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the DOUGLAS, Autograph Collection

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for the DOUGLAS, Autograph Collection

Exterior
Suite, 1 Bedroom | Living area
2 bars/lounges, brewpub
2 bars/lounges, brewpub
Suite, 2 Bedrooms, Fireplace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$349
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
45 Smithe Street, Vancouver, BC, V6B 0R3
  • Place, BC Place Stadium
    ‪1 min walk‬
  • Place, Rogers Arena
    ‪5 min walk‬
  • Place, Science World
    ‪10 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.2 out of 10
Wonderful
(23 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Bathrobes
Rainfall showerhead
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Bathrobes
Rainfall showerhead
Hairdryer
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

View from room

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Bathrobes
Rainfall showerhead
Hairdryer
  • 35 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
LCD TV
Hypo-allergenic bedding
  • 111 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Bathrobes
Rainfall showerhead
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Room with City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Two Queen Room with City View

  • Sleeps 4

View all photos for Junior Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Junior Suite

  • Sleeps 3

View all photos for One Bedroom Suite With City View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Suite With City View

  • Sleeps 3

View all photos for One Bedroom BI-Level Suite(Apartment 108)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom BI-Level Suite(Apartment 108)

  • Sleeps 3

View all photos for King Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room

  • Sleeps 2

View all photos for King Corner Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Corner Room

  • Sleeps 3

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area

Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 172 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Fireplace

Suite, 2 Bedrooms, Fireplace

Suite, 2 Bedrooms, Fireplace

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 204 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

View from room

Suite, 1 Bedroom

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 204 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Bathrobes
Rainfall showerhead
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (High Floor)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Bathrobes
Rainfall showerhead
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for The Loft, 1 Bedroom 1 King Bi-Level Suite With Stadium View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

The Loft, 1 Bedroom 1 King Bi-Level Suite With Stadium View

  • Sleeps 3

King Room With Stadium View

  • Sleeps 2

The Den, 2 Bedroom Bi-Level Suite, High Floor, Fireplace

  • Sleeps 5

King Room-High Floor

  • Sleeps 2

Guest Room, 2 Queen, High Floor

  • Sleeps 4

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About the area

Vancouver

A luxury stay in Vancouver awaits you at the DOUGLAS, Autograph Collection. Within just a 10-minute stroll, you'll find BC Place Stadium and Rogers Arena. Highlights at this Art Deco hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Spa by JW can include massages and body scrubs along with access to the steam room. The steakhouse, The Victor, serves seafood and is open for brunch and dinner. D/6 Bar & Lounge is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub and steam room. 23067 square feet (2143 square metres) of event facilities include 13 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find a casino, free Wi-Fi in public areas and a coffee shop/cafe. Each morning full breakfast is served between 5:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Downtown Vancouver hotel include David Lam Park and Vancouver Art Gallery.

What's nearby

  • BC Place Stadium - 1 min walk - 0.2 km
  • Rogers Arena - 5 min walk - 0.4 km
  • Queen Elizabeth Theatre - 7 min walk - 0.6 km
  • Science World - 10 min walk - 0.9 km
  • Vancouver Art Gallery - 13 min walk - 1.1 km

Getting around

  • Yaletown-Roundhouse Station - 8 min walk
  • Vancouver Waterfront Station - 19 min walk
  • Vancouver International Airport (YVR) - 30 min drive

Restaurants

  • ‪Honey Salt - ‬2 min walk
  • ‪Club Orange - ‬6 min walk
  • ‪Batch On Plaza - ‬5 min walk
  • ‪Victor - ‬2 min walk
  • ‪Small Victory Bakery - ‬6 min walk

About this property

the DOUGLAS, Autograph Collection

Luxury hotel with 2 restaurants and full-service spa
The DOUGLAS, Autograph Collection offers its guests a full-service spa, Access to hot tub, and a steam room. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 13 meeting rooms. Event space at this hotel measures 23067 square feet (2143 square metres) and includes a conference centre. A casino, a 24-hour fitness centre, and spa services are also featured at the luxury the DOUGLAS, Autograph Collection. For a fee, parking is available.

This 5-star Vancouver hotel is smoke free.

