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Anantara Palais Hansen Vienna Hotel

Luxury hotel connected to a railway/underground station in Vienna with 2 restaurants

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Dates

September 2025

October 2025

Daily buffet breakfast (EUR 42.00 per person)

1 bedroom, Frette Italian sheets, premium bedding, minibar

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar
Pool
Spa
Room service
Gym

includes taxes & fees

19 Sept - 20 Sept

Explore the area

Schottenring 24, Vienna, Vienna, 1010

St. Stephen's Cathedral
‪11 min walk‬
Hofburg Imperial Palace
‪14 min walk‬
Vienna State Opera
‪20 min walk‬
Vienna (VIE-Vienna Intl.)
‪18 min drive‬

Room options

Grand Room (Premium, Extra Bed 3Adults)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

46 sq m
Sleeps 3
1 King Bed

Suite, 1 Bedroom

Exceptional

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

53 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Extra Bed 3 Adults)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

53 sq m
1 bedroom
Sleeps 3
1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Suite (1 Bedroom ExtraBed 2 adults + 1 child)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

53 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

53 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Twin Beds

Presidential Suite

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

279 sq m
1 bedroom
Sleeps 3
1 Double Bed

Suite (Anantara)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

68 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

53 sq m
2 bedrooms
Sleeps 3
1 Double Bed and 1 Twin Bed OR 3 Twin Beds

Junior Suite (French Balcony)

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

53 sq m
1 bedroom
Sleeps 2
1 King Bed OR 2 Twin Beds

Premium Room (Extra Bed 3 Adults)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

36 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Suite (Anantara ExtraBed 2 ad + 2 ch)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

68 sq m
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

33 sq m
Sleeps 2
1 King Bed

Premium Room (French Balcony)

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

36 sq m
Sleeps 2
1 King Bed

Deluxe Room (Extra Bed 2 adults + 1 child)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

32 sq m
Sleeps 3
1 King Bed

Grand Room (Premium)

Exceptional

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

45 sq m
Sleeps 2
1 King Bed

Premium Room

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

Flat-screen TV

36 sq m
Sleeps 2
1 King Bed OR 2 Twin Beds

Premium Room (Extra Bed 2 Adults + 1 Child)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

36 sq m
Sleeps 3
1 King Bed OR 2 Twin Beds

Grand Room (Premium, Extra Bed 2Ad + 1Ch)

Exceptional

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

46 sq m
Sleeps 3
1 King Bed

Suite (Premium 1 Bedroom)

Highlights

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

60 sq m
1 bedroom
Sleeps 2
1 King Bed

About the area

Vienna

Anantara Palais Hansen Vienna Hotel puts you in the heart of Vienna, connected to a railway/underground station and within a 20-minute stroll of Sigmund Freud Museum and Servitenkirche. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Spa Anantara Palais Hansen can include massages, body wraps and body scrubs along with hydrotherapy and mani/pedis. The fine-dining restaurant, Edvard, serves international cuisine and is open for dinner. Theo's Lounge & Bar is the hotel's own bar. Enjoy the indoor swimming pool, 24-hour gym and sauna as well as access to bike hire. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute walk of this 5-property class Innere Stadt hotel include Judenplatz and St. Stephen's Cathedral.

What's nearby

St. Stephen's Cathedral - 11 min walk - 0.9 km
Stephansplatz - 11 min walk - 0.9 km
Hofburg Imperial Palace - 14 min walk - 1.2 km
Vienna Christmas Market - 14 min walk - 1.2 km
Vienna State Opera - 20 min walk - 1.7 km

Getting around

Schottenring U-Bahn - 4 min walk
Vienna Franz-Josefs-Station - 19 min walk
Vienna International Airport (VIE) - 23 min drive

Restaurants

‪Theo’s Lobby Lounge & Bar - ‬1 min walk
‪Edvard - ‬1 min walk
‪NENI am Wasser - ‬9 min walk
‪SERVUS Wien - ‬5 min walk
‪Indien Village - ‬7 min walk

About this property

Anantara Palais Hansen Vienna Hotel

Luxury hotel connected to a railway/underground station in Vienna with 2 restaurants

Anantara Palais Hansen Vienna Hotel offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A sauna, spa services, and multilingual staff are also featured at the luxury Anantara Palais Hansen Vienna Hotel. Parking is available for a fee.

