See all properties
Save

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

3.0 star property
Family ski hotel with 2 restaurants

Photo gallery for Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Exterior
Sauna, hot tub, steam room, hot stone massages, sports massages
Gallery Family Room
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Housekeeping
The current price is AU$515
includes taxes & fees
10 July - 11 July

Explore the area

Map
Wengen, Lauterbrunnen, BE, 3823
  • Wengen-Mannlichen Cable Car
    ‪2 min walk‬
  • Staubbach Falls
  • Kleine Scheidegg
  • Bern (BRN-Belp)

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Double Room With View of the Jungfrau

Economy Double Room With View of the Jungfrau

Economy Double Room With View of the Jungfrau

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Single Room

Comfort Single Room

Comfort Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Gallery Family Room

Gallery Family Room

Gallery Family Room

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
  • Sleeps 6
  • 5 Single Beds

View all photos for Panoramic superior double room with view of the Jungfrau

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Panoramic superior double room with view of the Jungfrau

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Panoramic Double Room With View of the Jungfrau

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Panoramic Double Room With View of the Jungfrau

8.8 out of 10
Excellent
(6 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Double Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Comfort Double Room

8.6 out of 10
Excellent
(14 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Triple Room

7.2 out of 10
Good
(7 reviews)

Highlights

Heating
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Private bathroom
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room

  • Sleeps 5
  • 1 Single Sofa Bed and 4 Single Beds

View all photos for Economy Double Room Jungfrau View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Economy Double Room Jungfrau View

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Comfort Double Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Comfort Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Panorama Superior Double Room Jungfrau View

Shower, hair dryer, bathrobes, slippers

Panorama Superior Double Room Jungfrau View

  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Double Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Economy Double Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Comfort Single Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Comfort Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Triple Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Triple Room

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds

View all photos for Panoramic Double Room With Jungfrau View

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Panoramic Double Room With Jungfrau View

  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Family Room

Shower, hair dryer, bathrobes, slippers

Superior Family Room

  • Sleeps 5
  • 5 Single Beds

About the area

Lauterbrunnen

A family-friendly stay in the heart of Lauterbrunnen awaits you at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel. Within steps you'll find Mannlichen Mountain and Grindelwald - Wengen Ski Area. Highlights at this ski hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include hot stone massages and sports massages along with access to the sauna and hot tub. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, sauna and pool loungers. Plus you'll find free Wi-Fi in public areas, ski storage and ski passes. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .With a stay at this 3-property class Lauterbrunnen hotel, you'll be 39.1 km (24.3 mi) from Lake Brienz.

What's nearby

  • Wengen LWM - 1 min walk - 0.0 km
  • Mannlichen Mountain - 1 min walk - 0.0 km
  • Grindelwald - Wengen Ski Area - 1 min walk - 0.0 km
  • Wengen-Mannlichen Cable Car - 2 min walk - 0.2 km
  • Mini Golf Wengen - 3 min walk - 0.3 km

Getting around

  • Wengen Station - 1 min walk
  • Bern (BRN-Belp) - 109 min drive

Restaurants

  • ‪Horner Pub - ‬71 min drive
  • ‪Restaurant Weidstübli - ‬73 min drive
  • ‪BASE Cafe - ‬72 min drive
  • ‪Flavours - ‬71 min drive
  • ‪Berghaus Männlichen - ‬39 min drive

About this property

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel

Family ski hotel with 2 restaurants
After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. When the sun goes down, sip après-ski drinks in the hotel's bar.

There are 2 restaurants on site, along with a nearby corner/local shop. Public spaces have free WiFi. This ski hotel also offers an indoor pool, a sauna and a fitness centre.

This 3-star Lauterbrunnen hotel is smoke free.