  • 188 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 23067 sq ft of conference space
  • 2143 sq. m of conference space
  • Built in 2017
  • Casino
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
The DOUGLAS, Autograph Collection offers 188 accommodations with espresso makers and a safe. 55-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include bathrobes, slippers and hairdryers.

This Vancouver hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Microwaves, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Spa by JW has 6 treatment rooms, including rooms for couples. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a steam room.

The spa is open selected days. Guests under 18 years old are not allowed in the spa.

Similar properties

Couples treatment room(s), steam room, body treatments, body wraps
JW Marriott Parq Vancouver
  • Spa pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,004 reviews
The price is AU$363
includes taxes & fees
4 Jan - 5 Jan 2026
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Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (CAD 55 per day; includes in/out privileges)
  • Covered valet parking on site (CAD 65 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 5:00 AM to 11:30 AM for a fee: CAD 40 for adults and CAD 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • BC Kitchen
  • D/6 Bar & Lounge
  • Honey Salt
  • Le Doux Ciel
  • The Victor

Things to do

  • 24-hour gym
  • 600 slot machines
  • 63 gaming tables
  • Bicycle tours
  • Billiards/pool table
  • Casino (72,000 square foot of space)
  • Evening entertainment
  • Full-service spa
  • Hot tub
  • Private wine tours
  • Steam room

Family friendly

  • In-room cot
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (23,067 square foot of space)

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (79 centimetre high)
  • Lift (102 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (119 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Microwave on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 35 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 78.75 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 40 for adults and from CAD 40 for children
  • Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
  • Covered self-parking fee: CAD 55 per day (in/out privileges)
  • Valet parking fee: CAD 65 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 78.75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DOUGLAS Autograph Collection Hotel Vancouver
DOUGLAS Autograph Collection Hotel
DOUGLAS Autograph Collection Vancouver
DOUGLAS Autograph Collection
the DOUGLAS, Autograph Collection Hotel
the DOUGLAS, Autograph Collection Vancouver
the DOUGLAS, Autograph Collection Hotel Vancouver

Frequently asked questions

What is the cancellation policy at the DOUGLAS, Autograph Collection?

The DOUGLAS, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at the DOUGLAS, Autograph Collection?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at the DOUGLAS, Autograph Collection on 4 Jan 2026 start from AU$349.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at the DOUGLAS, Autograph Collection?

Yep, the DOUGLAS, Autograph Collection has a covered self car park with in/out privileges for CAD 55 per day. A self car park is also available, for a fee.

Are there any beaches close to the DOUGLAS, Autograph Collection?

The closest beach to the DOUGLAS, Autograph Collection is English Bay Beach (2.5 km).

Is there a spa on site at the DOUGLAS, Autograph Collection?

Yep, Spa by JW is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What luxury perks are available at the DOUGLAS, Autograph Collection?

The DOUGLAS, Autograph Collection features a full-service spa, 2 restaurants and 2 bars. All guestrooms come with 24-hour room service and espresso makers.

Does the DOUGLAS, Autograph Collection serve breakfast?

Sure does, full breakfast is served daily from 5:00 AM to 11:30 AM.

Is there a free airport shuttle available at the DOUGLAS, Autograph Collection?

No, the DOUGLAS, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at the DOUGLAS, Autograph Collection?

Yep, you can grab a meal at the DOUGLAS, Autograph Collection's onsite restaurant that serves seafood.

What time are check-in & check-out at the DOUGLAS, Autograph Collection?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at the DOUGLAS, Autograph Collection?

Dogs are welcome at the DOUGLAS, Autograph Collection, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 16 kg per pet.

the DOUGLAS, Autograph Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 629 out of 850 reviews
Rating 8 - Good. 123 out of 850 reviews
Rating 6 - Okay. 55 out of 850 reviews
Rating 4 - Poor. 25 out of 850 reviews
Rating 2 - Terrible. 18 out of 850 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable stay
Stayed 4 nights in Sep 2025

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed here for our wedding and it was a great experience. staff was very friendly and kindly gave us a special treat for our wedding night
Stayed 3 nights in Sep 2025

10/10 Excellent

William, Mina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience. Loved the hydrotherapy lounge!
Stayed 2 nights in Sep 2025

