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Grand Mercure Vadodara Surya Palace Hotel

4.5 star property

Photo gallery for Grand Mercure Vadodara Surya Palace Hotel

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Exterior
Exterior
A hotel room with a bed, desk, chair, TV, and a painting on the wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$57
includes taxes & fees
24 June - 25 June

Explore the area

View map
Sayajigunj, Opp. Parsi Agiary, Vadodara, Gujarat, 390020
  • Place, Maharaja Sayajirao University
    ‪4 min walk‬
  • Place, Sayaji Baug
    ‪8 min walk‬
  • Place, Baroda Museum And Picture Gallery
    ‪15 min walk‬
  • Airport, Vadodara (BDQ)
    ‪17 min drive‬

Room options

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | City view

Deluxe Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Suite, 1 King Bed

A hotel room with a large bed, two wall-mounted lamps, a framed artwork, a chair, a small table with a vase, and a view of buildings through the window.

Premier Suite, 1 King Bed

  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, bedside tables, a lamp, a mirror, and a door leading to another room.

Presidential Suite, 1 King Bed

  • City view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Premium Room, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed
  • Free Wi-Fi

About the area

Vadodara

A luxury stay in the heart of Vadodara awaits you at Grand Mercure Vadodara Surya Palace Hotel. Within just a 10-minute stroll, you'll find Maharaja Sayajirao University and Sayaji Baug. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages along with access to the sauna. The restaurant, Azure, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the gym and pool loungers. 7 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7 AM and 10 AM. There's also free self parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 4.5-property class Sayajiganj hotel include Kirti Mandir and Baroda Museum And Picture Gallery.

What's nearby

  • Maharaja Sayajirao University - 4 min walk - 0.4 km
  • Sayaji Baug - 8 min walk - 0.7 km
  • Kirti Mandir - 14 min walk - 1.2 km
  • Baroda Museum And Picture Gallery - 15 min walk - 1.3 km
  • Nyaya Mandir - 20 min walk - 1.7 km

Getting around

  • Vadodara Junction Station - 8 min walk
  • Vadodara (BDQ) - 15 min drive

Restaurants

  • ‪Hot Bite - ‬9 min walk
  • ‪Hotel Sayaji - ‬7 min walk
  • ‪Yusufs - ‬5 min walk
  • ‪Kalyan Cafe - ‬4 min walk
  • ‪Subway - ‬4 min walk

About this property

Grand Mercure Vadodara Surya Palace Hotel

Grand Mercure Vadodara Surya Palace Hotel offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. Business amenities include a 24-hour business centre and 7 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Spa services, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Grand Mercure Vadodara Surya Palace Hotel. Free self parking is available.

This 4.5-star Vadodara hotel is smoke free.

  • 1 building
  • 155 guestrooms or units
  • 9 levels
  • Built in 1985
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Dining venue
Grand Mercure Vadodara Surya Palace Hotel offers 155 accommodations with DVD players and minibars. Each accommodation is individually furnished. Select Comfort beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages and massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

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  • Free Wi-Fi
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: INR 600 to 600 for adults and INR 300 to 300 for children
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Azure
  • Vanilla

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Conference centre

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Select Comfort mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Mercure Vadodara Surya Palace Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately INR 600 to 600 for adults and INR 300 to 300 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • In accordance with local laws, unmarried guests may be restricted from sharing rooms. Guests are obligated to provide proof of marriage, if requested by the property.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Surya Palace
Surya Palace
Grand Mercure Vadodara Surya Palace Opening January 2017 Hotel
Surya Palace Hotel Vadodara
Surya Palace Vadodara
Grand Mercure Surya Palace Opening January 2017 Hotel
Grand Mercure Vadodara Surya Palace Opening January 2017
Grand Mercure Surya Palace Opening January 2017
Grand Mercure Vadodara Surya Palace Opening March 2017 Hotel
Grand Mercure Surya Palace Opening March 2017 Hotel
Grand Mercure Vadodara Surya Palace Opening March 2017
Grand Mercure Surya Palace Opening March 2017
Grand Mercure Vadodara Surya Palace Hotel
Grand Mercure Surya Palace Hotel
Grand Mercure Surya Palace
Grand Mercure Vadodara Surya Palace (Opening June 2017)
Surya Palace Hotel
Grand Mercure Vadodara Surya Palace (Opening April 2017)
Grand Mercure Vadodara Surya Palace (Opening March 2017)
Grand Mercure Vadodara Surya Palace (Opening January 2017)
Grand Mercure Vadodara Surya
Grand Mercure Vadodara Surya Palace
Grand Mercure Vadodara Surya Palace Hotel Hotel
Grand Mercure Vadodara Surya Palace Hotel Vadodara
Grand Mercure Vadodara Surya Palace Hotel Hotel Vadodara

Frequently asked questions

What is the cancellation policy at Grand Mercure Vadodara Surya Palace Hotel?

