See all properties
Save

Crowne Plaza Vinh Yen City Centre by IHG

5.0 star property
Suburban hotel with full-service spa and 24-hour health club

Photo gallery for Crowne Plaza Vinh Yen City Centre by IHG

Business centre
Breakfast, lunch and dinner served
City view
Premium Room, 2 Single Beds (Residence) | City view
Point of interest

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$120
includes taxes & fees
17 Jan - 18 Jan 2026

Explore the area

View map
NO. 396 ME LINH STREET, LIEN BAO WARD AND KHAI QUANG WARD VINH, Vinh Yen, Phu Tho, 00000
  • Place, Quảng trường Hồ chí minh
    ‪8 min walk‬
  • Place, Vac Lake
    ‪16 min walk‬
  • Place, Beta Cineplex Vinh Yen
    ‪6 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Residence)

1 bedroom, premium bedding, free minibar items, in-room safe

Premium Room, 1 King Bed (Residence)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View (Residence)

1 bedroom, premium bedding, free minibar items, in-room safe

Premium Room, 1 King Bed, Mountain View (Residence)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
  • 50 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Club lounge access

Club Room, 1 King Bed, Club lounge access

Club Room, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
  • 69 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Club lounge access (Vinh Yen View)

Club Suite, 1 King Bed, Club lounge access (Vinh Yen View)

Club Suite, 1 King Bed, Club lounge access (Vinh Yen View)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Minibar (some free items)
Smart TV
  • 69 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Sofa bed - king
  • 66 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club lounge access (Residence)

1 bedroom, premium bedding, free minibar items, in-room safe

Suite, 1 King Bed, Club lounge access (Residence)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Minibar (some free items)
Smart TV
Pillow menu
  • 69 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Mountain View (Residence)

1 bedroom, premium bedding, free minibar items, in-room safe

Suite, 1 King Bed, Mountain View (Residence)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
  • 66 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds (Residence)

1 bedroom, premium bedding, free minibar items, in-room safe

Premium Room, 2 Single Beds (Residence)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
  • 56 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds, Balcony (Residence)

1 bedroom, premium bedding, free minibar items, in-room safe

Premium Room, 2 Single Beds, Balcony (Residence)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
  • 56 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds, Club lounge access

Premium Room, 2 Single Beds, Club lounge access

Premium Room, 2 Single Beds, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 73 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, free minibar items, in-room safe

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Residence)

1 bedroom, premium bedding, free minibar items, in-room safe

Premium Room, 1 King Bed, Balcony (Residence)

Highlights

Balcony
Separate dining area
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, free minibar items, in-room safe

Premium Room

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
  • 56 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

Club Suite, 1 King Bed, Club lounge access

Highlights

Air conditioning
Connecting rooms available
Minibar (some free items)
Smart TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

About the area

Vinh Yen

A luxury stay in the heart of Vinh Yen awaits you at Crowne Plaza Vinh Yen City Centre by IHG. You'll be 14 km (8.7 mi) from Tam Dao National Park and 22.1 km (13.7 mi) from Thiền viện Trúc lâm Tây Thiên. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include hot stone massages, Thai massages, body scrubs and facials along with access to the sauna. The restaurant, HOP Kitchen, is open for breakfast, lunch and dinner. HOP Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym, sauna and pool loungers as well as access to yoga classes. 9688 square feet (900 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 5-property class Vinh Yen hotel include Vac Lake and Quảng trường Hồ chí minh.

What's nearby

  • Quảng trường Hồ chí minh - 8 min walk - 0.7 km
  • Vac Lake - 16 min walk - 1.4 km
  • Beta Cineplex Vinh Yen - 6 min drive - 3.0 km
  • Vinh Phuc Provincial Museum - 6 min drive - 3.0 km
  • Hoan Kiem Lake - 60 min drive - 56.4 km

Getting around

  • Ga Vinh Yen Station - 7 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 44 min drive

Restaurants

  • ‪Cafe Karaoke Gốc Vừng - ‬3 min drive
  • ‪Dậu Cà Phê - ‬11 min walk
  • ‪Kmart 한국식당 - ‬2 min drive
  • ‪Trạm dừng nghỉ Ất Thảo Reststop - ‬10 min drive
  • ‪Sola Tea And Pastry Lab - ‬3 min walk

About this property

Crowne Plaza Vinh Yen City Centre by IHG

Suburban hotel with full-service spa and 24-hour health club
Crowne Plaza Vinh Yen City Centre by IHG offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 9688 square feet (900 square metres) and includes a conference centre. A sauna, multilingual staff, and tour/ticket assistance are also featured at the luxury Crowne Plaza Vinh Yen City Centre by IHG. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Vinh Yen hotel.

