2/10 Terrible
Joshua
Travelled with partner
29 Sept 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Warning, Stay away! Stained bedding, Black Mold in bathroom, horrible customer service, and more. Nobody at the property, and they do not pick up the phone or call back
The Bed: The first thing we noticed when arriving was the blanket on the bed was covered in various stains (see photos on google review)
Bathroom: The bathroom has a lot of black mold (see pictures on google review) and doesn't seem like it gets cleaned thoroughly or regularly. The bathroom exhaust fan doesn't work, seemingly for some time now as it smelt musty.
Service: There was no breakfast service provided even though it was advertised. In fact the first two mornings we were there we were unable to locate the staff. Our room was not cleaned regularly. Following hotel policy after 2 days we left our towels on the floor to signal they were to be changed. We came back to our room to find them still wet in a pile on the floor. We also ran out of toilet paper, not convenient. I tried calling the hotel over 5x throughout the day as we could not locate any staff on site during the posted hours.
I asked why our room had not been cleaned when we finally saw the owner our last day , and she called us liars saying it had been. When I showed her the 2 pizza boxes from the 2 previous nights as proof it had not been cleaned, she suggested I take my own trash out to the city bins.
She then shouted caio caio bye bye waiving her hands in the air and not letting us speak. Worst customer service I've ever experienced
Joshua
Stayed 4 nights in Sep 2023