Grand Mercure Vadodara Surya Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Mercure Vadodara Surya Palace Hotel?

As of 21 June 2026, prices found for a 1-night stay for 2 adults at Grand Mercure Vadodara Surya Palace Hotel on 24 June 2026 start from AU$57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Mercure Vadodara Surya Palace Hotel?

Yep, Grand Mercure Vadodara Surya Palace Hotel has a free self car park.

Is there a spa on site at Grand Mercure Vadodara Surya Palace Hotel?

Yep, there is an onsite spa at Grand Mercure Vadodara Surya Palace Hotel. It has a steam room and a sauna. You'll enjoy services like deep-tissue massages.

Does Grand Mercure Vadodara Surya Palace Hotel have a pool?

Grand Mercure Vadodara Surya Palace Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes Grand Mercure Vadodara Surya Palace Hotel a romantic place to stay?

24-hour room service, plus comfy beds in the guestrooms, help set the scene for a romantic weekend at Grand Mercure Vadodara Surya Palace Hotel.

Does Grand Mercure Vadodara Surya Palace Hotel serve breakfast?

You bet, buffet breakfast is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Grand Mercure Vadodara Surya Palace Hotel?

No, Grand Mercure Vadodara Surya Palace Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Mercure Vadodara Surya Palace Hotel?

Yep, you can grab a meal at Grand Mercure Vadodara Surya Palace Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Mercure Vadodara Surya Palace Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Grand Mercure Vadodara Surya Palace Hotel?

No, pets and service animals are not allowed.

Grand Mercure Vadodara Surya Palace Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 114 reviews
Rating 8 - Good. 36 out of 114 reviews
Rating 6 - Okay. 22 out of 114 reviews
Rating 4 - Poor. 9 out of 114 reviews
Rating 2 - Terrible. 9 out of 114 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

jas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and excellent staff and service
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Hersha

Liked: Cleanliness, amenities, property conditions & facilities
The executive rooms were excellent and well appointed. The staff throughout the hotel were very attentive and helpful. The swimming pool area is private and relaxing after a busy day in the heat. There is also a small gym which has all the essentials. Breakfast was varied everyday and the location was excellent, within walking distance of the Sayaji Baug - the best park I have seen in India!
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Avantika

Staff was good
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

jignesh

Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

It was amazing the rooms were spacious
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Arshdeep

Liked: Amenities
Amazing
Stayed 1 night in May 2025
Verified

6/10 Okay

Piyal

Restaurant is good
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a really nice hotel. I would recommend it. Friendly helpful staff who were available when needed and not 'over the top'.
Stayed 7 nights in Feb 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Extremely helpful and accommodating staff. All 3 of us had a pleasant stay for our business trip.
Nice local delights
Stayed 1 night in Mar 2023
Verified

8/10 Good

Kajal

Liked: Cleanliness, staff & service, property conditions & facilities
Wish they were not sold out. We wanted to extend the stay but they had no rooms open. Please book in advance. Breakfast in the room was exceptional
Stayed 1 night in Feb 2025
Verified

8/10 Good

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good food although restaurant dinner is served until 7:00pm, no food from I believe 1 pm to 7pm
Stayed 6 nights in Jan 2025
Verified

4/10 Poor

Vishal

Disliked: Cleanliness, amenities, property conditions & facilities
Decent property, not a 5 star hotel as stated. I would give 3 stars.
Stayed 5 nights in Feb 2025
Verified

4/10 Poor

Chirag

Liked: Staff & service
Disliked: Property conditions & facilities

No value for money

Linens where smelling damp Power plugs are dated and loose
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Rohit

Liked: Amenities
Proximity to my meeting
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Ruchit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed here for 3 days with my family in a Premier Suite (featuring a separate living room and bedroom). While the layout of the suite was good, my experience in Room 1204 was disappointing due to very low shower pressure. Unfortunately, this issue impacted the first two days of our trip. Had the housekeeping or maintenance team checked this properly before our arrival, this frustration could have easily been avoided. However, the situation was salvaged by the amazing service at the reception. I want to give a special mention to Purvee, who was helpful throughout our stay. She acknowledged the problem and managed to move us to an upgraded room as soon as one became available for our final day. Overall, the hospitality was good, and I will return in the future. However, next time I will certainly be asking the team to double-check these minor maintenance points before I check in to ensure a smoother experience.
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Ruchit