  • 1 building
  • 170 guestrooms or units
  • 23 levels
  • 9688 sq ft of conference space
  • 900 sq. m of conference space
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Locker space
  • Bar or lounge
  • Dining venue
Crowne Plaza Vinh Yen City Centre by IHG offers 170 air-conditioned accommodations with minibars (stocked with some free items) and minibars. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Vinh Yen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 9 treatment rooms. Services include hot stone massages, Thai massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Bar (on property)
FTE Ba Dinh Hotel
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.5 out of 5, Wonderful, 46 reviews
The price is AU$140
includes taxes & fees
30 Dec - 31 Dec
FTE Ba Dinh Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 20 for adults and USD 10 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • HOP Bar
  • HOP Kitchen

Things to do

  • 24-hour health club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (9,688 square foot of space)
  • Coworking space

Outdoors

  • In a provincial park
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2022
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Crowne Plaza Vinh Yen City Centre by IHG

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 for adults and from USD 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Crowne Plaza Vinh YEN City Centre
Crowne Plaza Vinh Yen City Centre by IHG Hotel
Crowne Plaza Vinh Yen City Centre an IHG Hotel
Crowne Plaza Vinh Yen City Centre by IHG Vinh Yen
Crowne Plaza Vinh Yen City Centre by IHG Hotel Vinh Yen

Frequently asked questions

What is the cancellation policy at Crowne Plaza Vinh Yen City Centre by IHG?

Crowne Plaza Vinh Yen City Centre by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Vinh Yen City Centre by IHG?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Vinh Yen City Centre by IHG on 17 Jan 2026 start from AU$120.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Vinh Yen City Centre by IHG?

Yep, Crowne Plaza Vinh Yen City Centre by IHG has a free self car park.

Is there a spa on site at Crowne Plaza Vinh Yen City Centre by IHG?

Yep, there is an onsite spa at Crowne Plaza Vinh Yen City Centre by IHG. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Thai massages.

Does Crowne Plaza Vinh Yen City Centre by IHG have a pool?

Crowne Plaza Vinh Yen City Centre by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Crowne Plaza Vinh Yen City Centre by IHG?

Crowne Plaza Vinh Yen City Centre by IHG features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Crowne Plaza Vinh Yen City Centre by IHG a romantic place to stay?

A hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Vinh Yen City Centre by IHG.

Does Crowne Plaza Vinh Yen City Centre by IHG serve breakfast?

Yep, buffet breakfast is served on weekdays between 6:30 AM and 10:00 AM and weekends between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Crowne Plaza Vinh Yen City Centre by IHG?

No, Crowne Plaza Vinh Yen City Centre by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Vinh Yen City Centre by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Crowne Plaza Vinh Yen City Centre by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Vinh Yen City Centre by IHG?

No, pets and service animals are not allowed.

Crowne Plaza Vinh Yen City Centre by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 72 reviews
Rating 8 - Good. 7 out of 72 reviews
Rating 6 - Okay. 3 out of 72 reviews
Rating 4 - Poor. 1 out of 72 reviews
Rating 2 - Terrible. 0 out of 72 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alessandro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in every way.
Stayed 2 nights in Sep 2025

8/10 Good

Yogesh

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

TLGI

Travelled with family
Liked: Cleanliness, amenities
The hotel is clean! Staff are nice, helpfull!
Stayed 3 nights in Jun 2025

10/10 Excellent

Beberly

Travelled with family
Quiet, polite staffs and service.
Stayed 5 nights in Nov 2024

10/10 Excellent

Prarthana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 4 nights in Aug 2024

10/10 Excellent

Namwoo, Bellevue

Stayed 3 nights in Apr 2024

10/10 Excellent

JAIYOUNG

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best staffs but worst meal.

