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Mansión Alcázar Boutique Hotel

4.0 star property
Historic hotel with full-service spa and free breakfast

Photo gallery for Mansión Alcázar Boutique Hotel

Courtyard
Creator video
Garden
Exclusive Suite, Multiple Beds, Kitchen, Executive Level
Garden

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is AU$205
31 Oct - 1 Nov

Explore the area

View map
Calle Bolivar 12-55 Y Tarqui, Cuenca, Azuay, 010104
  • Place, New Cathedral of Cuenca
    ‪3 min walk‬
  • Place, Calderon Park
    ‪3 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪12 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

Standard Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Separate bedroom
Premium bedding
Private bathroom
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Individually decorated
Heating
Full-sized fridge/freezer
LED TV
Premium bedding
Separate bedroom
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Exclusive Suite, 1 King Bed with Sofa bed, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

Traditional Suite, 1 King Bed

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Individually decorated
Heating
Free cots/infant beds
Full-sized fridge/freezer
LED TV
Separate bedroom
Premium bedding
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Exclusive Suite, Multiple Beds, Kitchen, Executive Level

Highlights

Separate dining area
Separate sitting area
Individually decorated
Heating
Kitchen
Full-sized fridge/freezer
LED TV
Separate bedroom
  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

About the area

Cuenca

Mansión Alcázar Boutique Hotel places you in the centre of Cuenca, steps from San Cenaculo Church and within a short 5-minute stroll of Church of Santo Domingo. Highlights at this boutique hotel include a full-service spa, a restaurant and free cooked-to-order breakfast. .A pampering day can include hot stone massages and Swedish massages along with body scrubs, facials and aromatherapy. The restaurant, CASA ALONSO, serves local and international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. 452 square feet (42 square metres) of event facilities include 12 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 4-property class Downtown Cuenca hotel include Iglesia San Sebastián and San Sebastian Plaza.

What's nearby

  • New Cathedral of Cuenca - 3 min walk - 0.3 km
  • Calderon Park - 3 min walk - 0.3 km
  • Río Tomebamba & Calle Larga - 12 min walk - 1.0 km
  • Alejandro Serrano Aguilar Stadium - 17 min walk - 1.5 km
  • Mall del Rio - 4 min drive - 2.7 km

Getting around

  • 14n - Antonio Borrero Station - 9 min walk
  • Gaspar Sangurima Tram Station - 14 min walk
  • Cuenca (CUE-Mariscal Lamar) - 7 min drive

Restaurants

  • ‪Jodoco Belgian Brew - ‬4 min walk
  • ‪Chocolateria Dos Chorreras - ‬3 min walk
  • ‪Mangiare Bene - ‬3 min walk
  • ‪Yaw - ‬5 min walk
  • ‪Café Del Zaguán - ‬1 min walk

About this property

Mansión Alcázar Boutique Hotel

Historic hotel with full-service spa and free breakfast
Mansión Alcázar Boutique Hotel offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 12 meeting rooms are available. Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. Spa services, a library, and multilingual staff are also featured at the business-friendly Mansión Alcázar Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee.

This 4-star Cuenca hotel is smoke free.

  • 19 guestrooms or units
  • 2 levels
  • 2 buildings
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mansión Alcázar Boutique Hotel offers 19 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. 46-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Cuenca hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • CASA ALONSO

Things to do

  • Full-service spa
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business centre
  • 452 square feet of conference space
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LED TV with satellite channels

Food and drink

  • Free bottled water
  • Full-sized refrigerator/freezer
  • Limited room service

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one-way)
  • Rollaway bed fee: USD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel
Mansión Alcázar Boutique Cuenca
Mansión Alcázar Boutique
Mansion Alcazar Cuenca
Mansion Alcazar Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel
Mansión Alcázar Boutique Hotel Cuenca
Mansión Alcázar Boutique Hotel Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Mansión Alcázar Boutique Hotel?

Mansión Alcázar Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mansión Alcázar Boutique Hotel?