Liked: Staff & service
Disliked: Property conditions & facilities
​I recently stayed here for 3 days with my family in a Premier Suite (featuring a separate living room and bedroom). While the layout of the suite was good, my experience in Room 1204 was disappointing due to very low shower pressure. ​Unfortunately, this issue impacted the first two days of our trip. Had the housekeeping or maintenance team checked this properly before our arrival, this frustration could have easily been avoided. ​However, the situation was salvaged by the amazing service at the reception. I want to give a special mention to Purvee, who was helpful throughout our stay. She acknowledged the problem and managed to move us to an upgraded room as soon as one became available for our final day. ​Overall, the hospitality was good, and I will return in the future. However, next time I will certainly be asking the team to double-check these minor maintenance points before I check in to ensure a smoother experience.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Himanshu

Liked: Staff & service
Disliked: Cleanliness
We liked the location of the property as it was right in the center of the city. The things we didnt like about the room was the cleanliness (toilets were dirty & mosquitos in the room) & the breakfast buffet (we stayed for 5 nights but had the same breakfast variety every day).
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

Pravin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Pupinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was clean & organized. Plenty of water bottles (& more on requests), excellent shower!! Housekeeping & laundry service was prompt. Morning breakfast was OK but masala omelette on my request was always excellent. So many tea options!! Love it. Masala Dosa was also good. Last morning I was not feeling well. Staff was very helpful in letting me extend my stay (for half charge), they checked on me and helped us with luggage. I cannot thank them enough.
Stayed 3 nights in Oct 2024
Verified

2/10 Terrible

Falguni

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor environment to stay at Grand mercure

Room had no windows, room was humid, smell bad, toilet smell all over the room. Requested to change the room, no response.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Abhishek Man

Liked: Staff & service, room comfort

Good hotel. Average stay! Great Service!

The rooms are okay with slight cleanliness issues and some repairs and touchup are necessary. Sheets and linen are clean and fresh. Labels on the amenities like shampoo, body wash etc have been erased due to wear and tear. The toilet flush was broken and maintenance tried to repair it 3 times, but still did not get solved. Breakfast spread is good with eggs and sausage as the only non-vegetarian option. Overall good breakfast and plenty of variety. Staff service and customer service is excellent. They go out of their way to help the guests. Good internet access thruout the premises with single login.
Stayed 2 nights in Apr 2024
Verified

4/10 Poor

surendra

Liked: Property conditions & facilities
Disliked: Staff & service
no hand soap, towel, napkin or wash cloth in bathroom dirty sink, no safety bar in shower or toilet very foul smelling waterless common urinal in lobby entrance steps too narrow for safety
Stayed 2 nights in Jan 2024
Verified

2/10 Terrible

Alay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel excels in poor cleanliness and service an

Over rated, under delivers...massively. I am sure at one point this hotel was a well run, clean, comfortable place to stay. However over the years it is evident this hotel has fallen into the trap of excessive profiteering at the expense of poor maintenance and sub standard staff who struggle to operate the hotel which is literally falling apart. Rooms are dirty, poorly maintained, smell, and generally unpleasant. Food is average, service struggles. This is closer to a European 2 star hotel, and I would manage your expectations on that basis to avoid disappointment. Better still stay away!
Stayed 2 nights in Dec 2024
Verified

2/10 Terrible

Parag

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID!!!!!!

Terrible hotel. Hotel had over 4 star ratings but most of them are by locals. Coming from UK and paying for 5 star service and received 1 star service. Firstly it took almost 2 hours for check in. Then we asked for milk for my child and they sent it with a bill of RS270. We refused to pay that kuch for milk so rude lady went to one of the pther rooms to get them to sign. Unfortunately most of the staff lack common sense. No greetings from anyone when entering the hotel. We paid for an executive room and received a twin room. Then had to wait 30 mins for them to change it. Rooms had dust everywhere. We had 4 people in each room and they decided to give us 2 towels between all of us. When we asked for more they took over 1 hour to give us towels and toilet roll. If you are from abroad then i would stay away and book ITC welcome as that is a real 5 star hotel
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Neriton

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Do no plan to return

The hotel facilities are good, place is clean and safe. I had a really bad experience mainly with front desk people both in checkin and checkout. When I arrived, after a long flight the men in front desk made a lot of difficulties to release the room because I had no visa. The situation is, that I do not need a visa due the type of passport I have. I showed the Indian embassy webpage, but they were not able to understand and cooperate. I even showed the customs stamp on my passport showing I regularly entry the country. They simple did not want to understand. They refuse to release the room, but charged my debit card. After long discussion I could check-in. They void the charge in my card, but until now the amount does not appear in my balance. On checkout there was more confusion related to billing. There was a wedding at the hotel, so it was noisy, the sound isolation is not so good. You can hear the musicthe voices on corridor. Summarizing, do not intend to return to this place they seems not to know what they are doing there.
Stayed 7 nights in Jan 2025