This 5-star Vienna hotel is smoke free.

1 building

152 guestrooms or units

5 levels

2 dining venues

2 bars or lounges

Conference rooms

Built in 1873

Childcare (surcharge)

Charging station for electric cars

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

On-site shopping

Bellhop

Lift

No smoking on site

Anantara Palais Hansen Vienna Hotel offers 152 accommodations with tablet computers and minibars. This individually decorated and furnished accommodation has separate sitting areas. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Vienna hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Spa Anantara Palais Hansen has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

The property is a member of Historic Hotels of the World.

Similar properties

2 restaurants, breakfast, lunch, dinner served; Regional cuisine

Pool
Spa
Pet-friendly
Free WiFi

includes taxes & fees

17 Sept - 18 Sept

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Secured, covered parking on site (EUR 52 per day)

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 42 per person
2 bars/lounges
2 restaurants
Coffee and tea in common areas
Couples/private dining

Restaurants on site

Der Wintergarten
Edvard
Theo's Lounge & Bar

Things to do

24-hour health club
Bicycle rentals
Full-service spa
Indoor pool
Piano
Sauna
Shopping
Steam room

Family friendly

Babysitting (surcharge)
In-room cot
Indoor pool
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Conference space
Meeting rooms

Outdoors

On a river

Full-service spa

6 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hydrotherapy
Manicures/pedicures
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)

1 building
5 floors
Art Deco architecture
At least 80% lighting from LEDs
Ballroom
Banquet hall
Built in 1873
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Living plant wall
Locally-owned and organised tours and activities
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Frette Italian sheets
Hypo-allergenic bedding
Pillow menu

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

Flat-screen TV with premium cable/satellite channels
Pay films
Tablet computer

Food and drink

24-hour room service
Champagne service
Electric kettle
Espresso maker
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Desk chair
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
Laptop-compatible safe
Phone
Recycling
Separate sitting area
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM

Late check-in subject to availability

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: EUR 50 per pet, per night
Maximum 2 (weight limit: 77 lb per pet)
Food and water bowls are available

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

An effective city/local tax rate of 2.524 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately EUR 42.00 per person
Covered self-parking fee: EUR 52 per day
Pet fee: EUR 50 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.

Property is also known as

Hansen Kempinski

Hansen Kempinski Vienna

Kempinski Hansen Vienna

Kempinski Palais Hansen Vienna

Kempinski Palais Vienna

Palais Hansen Kempinski

Palais Hansen Kempinski Hotel

Palais Hansen Kempinski Hotel Vienna

Palais Hansen Kempinski Vienna

Palais Kempinski

Palais Hansen Kempinski Vienna Hotel

Frequently asked questions

What is the cancellation policy at Anantara Palais Hansen Vienna Hotel?

Anantara Palais Hansen Vienna Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Anantara Palais Hansen Vienna Hotel?

As of 11 Sept 2025, prices found for a 1-night stay for 2 adults at Anantara Palais Hansen Vienna Hotel on 19 Sept 2025 start from AU$1,124.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Anantara Palais Hansen Vienna Hotel?

Yep, Anantara Palais Hansen Vienna Hotel has a secured covered self car park for EUR 52 per day.

Is there a spa on site at Anantara Palais Hansen Vienna Hotel?

Yep, Spa Anantara Palais Hansen is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Anantara Palais Hansen Vienna Hotel have a pool?

Anantara Palais Hansen Vienna Hotel has a pool and an indoor pool.

What luxury perks are available at Anantara Palais Hansen Vienna Hotel?

