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Hotel Kaiserhof Wien

4.0 star property
Hotel with a full-service spa, steps from Vienna University of Technology

Photo gallery for Hotel Kaiserhof Wien

Interior entrance
Sauna, steam room
Restaurant
Superior Room
Front of property

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Pet-friendly
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Frankenberggasse 10, Vienna, Vienna, 1040
  • Place, St. Charles Church
    ‪3 min walk‬
  • Place, Naschmarkt
    ‪5 min walk‬
  • Place, Vienna State Opera
    ‪9 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪17 min drive‬

Room options

View all photos for Kaiserhof Superior Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Superior Room

  • Sleeps 2

View all photos for Classic Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Classic Double Room

9.6 out of 10
Exceptional
(22 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Pillow-top bed
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

Classic Double or Twin Room (with extra bed)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
  • 24 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Business Room

Business Room

Business Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Pillow-top bed
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Renovated in 2016
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Kaiserhof Business Room 2 Single bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Business Room 2 Single bed

  • Sleeps 2

View all photos for Kaiserhof Classic Room 2 Single bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Classic Room 2 Single bed

  • Sleeps 2

Kaiserhof Business Room

  • Sleeps 2

Kaiserhof Classic Room

  • Sleeps 2

View all photos for Kaiserhof Classic Room with Extra Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Classic Room with Extra Bed

  • Sleeps 3

View all photos for Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Suite

  • Sleeps 2

View all photos for Kaiserhof Junior Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Kaiserhof Junior Suite

  • Sleeps 2

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About the area

Vienna

Hotel Kaiserhof Wien places you in the centre of Vienna, steps from Vienna University of Technology and within a short 5-minute stroll of St. Charles Church. Highlights at this hotel include a full-service spa, a bar/lounge and a sauna. .A day of pampering can include access to the sauna and steam room. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4-property class Wieden hotel include Naschmarkt and Vienna State Opera.

What's nearby

  • St. Charles Church - 3 min walk - 0.3 km
  • Naschmarkt - 5 min walk - 0.4 km
  • Vienna State Opera - 9 min walk - 0.8 km
  • Hofburg Imperial Palace - 11 min walk - 0.9 km
  • St. Stephen's Cathedral - 19 min walk - 1.6 km

Getting around

  • Resselgasse Station - 3 min walk
  • Quartier Belvedere (Arsenalstraße) Station - 4 min drive
  • Vienna International Airport (VIE) - 28 min drive

Restaurants

  • ‪No Panic Coffee - ‬2 min walk
  • ‪Santos Wieden | Mexican Grill & Bar - ‬4 min walk
  • ‪SHU Spicy Sichuan Food - ‬4 min walk
  • ‪Wiener Wia-z'haus - ‬3 min walk
  • ‪Ying's Kitchen - ‬3 min walk

About this property

Hotel Kaiserhof Wien

Hotel with a full-service spa, steps from Vienna University of Technology
Hotel Kaiserhof Wien offers its guests a full-service spa, a sauna, and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Spa services, a library, and multilingual staff are also featured at the business-friendly Hotel Kaiserhof Wien. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Hotel Kaiserhof Wien was completed in February 2016.

This 4-star Vienna hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1896
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Kaiserhof Wien offers 74 accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (EUR 26 per night); reservations required
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 26 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Library
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1896
  • Fireplace in lobby
  • Renovated entire property - February 2016
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 per person
  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: EUR 75
  • Self-parking fee: EUR 26 per night
  • Nearby parking fee: EUR 26 per night (984 ft away)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Premier Kaiserhof Wien Hotel Vienna
Premier Kaiserhof Wien Hotel
Premier Kaiserhof Wien Vienna
HOTEL KAISERHOF WIEN
Best Western Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Vienna
KAISERHOF WIEN Vienna
KAISERHOF WIEN
Premier Kaiserhof Wien
HOTEL KAISERHOF WIEN Hotel
HOTEL KAISERHOF WIEN Vienna
HOTEL KAISERHOF WIEN Hotel Vienna

Frequently asked questions

What is the cancellation policy at Hotel Kaiserhof Wien?

Hotel Kaiserhof Wien offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Kaiserhof Wien?

Yep, Hotel Kaiserhof Wien has a self car park for EUR 26 per night. Onsite parking is limited.

Is there a spa on site at Hotel Kaiserhof Wien?

Yep, there is an onsite spa at Hotel Kaiserhof Wien. It has a steam room and a sauna.

What makes Hotel Kaiserhof Wien a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hotel Kaiserhof Wien.

Does Hotel Kaiserhof Wien serve breakfast?

Yep, guests love the buffet breakfast here! Available daily between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hotel Kaiserhof Wien?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Kaiserhof Wien?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Kaiserhof Wien?

Furry friends are welcome at Hotel Kaiserhof Wien, with food and water bowls on offer.

