- Check-in time starts at 4 PM
- Minimum check-in age is: 18
- Check-in time ends at 5:30 AM
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The property offers Tan Son Nhat International Airport shuttle transportation for a surcharge. The address for shuttle pick-up and drop-off is 217 Nguyen Van Thu Street, Hai Ha Building, District 1, Ho Chinh Minh City. Guests must contact the property in advance to arrange transportation.
InterContinental Grand Ho Tram offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
All guests are required by law to present a hard-copy original ID of one of the following: Vietnamese ID, passport or Vietnamese Temporary Residence Card. A valid visa is required during check-in for travelers who are not citizens of Vietnam, in accordance with Vietnamese law. This property does not allow guests to bring outside food and beverages into the Resort or order food from delivery services, including durian, seafood, and other beverages.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Staff at the property wear personal protective equipment and guests are provided with hand sanitizer. Contactless check-out is available.
- Service animals not allowed
- Number of children who can stay for free – 2
- Debit cards not accepted
- Staffed front desk
- Security system
- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Protective clothing is available for guests
- Masks are available for guests
- Guests are provided with free hand sanitiser
- Social distancing measures are not in place
- Property confirms they are implementing enhanced cleaning measures
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
Guests will be asked to pay the following charges at the property:
- Deposit: VND 2000000 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: VND 478170 for adults and VND 265650 for children (approximately)
- Rollaway bed fee: VND 796950.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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