Anantara Palais Hansen Vienna Hotel features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and 24-hour room service.

What makes Anantara Palais Hansen Vienna Hotel a romantic place to stay?

Couples spa treatments and a Michelin-starred restaurant, as well as deep-soaking baths and Frette Italian sheets in the guestrooms, help set the scene for a romantic weekend at Anantara Palais Hansen Vienna Hotel.

Is Anantara Palais Hansen Vienna Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Anantara Palais Hansen Vienna Hotel is a hit with families.

Are there hot tubs in the rooms at Anantara Palais Hansen Vienna Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Anantara Palais Hansen Vienna Hotel serve breakfast?

Sure does, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Anantara Palais Hansen Vienna Hotel?

No, Anantara Palais Hansen Vienna Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Anantara Palais Hansen Vienna Hotel?

Yep, you can grab a meal at Anantara Palais Hansen Vienna Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Anantara Palais Hansen Vienna Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Anantara Palais Hansen Vienna Hotel?

Furry friends are welcome at Anantara Palais Hansen Vienna Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 35 kg per pet.

Anantara Palais Hansen Vienna Hotel Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Hayley

Travelled with partner

4 June 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel in a great location for the city and shops.

Stayed 3 nights in Feb 2025

10/10 Excellent

RUBEN - LAURA

31 May 2025

Stayed 5 nights in May 2025

10/10 Excellent

Lu

26 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in May 2025

10/10 Excellent

helen

24 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A luxury hotel in the quiet financial district yet an easy walk to all the main visitor attractions.

Stayed 3 nights in May 2025

10/10 Excellent

Melinda

Travelled with family

19 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel and staff and service were amazing ! Nothing too much trouble. Suites were beautiful. Will be back

Stayed 3 nights in May 2025

10/10 Excellent

Patricia

Travelled with partner

19 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel exceeded expectations with its impeccable service, spotless rooms, and unbeatable location.

Stayed 2 nights in May 2025

10/10 Excellent

FIKRA

16 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful!!!!!!!

Stayed 4 nights in May 2025

10/10 Excellent

MAYA

15 May 2025

❤️❤️❤️❤️Anantara!

Stayed 3 nights in May 2025

10/10 Excellent

Fabiola

Travelled with family

29 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 star hotel 🌟🌟🌟🌟🌟

Stayed 2 nights in Apr 2025

10/10 Excellent

Daniel, Popesti Leordeni

Travelled with family

22 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excelent

Stayed 3 nights in Apr 2025

10/10 Excellent

Reem

21 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

10/10 Excellent

Mohammad Saleem

9 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thank you again, Anantara!

As nembers of GHA, We always try to stay at Anantara and mostly it is a right choice!

Stayed 2 nights in Apr 2025

10/10 Excellent

Patrick

Travelled with family

4 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Antanara FAR exceeded expectations. Gorgeous building, well appointed rooms; fantastic amenities and perfect location. Incredible staff. Special thanks to Martina for problem solving at check in. Also Augustine for being a wonderful doorman. Highly recommend the morning breakfast. The variety and quality of the food was good as anywhere I have had in the world. What really stood out though was the Service. Lindsey the manager was highly attentive and friendly. The hostess Jana knew our names after the first day and greeted us with a big smile every morning. Finally our daily server Moises was a delight. Look this hotel is just great! I travel frequently and this hotel is right at the top of my list with hotel costing 3 times as much!

Stayed 4 nights in Mar 2025

10/10 Excellent

Randa

4 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a great stay, definitely will be staying there again when visiting Vienna

Stayed 3 nights in Apr 2025

6/10 Okay

Ahmad

Travelled with partner

24 Mar 2025

Disliked: Cleanliness, amenities

Too many mistakes in the bills, lack of hygiene, lack of service, bad communication with the staff, the only good team is the valet.