Reviews

Hotel Kaiserhof Wien Reviews

9.8

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 849 out of 1002 reviews
Rating 8 - Good. 126 out of 1002 reviews
Rating 6 - Okay. 17 out of 1002 reviews
Rating 4 - Poor. 7 out of 1002 reviews
Rating 2 - Terrible. 3 out of 1002 reviews

Reviews

10/10 Excellent

Daniel, Derwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and terrific breakfast
Stayed 2 nights in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent staff. Breakfast was phenomenal! I would recommend this place in a heartbeat and would most certainly return again.
Stayed 1 night in Jul 2025

8/10 Good

Sarah

Stayed 1 night in Jul 2025

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and in walking distance to the city center. The breakfast buffet was great with different options each day. The staff was super friendly and went above and beyond to make the stay memorable. I'll definitely recommend it!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ali, San Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Lots of history. Very walkable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Dani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kaiserhof Hotel is lovely. All staff are professional and give excellent service. Attention is given to every detail. Breakfast is delicious and a wonderful way begin our day.
Stayed 3 nights in Jul 2025

10/10 Excellent

Oliver

Travelled with family
Liked: Property conditions & facilities

Excellent stay

Stayed 2 nights in Jul 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay especially the friendliness of the staff very much. Next time we visit Vienna we will definitely stay at the Hotel Kaiserhof.
Stayed 3 nights in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is well located being a short walk to major spots and near the metro. So the sights of Vienna are accessible. Staff are friendly and helpful. The rooms were clean, spacious and king beds were comfortable. I asked & re wives a great boxed breakfast one day and the normal buffet breakfast was comprehensive. I had a lovely stay at this hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

Daian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A Truly Exceptional Stay! :) We had an absolutely fantastic experience at this amazing Hotel! From the moment my mom and I arrived, everything exceeded our expectations. The atmosphere was warm and welcoming, and the staff made us feel genuinely valued as guests. A special shoutout to Anastasia, who was truly amazing—her kindness, professionalism, and attention to detail made our stay unforgettable. She went above and beyond to ensure everything was perfect, and her warmth made us feel right at home. More than that, all of them made us feel as "QUEENS" :) The room was immaculate, comfortable, and beautifully styled. Every detail, from check-in to check-out, was smooth and thoughtful. The gentlemen in the reception were also amazing! The restaurant was beautiful, and the food exceed our expectations. The best breakfast ever! The manager was also amazing and kind! Thank you to the entire team for such a memorable stay. We’ll definitely be returning—and recommending this gem to everyone we know! Thank you again for an amazing stay! Daian and Luz.
Stayed 3 nights in Jun 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience! Staff extremely helpful and friendly. We wonderful definitely stay here again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Brandon, Cedarville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was great - the staff, the room, the breakfast. A little bit of a walk to sights but not bad. Would definitely return.
Stayed 1 night in Jun 2025

10/10 Excellent

Nigel

Stayed 2 nights in Jul 2025

6/10 Okay

Jarad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Nice hotel with 2 big flaws

The hotel is beautiful. The front desk staff and bartender were friendly and quite charming. The room was quite beautiful and spacious. The failings of the hotel were 2 vital points: (1) Vienna summers are very hot and the air conditioning in the room was substandard. (2) the breakfast buffet was touted as the best in Austria. It isn’t. I’ve lived in Austria since 2014 and have had far better breakfasts at hotels. There was so much marketing propaganda about the breakfast that we were looking forward to experiencing it, but it was frankly mediocre. There are other places in the city to get a wonderful breakfast so leaving the hotel for the meal is highly recommended.
Stayed 1 night in Jul 2025

10/10 Excellent

Phanimohan Venkata, Bangalore

Stayed 4 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

aram, San Carlos

Travelled with partner, Travelled with group
Rooms and bathrooms are in need of renovation and look tired. We were not offered any VIP upgrades. Breakfast was fine. The hotel is within walking distance to the town center (about a 10–15 minute walk
Stayed 1 night in Jun 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

NEERAJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff. Good breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Theresa, Ponte Vedra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff, room and foods were fantastic! Staff were friendly and always made sure that we had everything we needed.
Stayed 7 nights in Jun 2025

10/10 Excellent

Wing Yan Kylie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly and were willing to help and go an extra mile. The rooms were also spacious and beds were soo comfortable! Location was also super convenient and walkable to all the main attractions!
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved everything about this property. Front desk staff was engaging, polite and helpful. Every area we explored was perfectly maintained and clean. The room had every necessity plus a pants press, which we used and loved. The buffet breakfast and tea bar brought me great joy. They even had a honeycomb with the jellies for your toast. Could not have been more pleased with the hotel and it was a short walk to everything.
Pants press
Tea bar
Pastries
Jellies and a honeycomb
Stayed 1 night in Jun 2025

10/10 Excellent

Eric

Stayed 1 night in May 2025