All the female staffs are much kind & friendly. It's appreciate. But the breakfast was terrible. Not good quality and no choice to enjoy. It's due to not many guest stay in the hotel. Just consider to dave cost for meal then happen this teribble meal status. The hotel need to consider how to have many guest in stable and need to level to the meal service.
Stayed 1 night in Jan 2024

10/10 Excellent

Man Yee

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and comfortable room. Staff are very helpful and friendly. Highly recommended.
Stayed 8 nights in Dec 2023

6/10 Okay

Bhawna

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Our time at Crowne Plaza had some good moments and a few bumps along the way. Booking through Expedia caused confusion about airport pick-up, especially important for families like ours with a little one. When we arrived, our room had a broken air conditioner, and even though there was a control in the room, it didn't work. We ended up using fans for the night, which wasn't great. The next morning, though, breakfast was fantastic and made up for the rough night. We had to bring up the air conditioning issue ourselves, and the hotel manager was helpful. They offered us a massage and a ride to the airport to make up for the inconvenience. Despite a broken mini-bar, the staff was friendly and arranged taxis for us. Overall, the hotel has potential, especially with its friendly staff and good food. But better communication about services and fixing room issues without guests having to ask would make it a much better experience. Thanks
Stayed 3 nights in Dec 2023

10/10 Excellent

Preetam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this in error thinking it was in Hanoi. But Hanoi is about hour taxi ride from there. Luckily, the hotel was brilliant and we visited the most beautiful Monastery high in mountains, beautiful lake and the stunning village where the clouds touch the buildings as it’s so high up , tam dao. These turned out to be our fav places !’ The hotel , staff, food, service is immaculate! Also have lovely outdoor pool and jacuzzi’. We found out it’s mainly a business hotel but we loved every min of our safe! Stunning hotel !
Stayed 2 nights in Sep 2023

10/10 Excellent

Thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's Service and then there's Hospitality. Crown Plaza hit all marks. The hotel decor is modern with beautiful clean lines. I came to play as much golf in 4 days. My, helped with my golf and transportation. The bellmen were always on time to get my golf bag. Restaurant staffs were always attentive. Breakfast spread was always plentiful. Lunch and dinner menus are diverse with international flavors. My large room was beautiful. I was sick for the last part of my stay and they made ginger lemon honey tea and gave me some medication. Thuy was very attentive and concerned about my well-being. Having said all that, the hospitality part means a lot to me so I'm going to mention everyone's name that made my trip memorable. Restaurant staffs: Ms.Linh, Mr.Khanh, Ms.Yen, Mr.Minh, Mr.Duan, Ms.Huyen, Ms.The, Ms.Thao, Ms.Uyen and Ms. Thuy. Front Desk: My, Lam, Tung, Hai, Son, Quynh, Duong, Minh Anh, Quoc Anh. Thank you to all ❤️
Stayed 2 nights in Sep 2023

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff are amazing, the food is great, they have lots of different options for breakfast which was fabulous. We had club access which I would highly recommend. Again, the staff can't do enough for you, they made our stay amazing, I would highly recommend this hotel above all others, thank you crown plaza for making our stay so wonderful.
Stayed 7 nights in Jul 2023

10/10 Excellent

Paul John

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Yoke Kieng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful new 5 Star hotel

Hotel very new, opened in November 2022 and very clean. The bed was very comfortable but the pillows were too soft. However, the breakfast buffet was the same everyday with one or two variations. The duty manager, Mr Minh Ahn greeted us on arrival and showed us where the gym and spa was located. He also helped arranged our transportation locally and to Sapa. Very good service and care taken during our stay.
Drink at Club lounge
Club lounge on 22nd floor
Stayed 5 nights in Feb 2023

10/10 Excellent

Fu Hsin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Fu Hsin

Stayed 1 night in Aug 2025

10/10 Excellent

Fu Hsin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chung-Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

SZUYIN

Stayed 2 nights in Jul 2025

10/10 Excellent

Johnson

Stayed 2 nights in Jul 2025

4/10 Poor

SEWOOK

Stayed 7 nights in Apr 2025

10/10 Excellent

Chung Yi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

taeyoung

Stayed 6 nights in Mar 2025

10/10 Excellent

taeyoung

Stayed 5 nights in Mar 2025