Stayed 5 nights in Mar 2025

10/10 Excellent

David

15 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2025

10/10 Excellent

Patrick

Travelled with partner

6 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were great, especially the concierge who helped us sort out our trains to Budapest. Only negative was check-in. We had prepaid for an expensive room only to be told when we checked in that the room was not available. The front desk tried to upsell us to a room that was $100 plus higher a day than the room we paid for. We politely refused and said we wanted the room we paid for - and magically the room became available. Our superior room supposedly had a balcony with a view, more like a false balcony with no views.

Stayed 5 nights in Feb 2025

10/10 Excellent

Valerie, London

Travelled with partner

27 Feb 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good staff and great location

Stayed 3 nights in Feb 2025

10/10 Excellent

David

5 Jan 2025

Stayed 3 nights in Jan 2025

10/10 Excellent

Richard

Travelled with partner

31 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff, modern property.

Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey Ryan

17 Dec 2024

Stayed 4 nights in Dec 2024

6/10 Okay

Yacine

14 Dec 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 3 nights in Nov 2024

10/10 Excellent

Corina

11 Dec 2024

Stayed 2 nights in Nov 2024

8/10 Good

Connor

Travelled with group

8 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at this five-star hotel was enjoyable overall, though not without a few issues. The staff were generally receptive and responsive, but the reception team could have been more proactive about informing guests of amenities like the spa and breakfast services. The spa itself was exceptional, with staff maintaining a high standard of hospitality. The ground floor atrium was beautifully decorated, and the live piano performances in the evening created an elegant atmosphere. However, breakfast service on the second morning, during peak hours, was slow, and it was difficult to place orders beyond the buffet. Additionally, one staff member managing breakfast approached me shortly before service ended with a condescending tone, which detracted from an otherwise pleasant dining experience. On a brighter note, the chef preparing made-to-order eggs was exceptionally warm and friendly. The room was comfortable and meticulously cleaned by the housekeeping team. While the high-tech shower was impressive, there were some maintenance issues, including a defective towel warmer, loose tiles, and a sloped area outside the shower that was a tripping hazard. Persistent lighting from bedside panels was slightly inconvenient, and minibar prices were excessive for a hotel of this caliber. Despite these minor setbacks, the ambiance, spa, and overall service made for a mostly enjoyable experience.

Stayed 3 nights in Dec 2024

10/10 Excellent

Andrew Lee

Travelled with family

4 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an exceptional experience at the Anantara Palais Hansen during our visit to Vienna. This hotel truly lives up to its 5-star promise, exceeding all our expectations. The property is stunning, impeccably maintained, and embodies the level of luxury that American travelers associate with high-end hotels. Our rooms were spacious, beautifully furnished, and spotlessly clean, featuring large bathrooms with hot, invigorating showers. Every detail was thoughtfully considered to ensure comfort and style. The staff were outstanding—courteous, professional, and always willing to assist with a smile. Their dedication to service made our stay all the more enjoyable. Located in the heart of the Innere Stadt, the hotel is perfectly situated within walking distance of iconic attractions like the Vienna State Opera and Hofburg Palace. This convenient location made exploring Vienna a breeze. I highly recommend the Anantara Palais Hansen to anyone seeking a luxurious and memorable stay in Vienna. We would gladly stay here again on our next visit.

Stayed 5 nights in Nov 2024

Anantara Palais Hansen Vienna Hotel

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Premium Room (Extra Bed 2 Adults + 1 Child)

Highlights

View all photos for Grand Room (Premium, Extra Bed 2Ad + 1Ch)

Grand Room (Premium, Extra Bed 2Ad + 1Ch)

Highlights

View all photos for Suite (Premium 1 Bedroom)

Suite (Premium 1 Bedroom)

Highlights

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Almanac Palais Vienna

About the area

Vienna

What's nearby

Getting around

Restaurants

About this property

Anantara Palais Hansen Vienna Hotel

Awards and affiliations

Similar properties

The Ritz-Carlton, Vienna

The Ritz-Carlton, Vienna

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site