  • 120 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Conference rooms
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel offers 120 accommodations with a safe and complimentary bathrobes. Flat-screen televisions come with satellite channels. Bathrooms include a shower, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Languages

English, French, German, Italian

Similar properties

Exterior

Hotel Regina Wengen

  • Breakfast included
  • Spa
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 200 reviews
The price is AU$470
includes taxes & fees
31 July - 1 Aug
Hotel Regina Wengen

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 2 restaurants
  • A bar/lounge

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Ice skating
  • Indoor pool
  • Library
  • Mini golf
  • Playground
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground

Conveniences

  • ATM
  • Grocery/convenience store
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: CHF 40
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: CHF 40

Special check-in instructions

The front desk is open daily from 7:30 AM - 10 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Wengen is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25 per pet, per night
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 5.30 per person, per night for adults; CHF 2.20 per night for guests aged 6-16 years old. This tax does not apply to children under 6 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per night
  • Early check-in fee: CHF 40 (subject to availability)
  • Late check-out fee: CHF 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and TWINT
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts major credit cards, Visa, Mastercard, Discover, Diners Club, Union Pay, Eurocard, debit cards, cash, mobile payments, Google Pay and Apple Pay. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Lauberhorn
Hotel Victoria Lauberhorn
Hotel Victoria Lauberhorn Wengen
Victoria Lauberhorn
Victoria Lauberhorn Hotel
Victoria Lauberhorn Wengen
Hotel Victoria-Lauberhorn Wengen
Victoria-Lauberhorn Wengen
Hotel Victoria-Lauberhorn Lauterbrunnen
Victoria-Lauberhorn Lauterbrunnen
Arenas Resort Victoria-Lauberhorn Wengen
Arenas Victoria-Lauberhorn Wengen
Arenas Victoria-Lauberhorn
Hotel Arenas Resort Victoria-Lauberhorn Wengen
Wengen Arenas Resort Victoria-Lauberhorn Hotel
Hotel Arenas Resort Victoria-Lauberhorn
Hotel Victoria Lauberhorn
Victoria Lauberhorn Wengen
Arenas Resort Victoria Lauberhorn
Hotel Victoria Lauberhorn Wengen a Faern Collection Hotel
Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel Hotel

Frequently asked questions

What is the cancellation policy at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

As of 6 July 2025, prices found for a 1-night stay for 2 adults at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel on 10 July 2025 start from AU$494.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

Yep, there is an onsite spa at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy services like hot stone massages.

Does Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel have a pool?

Yep, and guests love it! Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel features a full-service spa, an indoor pool and 2 restaurants.

Is Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel family-friendly?

You bet! With amenities such as a playground, an arcade and on-site mini golf, it's no surprise that Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel is a hit with families.

Is there a free airport shuttle available at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

No, Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

Furry friends are welcome at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel, with food and water bowls on offer.

Is there a golf course on site at Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel?

There isn't one on site, but Mini Golf Wengen is a short 2-minute walk away.

Hotel Victoria Lauberhorn Wengen, a Faern Collection Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 648 reviews
Rating 8 - Good. 194 out of 648 reviews
Rating 6 - Okay. 47 out of 648 reviews
Rating 4 - Poor. 16 out of 648 reviews
Rating 2 - Terrible. 14 out of 648 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Wengen. Hot Steam Room and Sauna.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Recent Stay

The Hotel is undergoing some renovations and parts of it are very tired. It is a good, clean, no frills 3 star. It was particularly disappointing that quite a few pieces of the gym equipment were broken, especially as a non-skier I wanted to use all of the gym kit and this was not possible
Stayed 3 nights in Mar 2025

2/10 Terrible

Madison

Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Christina, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities
The best part about this property is its location a few steps from thr train station. You can't hear the train, dont worry. They are pretty quiet. Directly behind the hotel is the main street. The hotel is no frills, and serves its purpose as a hub for snow sports. There is no conditioner in the bathroom. The staff left a coffee cup and used spoon in our room for 2 days. The floors in the spa area are very slippery. I almost fell twice, once down the stairs to the jacuzzi area. The staff are friendly and helpful. I would stay here again strictly due to it's location. The rest of the town is uphill. You will need dinner reservations anywhere in this town or you're out of luck.
Stayed 3 nights in Dec 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel brought the culture and feel of this little village into a single location. It was easy to walk anywhere we wanted to go and the staff was exceptionally polite and helpful.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Immediately off the train platform, which is nice in winter. Would stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our room and the wellness areas. We used them both nights. Breakfast was fantastic.
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Abdullah