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this hotel & the full experience :’) staff were soooo very friendly and helpful, room & amenities were immaculate, and good downtown location!
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in every way
Stayed 2 nights in Sep 2025

8/10 Good

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bien ubicado y habitaciones cómodas y bien decoradas. Pero mal insonorizado, lo que no se perdona en un hotel de ese precio y categoría.
Stayed 2 nights in Sep 2025

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked the cozy robe and slippers in the room…nice touch
Stayed 1 night in Sep 2025

10/10 Excellent

Shana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a beautiful hotel and the staff is very friendly and attentive. We had an upgraded king room that overlooked the water feature. The Aesop bath products and robes elevate the stay. Unfortunately, on this visit, our particular room had a very noisy mechanical issue that disrupted our sleep but we would try this property again.
Stayed 3 nights in Sep 2025

8/10 Good

Cari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I mostly enjoyed my stay here. It was clean and comfortable, and in a very good location. All staff were very friendly and helpful. Some design elements were odd - why was there a window from the bedroom looking into the shower? I also hated the showerhead - it's a rainfall style head that makes it impossible to stand in the shower without getting your hair wet unless you contort your entire body. Plus, they didn't provide a shower cap, which makes it worse. The strangest thing, though, was the lack of a fridge. Instead, in what would be a perfect spot for a fridge, there was...a Yeti cooler. With instructions to add ice to it. Really strange and kind of ridiculous for a hotel of this calibre. I feel like a Yeti cooler costs roughly what a mini fridge does anyway....just get a fridge in the room!
Stayed 2 nights in Sep 2025

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Aug 2025

10/10 Excellent

David

Stayed 1 night in Aug 2025

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great room, victor is a great restaurant, although didnt receive any added benfits like a late checkout for being an expedia Gold member.
Stayed 1 night in Sep 2025

10/10 Excellent

Dev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall really good
Stayed 3 nights in Aug 2025

10/10 Excellent

Klebshiela Raven

Stayed 3 nights in Aug 2025

8/10 Good

Stathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Dayyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolutely beautiful property. The Douglas is located next to BC Place and about a 5-10 min walk to Roger’s Arena. There are many restaurants in the property and dozens within a 5 minute walk. The service was friendly and 5/5, the room was modern, quiet and very comfortable. We loved the Aesop products in the bathroom and the robes were so comfy. We will be back.
Stayed 1 night in Aug 2025

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 night during our anniversary! The facilities itself is great. Connected to the JW Marriott. Check in process was a little slow but I think it was just that night. Underground parking is good but pricey at $50 a day. We booked the breakfast option with was room service. Although it was good breakfast I would skip it for the price. Small gym but was most of what you need and it is open 24/7. We walked over to the JW Marriott and realized our gym passes also worked at their gym which is much bigger with lots more equipment. Lots of restaurant options if you prefer to dine in the building. Casinos for those who partake. Short walk to lots of restaurants and coffee options! Staff was friendly. Would stay again!
Stayed 2 nights in Aug 2025

8/10 Good

Andrew

Stayed 2 nights in Aug 2025

6/10 Okay

Joris

Stayed 4 nights in Aug 2025

6/10 Okay

Joris

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Book rather JW Marriott next doors since Autograph fully relies on its services such as dining, gym, outdoor lounge
Stayed 4 nights in Aug 2025

8/10 Good

Satnam S

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful, clean hotel with great staff. We did have an issue with our room, however. They gave us Room 754 next to the Fitness Centre on the 7th floor. In the early mornings we were awakened by the pounding sound of the treadmill. Also the loud, clunking sound of someone dropping their dumbells on the on the floor. I spoke to the people at the front desk and they said they were unable to give us any full or partial refund because we booked through Expedia. Instead, they signed us up for their Marriott rewards program and gave us 5000 bonus points. I was not happy with this response. It's a great hotel otherwise, just don't take Room 754.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, modern aesthetic & thorough, sincere staff. Definitely recommend.
Stayed 1 night in Aug 2025

4/10 Poor

Rachel

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Kaesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. Very cute area, very close to rogers and the stadium. The staff were amazing. Our room was cleaned everyday and the housekeepers went above and beyond. Would stay here again and recommend to everyone!
Stayed 3 nights in Aug 2025