4/10 Poor
Trista
Travelled with family
28 Feb 2024
Liked: Cleanliness
The room that was booked (2 bed wheelchair accessible)was NOT wheelchair accessible like the listing described. We couldnt get the wheelchair through the bathroom door. Went to the front desk as my grandpa (wheelchair bound) needed to use the bathroom and they opened up another room for him to just use the bathroom. They offered him a single bed wheelchair accessible room and said we could put a cot in the bathroom for a second bed! That is not a viable option or substitution. We asked if we could just get a refund (since the room wasnt wheelchair accessible as described) to find another hotel and the clerk offered to keep us in original room but would give access to the other rooms bathroom instead. Ridiculous!
Trista
Stayed 2 nights in Feb 2024