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Hotel Cailler

4.0 star property
Family-friendly hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Hotel Cailler

Indoor pool, 2 outdoor pools, pool loungers
Exterior
Premium bedding, minibar, in-room safe, desk
Free daily buffet breakfast
Junior Suite (South)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Bar
  • Breakfast included
  • Pool
The current price is AU$608
includes taxes & fees
22 June - 23 June

Explore the area

Map
Gros plan 28, Charmey, FR, 1637
  • Charmey Gondola
    ‪8 min walk‬
  • Maison Cailler Swiss Chocolate Factory
    ‪6 min drive‬
  • Castle of Gruyeres
    ‪14 min drive‬
  • Bern (BRN-Belp)
    ‪66 min drive‬

Room options

View all photos for Double Room

Premium bedding, minibar, in-room safe, desk

Double Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Heating
Flat-screen TV
Blackout curtains
Premium bedding
Private bathroom
Hairdryer
Bathrobes
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room (south)

Premium bedding, minibar, in-room safe, desk

Double Room (south)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (North)

Junior Suite (North)

Junior Suite (North)

Highlights

Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (South)

Junior Suite (South)

Junior Suite (South)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Heating
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

About the area

Charmey

A family-friendly stay in Charmey awaits you at Hotel Cailler. You'll be 6.5 km (4 mi) from Maison Cailler Swiss Chocolate Factory and 11.4 km (7.1 mi) from HR Giger Museum. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, facials and mani/pedis. The restaurant, le bistro, serves local cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, Turkish bath/hammam, Hot tub and sauna. 484 square feet (45 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 8:00 AM and 10:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 4-property class Charmey hotel include Castle of Gruyeres and Château de Gruyères.

What's nearby

  • Charmey Aventures - 6 min walk - 0.6 km
  • Charmey Gondola - 8 min walk - 0.7 km
  • Maison Cailler Swiss Chocolate Factory - 6 min drive - 5.6 km
  • Castle of Gruyeres - 14 min drive - 10.7 km
  • HR Giger Museum - 14 min drive - 10.7 km

Getting around

  • Gruyeres Station - 15 min drive
  • Bern (BRN-Belp) - 67 min drive

Restaurants

  • ‪Nestlé - ‬8 min drive
  • ‪McDonald's - ‬10 min drive
  • ‪Globull - ‬16 min drive
  • ‪Hotel Restaurant Gruyérien - ‬17 min drive
  • ‪Centre de Tennis Bulle - ‬15 min drive

About this property

Hotel Cailler

Family-friendly hotel with 2 restaurants and 2 outdoor pools
Hotel Cailler offers its guests a full-service spa, 2 outdoor swimming pools, an indoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 484 square feet (45 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the family-friendly Hotel Cailler. Self parking is free.

This 4-star Charmey hotel is smoke free.

  • 63 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 484 sq ft of conference space
  • 45 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Cailler offers 63 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Charmey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Languages

English, French, German

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  • Parking included
  • Free WiFi
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The price is AU$272
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • le bistro
  • Quatre Saisons

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Mini golf
  • Playground
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 484 square feet of conference space
  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from June 15 2025 to June 20 2025 (dates subject to change):
  • Spa

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 80.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 80.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Cailler Charmey
Hotel Cailler
Hotel Cailler Charmey
Cailler Hotel Charmey
Hotel Cailler Hotel
Hotel Cailler Charmey
Hotel Cailler Hotel Charmey

Frequently asked questions

What is the cancellation policy at Hotel Cailler?

Hotel Cailler offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Cailler?

As of 21 June 2025, prices found for a 1-night stay for 2 adults at Hotel Cailler on 22 June 2025 start from AU$596.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Cailler?

Yep, Hotel Cailler has a free self car park.

Is there a spa on site at Hotel Cailler?

Yep, there is an onsite spa at Hotel Cailler. You'll enjoy heaps of services like facials and body treatments. The Spa will be unavailable from June 15 2025 to June 20 2025 (dates subject to change).