As of 27 Oct 2025, prices found for a 1-night stay for 2 adults at Mansión Alcázar Boutique Hotel on 31 Oct 2025 start from AU$205.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Mansión Alcázar Boutique Hotel?

Yep, there is an onsite spa at Mansión Alcázar Boutique Hotel. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

What makes Mansión Alcázar Boutique Hotel a romantic place to stay?

Garden-view dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mansión Alcázar Boutique Hotel.

Is Mansión Alcázar Boutique Hotel family-friendly?

You bet! With amenities such as children's meals, babysitting services and laundry facilities, it's no surprise that Mansión Alcázar Boutique Hotel is a hit with families.

Does Mansión Alcázar Boutique Hotel serve breakfast?

Yep, free cooked-to-order breakfast is on offer daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Mansión Alcázar Boutique Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mansión Alcázar Boutique Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mansión Alcázar Boutique Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Mansión Alcázar Boutique Hotel?

No, only service animals are allowed.

Mansión Alcázar Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 268 out of 318 reviews
Rating 8 - Good. 29 out of 318 reviews
Rating 6 - Okay. 8 out of 318 reviews
Rating 4 - Poor. 5 out of 318 reviews
Rating 2 - Terrible. 8 out of 318 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

TIMOTHY, Bangor

Liked: Cleanliness, amenities, property conditions & facilities
The best part of my stay eas the staff - they were incrredibly helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff was very accommodating. Upgraded to modern wing which was a huge upgrade. Breakfast was ok at best. Overall, very satisfied. I would return.
Stayed 3 nights in Jul 2025

10/10 Excellent

Zimanta Layla

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 4 nights in Jun 2025

10/10 Excellent

Marie Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make our stay more than perfect! The hotel and property is so pretty and well kept! Nina, the general manager and her staff took care of every little details to make our weekend gateway a dream! I will come back to Cuenca just to stay here again. Thank you again for everything!
Stayed 2 nights in Jul 2025

10/10 Excellent

Elvia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Makoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar para volver
Stayed 2 nights in Apr 2025

10/10 Excellent

Eliana M, Linden

Stayed 4 nights in Apr 2025

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay at Cuenca. Veronica, Nina and all serving staff were just exemplary
Stayed 2 nights in Apr 2025

10/10 Excellent

JAIME

Liked: Staff & service, amenities, property conditions & facilities
Very impressed by this beautiful hotel and its services. Every little detail was takenint9 account.
Stayed 1 night in Mar 2025

10/10 Excellent

Juan andres

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio, la habitación impecable
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Stayed 5 nights in Mar 2025

10/10 Excellent

DANA

Stayed 4 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
outstanding service. Lovely rooms. Delicious breakfast.
Stayed 3 nights in Jan 2025

10/10 Excellent

Rosa Maria, New York City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to spend a few days in Cuenca.
Stayed 5 nights in Feb 2025

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, comida, atención. Solo se debería ajustar el precio de transfer tomando en cuanto el valor real de taxis, de resto todo perfecto
Stayed 2 nights in Feb 2025

10/10 Excellent

Christian, Mount Kisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service, magic place. Immaculate garden and very classy restaurant.
Stayed 2 nights in Feb 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

William, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Riki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Great location and beautiful hotel.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cuenca’s charming little gem

Lovely Boutique hotel in the centre of Cuenca. Within walking distance off many lovely sightseeing spots. Service was great and staff was so friendly. We had breakfast and parking included in our stay and this was a great perk. Over the weekend they have a lovely buffet breakfast. During the week it is a la cart that is not as wow as the buffet but still very good. The coffee was nice and strong and the ambience you can’t beat. Gardens are so welcoming. The products used in the rooms as shampoo and creams are l’occitane so really high quality. Make sure to spend some time in the common areas where you can enjoy the full beauty of this old historical house.
Front view of hotel
Dining area
Inner courtyard
Stayed 4 nights in Jan 2025

10/10 Excellent

DIDIER

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing, all of them very attentive, the hotel looked very clean, vintage and comfortable.
Stayed 2 nights in Jan 2025

10/10 Excellent

Freddy

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

peder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024