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

renee, medicine hat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 1 night in Oct 2024

6/10 Okay

Valerie

Stayed 2 nights in Oct 2024

10/10 Excellent

Wai Lok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel and view. Not much choice for food after dark. There is also some construction.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan

Stayed 1 night in Oct 2024

10/10 Excellent

Bryce

Travelled with partner
The room we had was small, but nice and adequate for our needs. The breakfast buffet was good. We were hoping to use the spa but it closed early enough that we weren’t able to use it by the time we got back to the hotel after dinner.
Stayed 1 night in Sep 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was nervous when we walked off the train to see the front of the hotel covered in scaffolding and repairs but we got a beautiful view of the mountain and town. The shower temperature would constantly change, luckily never too hot or too cold but it was strange. Large flat decorative pillows were the only pillow option. The man who checked us in and out was extremely nice, welcoming and friendly. The rest of the staff at front desk were reserved. Restaurant is pretty good.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mountaintop oasis

Soo grateful for their service!!! Note to guests to read the email that you need to check in ahead of time and that they have specific hours for check-in because the town closes down around 10 PM. The most important fact is that we were late getting into the hotel past the check in time. There were several mountain passes that were closed, and the three hour trip turned into a five hour trip. Which was through the mountains in clouds in the pouring rain. We forgot to call ahead and check in early and make sure they knew we were arriving past the check in time, so were very nervous that we would not be able to check in. We had to take one of the last trains up the mountain past midnight and the town was so dark we had to use a iPhone light to find the hotel. No, that said it was our fault, but we walked in and the doors opened and they had a key ready for us, which was the best feeling ever. The hotel is currently undergoing renovations, which are well needed however the breakfast was outstanding and had a beautiful view. It had a pool and outdoor hot tub and was conveniently located steps within the train. The service is great. They helped us find good hikes to do and we just walked to the cable car from there to get further up to other mountainside villages and to Jungfraujoch which was a bit costly, but was worth every penny.
Stayed 1 night in Sep 2024

8/10 Good

Chetan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is located right in front of the train station which is quite convenient. Break fast is good. Staff service is not of a great quality. We reached early and kept the luggage in the store room as room was not ready. That is understood. However, staff at the reception could have given us the City voucher( knowing we were already there to check in )which can be used to get discount while visiting Trummelbach falls. Hotel doesn't provide Kettle for boiling/hot water in the room which is a major drawback. We are used to drink tea. Hot water from the coffee machine smells coffee taste and didn't good for tea. We were told to get boiling water from the hotel restaurant. However, restaurant staff provided boiling water once and while asking for the second time, restaurant staffs tone was not good and told us that this was the last time he is providing boiling water and will charge for any boiling water need. Lady in the breakfast room seems to be rude. We feel that hotel doesn't care for the customers.
Stayed 3 nights in Oct 2024

6/10 Okay

Zuhaib

Travelled with group
Liked: Amenities, property conditions & facilities
Hotel was decent, views from hotel were very nice, breakfast was nice and the SPA was excellent. The area was really really quiet and there’s not much to do. 20-30 train away from Lauterbrunnen. People there aren’t very friendly. Experienced racism there as a brown man (not in hotel, in and around the area)
Stayed 1 night in Oct 2024

8/10 Good

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a really convenient location in the heart of Wengen, had an excellent buffet breakfast, and the spa/pool are absolutely wonderful. There was a bit of noise owing to the proximity to the train station and some of the construction taking place, but nothing outrageous. Would absolutely go back.
Stayed 2 nights in Oct 2024

10/10 Excellent

MATT

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The building is a bit dated, but the staff was wonderful and having access to the spa and a morning breakfast buffet was an amazing plus!
Stayed 3 nights in Aug 2024

8/10 Good

Clifford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Randall

Unable to get there no knowledge of need for train transport
Stayed 1 night in Sep 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The hotel was having some refurbishment but that didn't detract from our experience. The spa was very good with sauna and steam room and a large swimming pool.
Stayed 10 nights in Sep 2024