4/10 Poor
Andrea A.
2 Nov 2025
Liked: Cleanliness
I really wanted to leave a positive review as I always strive to for hosts. However this stay was riddled with issues and the host was not empathic, refusing us even a partial refund. Firstly, it should be known the key for the property is not located at the property itself. The lock box was at the nearby Potbelly’s sandwich shop. Never had experienced that before at the 20 properties we have stayed at, but we were willing to roll with it. Upon being able to enter the home, we found the bathroom door was locked. We contacted the host and she was very responsive in getting a locksmith. However when we expressed our frustration of having to wait an hour for the locksmith and how it impacted our plans, her response was basically “well these things happen and it’s out of our control.” Then to top it off, we learned that guest parking was 30 a day at the complex. My sister and I each had a vehicle so parking ended up being 120 additional to the funds we already spent for the VRBO. I totally understand that things happen and always try to give grace—I know hosts have to deal with a lot and never want to be a “Karen.” However, it was disappointing to feel no empathy or compassion for how our experience was. As a gesture of care or good will, a partial refund would have been appreciated (wasn’t even asking for a full refund at any point). It’s a shame because the property is very cute and well maintained. I wish our stay here would have been more restful.
Andrea A.
Stayed 2 nights in Oct 2025