Does Hotel Cailler have a pool?

Hotel Cailler has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hotel Cailler?

Hotel Cailler features 2 outdoor pools, a full-service spa and an indoor pool.

What makes Hotel Cailler a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Cailler.

Is Hotel Cailler family-friendly?

You bet! With amenities such as a playground, an arcade and 2 outdoor pools, it's no surprise that Hotel Cailler is a hit with families.

Does Hotel Cailler serve breakfast?

You bet, complimentary buffet breakfast is served daily between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Cailler?

No, Hotel Cailler does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Cailler?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Cailler?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at Hotel Cailler?

There is a golf course next to Hotel Cailler.

Hotel Cailler Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 89 out of 149 reviews
Rating 8 - Good. 50 out of 149 reviews
Rating 6 - Okay. 5 out of 149 reviews
Rating 4 - Poor. 5 out of 149 reviews
Rating 2 - Terrible. 0 out of 149 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Changrok

Liked: Cleanliness, staff & service, amenities
beautiful and convenient place
Stayed 1 night in Mar 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room - good food and good buffet breakfast Enjoyed easy access to thermal baths Poor wifi - sometimes did not work for hours
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis Felipe

Stayed 1 night in Jul 2023

10/10 Excellent

Sacha

Stayed 1 night in Apr 2023

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 days in couple for relaxing ! We spent really good time and relaxed ... Restaurant was really excellent as well !
Stayed 1 night in Mar 2020

8/10 Good

Anita

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with convenient access to spa

The hotel is conveniently located to visit both the town of Gruyeres and the Cailler chocolate factory. The hotel is well equipped with clean, modern rooms. The best feature, though, is the underground tunnel to connect to the spa. After traveling, we enjoyed almost 3 hours in the various pools, saunas, etc. With indoor and outdoor options, there was something for everyone.
Stayed 1 night in Sep 2019

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel

Amazing hotel with very friendly staff. Breakfast buffet is the best that I’ve ever had. Great food for dinner at their restaurant too. Very clean and will love to come back.
Stayed 2 nights in Sep 2019

10/10 Excellent

DIMITRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un paradis cache

A brilliantly run hotel. Everything from the famous Spa to the less famous ris-de-veau seved by the chef is brilliant. Helpful and knowledgable staff. High spec and quality rooms.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Bryan, Utah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absoulte amazing place set in some of the most beautiful scenery in the world.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Short stay in Charmey

The overall assessment is that it is a very nice hotel. Many travelers from the US will be surprised by the high price relative to the services available at the hotel but this is more a testimony of how expensive Switzerland is rather than the lack of services available for that price range. I received a room with 2 twin beds and they were more children-size than for adults. Colleagues traveling with me who were booked in a double bed were very satisfied. The breakfast buffet is excellent, and the staff very attentive. The location is great ( but you will need a car to get around).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice week-end trip near the mountains

Great snowshoe treck up to the Vounetse and hot bath! Salad buffet of Sunday evening was very average, but breakfast Monday morning excellent (we didn't catch the famous buffet)

4/10 Poor

Patrick

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ne vaut pas le prix ni le détour

Pour un quatre étoiles accueil pas à la hauteur: problème d’explication pour les bornes de recharge électrique. Pas capable de m’aider suite à un problème technique de la borne. Très compliqué de se connecter au Wifi. Problème technique de la télévision dans la chambre avec plus d’une heure d’attente. Vu le prix, organisation pas à la hauteur !
Stayed 2 nights in Feb 2025

10/10 Excellent

Nathalia

Stayed 2 nights in Jan 2025

10/10 Excellent

Monika

Stayed 1 night in Sep 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Property conditions & facilities
Endroit magnifique où l’on peut profiter de la vue et des bains
Stayed 1 night in Jul 2024

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Uliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Elisabeth

Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2023

10/10 Excellent

Madhvie

Stayed 1 night in Oct 2023

8/10 Good

Cornelia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023