2/10 Terrible
Kim
10 Aug 2025
Zero Communication- couldn't enter the property
They do not pick up the phone.
They do not respond to any communication.
I am pretty convinced there are no humans working for Found by Embassy (formerly Sonder by Marriott)
I don’t know what kind of hotel has no check in clerk, mandates the presentation of the credit card used for booking (which on a business trip may be not possible), tells you via the booking app that if you need assistance you must wait until they send check-in instructions, never sends the check in instructions, and when you try any number of means to communicate, they Simply Do Not Answer the Phone and Do Not Even Respond to the Booking Agent!
Just don’t bother with this property if you are a business traveler.
Just book at a regular hotel.
We did not use the booking and are still trying to hear back about a refund.
Kim
Stayed 3 nights in Aug 2025




























