Serviced Apartments in Urbe

Probably the best hotel room I have stayed in for a long time - everything was well designed, thought through and well maintained. The only fault I could find (and I’m very fussy) was that you had to unplug the fridge to plug the kettle in … otherwise perfect! Oh - and loved the old style elevator - even if the customers were hopeless at shutting the door properly so the staff had to keep running up and down the stairs to sort it out !!

Hotel Bristol Palace is a beautiful historic property in an excellent location for exploring Genoa. We walked to many of the major attractions, restaurants, aquarium, Piazza De Ferrari, and Columbus House. The hotel itself is elegant, bed exceptionally comfortable, and sheets and pillows among the best of our trip. The terrace restaurant is lovely. We had a wonderful dinner with attentive service and excellent wine recommendations. The highlight of our stay was Ivan at the bar, who was absolutely fantastic! He prepared his favorite versions of the cocktails we ordered with personality and pizzazz. I am giving four stars because, as an Expedia Gold member booking a VIP Access property, I expected the benefits to be recognized without having to ask for them. The two women at the front desk were very kind and helpful and checked with the manager, after which the complimentary breakfast was approved, but the room was not upgraded. The room itself was very nice, but our view was directly into the interior of the hotel including the noisy elevator shaft. As a VIP guest, and also as a travel writer hoping to photograph and feature the property, I was disappointed with the room placement and view. There was also a bit of confusion with a room service delivery, it arrived very late and for only one person, but we were still able to enjoy the buffet. The breakfast buffet could be improved with fresh instead of packaged gluten free selections. Overall, we had a pleasant stay.

My room was very spacious, the bathroom as well. The rooms have air conditioning, which makes them very comfortable and lets you sleep well at night, The rooms have large windows and are bright and inviting. Black-out curtains help you sleep at night. From my room on the ninth floor I could watch the activities at the airport down below, where lots of smaller private planes arrived and were prepared for their next flight. That was very interesting and entertaining.