed when I arrived, to find that most spa facilities including all the experience rooms were closed. I had no email prior to let me know, and nobody at check in told me when we arrived. So unfortunately overall I am disappointed which is a shame as I was so looking forward to it. If I had been told beforehand, we would have all chosen to postpone until next year when all facilities were in use
Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very enjoyable stay. Lovely time spent at the spa, room fantastic and great food at the Brasserie restaurant
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

romantic couple break

Really nice short couple break . Enjoy swimming pool and spa area . Breakfast was amazing
Stayed 1 night in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Break away

Simply superb, even with the C19 restrictions in place, the stay was lovely.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good in summertime....

We have stayed here twice- once in July, and once between Christmas and New Year. In summer it’s fab- using the space outside means it doesn’t feel crowded at all, and if the weather is good it feels like you’re abroad. In winter, it felt packed and there were numerous groups of people who felt to be honest as if they were there because they’d found a cheap deal somehow? Maybe that was just for the spa. There weren’t enough loungers, so was impossible to rest in between swim/sauna sessions and overall I really didn’t enjoy it. However the rooms are a good size and comfortable, and the bathrooms lovely. My one criticism would be that both times the room was sweltering and the windows barely open so impossible to get fresh air in there. The Mitchelin star restaurant is superb, and the service and sommelier fantastic- worth the money spent for sure.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful ground and building, the staff was really helpful.
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Very disappointing

Very Disappointing. Pool hot tub - closed. The 3 Canadian hot tubs - closed. The only other hot tub outside - well, let’s just say it was as if Club 18-30 were having a drunken party in there! Towels, dressing gowns littered the areas and the drunk ‘clubbers’ from outside just helped themselves to any gown and any flip-flops! The lady next to me in the sauna had to run out and save hers as it had her phone in it and they were just going to take it...??!! Nothing was safe. To make matters worse we went back to our room at 17:30 and they hadn’t even cleaned our room...!! The lady at reception didn’t really give a damn & wasn’t apologetic in any way. Thank goodness for the 2 concierge gents - they were superb and looked after us and made us welcome whilst we stayed in reception & waited for our room to be cleaned! I have no idea how this can even considered 5 star. It’s not exclusive, the spa area / pool was nothing better than Coral Reef in Bracknell. Seriously felt like Club 18-30 in there! Had room service, asked for some fruit too - didn’t get any, no explanation or apology. There are lots of better spa hotels in the local area, all with better service, cleaner facilities and better value. Hugely disappointing.
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Weekend Break

Visited with my husband for a weekend break. The room we had was nice and a good size, bed was also very comfy. Would recommend taking bottles of still water as you only get one small bottle in the room for 2 people plus one sparkling and not easy to get cold water from the mixer taps. Small bottles can be purchased for £5. The hairdryer was ok but the cord did not stretch easily from the distance between the low socket and the mirror height so if staying again would take my own. We enjoyed the food and drinks that we had in the bar and brasserie but there was not enough staff on in the bar at lunch and early evening so service was very slow and not great, you could see though the staff on duty were trying their best. We visited the spa Saturday afternoon and Sunday. Our experience on the Saturday was really disappointing as it was so busy we couldn't get loungers or able to use any of the spa pools. On the Sunday morning we had asked reception if it might be quieter and they were adamant it would be even busier and they wouldn't recommend it, we did give it a go however and did find it quieter than Saturday and we were able to use the spa pools and get loungers which made for a better experience. We found some areas dirty assumingly due to the sheer volume of spa users but the dirt was still there on Sunday which meant they hadn't been cleaned in between. In terms of service and experience it felt more like a 4* not a 5* hotel and is somewhat oversold by their marketing.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Very busy! Service suffered as a result. Spa facilities are the draw with this hotel. Standards have slipped simce first stayimg at the property over 10 years ago.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Rooms are amazing - even basic ones. Spa was great. There was no space in brasserie for dinner so book ahead - we did a walk in in the bar which was really nice but service was awful and so slow.
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just the best place ever!

A totally amazing experience. The staff were amazing and everyone went the extra mile to make us feel special.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

A lovely hotel, and great service. The doorman who researched cigars for my husband was particularly good. A surprisingly personal feel, given how large the hotel is.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t think is a 5 star

Great hotel but the food was not up to scratch
Golf course
Golf ⛳️
Hotel
Spar
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely beautiful! We had such an amazing time, very relaxed.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay for our anniversary. Room a little dusty but hotel very responsive rectifying this. Fab staff and quick service. Would highly recommend and would return to the hotel and spa. Spa was wonderful, best massage I’ve ever had!
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was marred by a poor quality hot buffet breakfast, that was far from hot. It was very surprising that a 5 star hotel would not offer a freshly cooked hot full English breakfast. Whilst there were 3 or 4 a la carte options on the menu these referred to omelettes and kippers etc. Added to this, the fact that there was no Maitre d present or any other person of authority in the Dining Room added to a failure on the part of the hotel. The waiting staff consisted of two or three youngsters, that looked like school leavers. For the price of the rooms, my wife and I expected a superior experience, however we left feeling that we had not received value for money.
Stayed 1 night in Sep 2019