See all properties
Save

Ragamaya Resort & Spa Munnar

4.0 star property
Lakefront hotel with free valet parking and 24-hour health club

Photo gallery for Ragamaya Resort & Spa Munnar

Snack bar
1 bedroom, Egyptian cotton sheets, premium bedding, memory-foam beds
Premium Room, Non Smoking, Lake View | Balcony
Lobby sitting area
Outdoor pool, pool umbrellas, pool loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Pool
  • Laundry
  • Housekeeping

Explore the area

View map
View Point, Kallimaly, Off Munnar, Thekkady bypass Road, Udumbanchola, Kerala, 685 566
  • Nadukani Viewpoint
    ‪7 min drive‬
  • Attukad Waterfall
    ‪28 min drive‬
  • Tea Gardens
    ‪30 min drive‬

Room options

Honeymoon Villa, 1 Bedroom, Private Pool, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Private pool
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite, 1 King Bed, Non Smoking, Lake View

Elite Suite, 1 King Bed, Non Smoking, Lake View

Elite Suite, 1 King Bed, Non Smoking, Lake View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
LED TV
Pillow menu
Egyptian cotton bed sheets
  • 46 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Villa, 2 Bedrooms, Private Pool, Garden View

Family Villa, 2 Bedrooms, Private Pool, Garden View

Family Villa, 2 Bedrooms, Private Pool, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Private pool
Air conditioning
Connecting rooms available
LED TV
Pillow menu
  • 46 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Lake View

Deluxe Double Room, 1 King Bed, Lake View

Deluxe Double Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
LED TV
Pillow menu
Separate bedroom
  • 32 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Non Smoking, Lake View

Premium Room, Non Smoking, Lake View

Premium Room, Non Smoking, Lake View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
LED TV
Pillow menu
Separate bedroom
  • 33 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About the area

Udumbanchola

At Ragamaya Resort & Spa Munnar, you'll be 3.9 km (2.4 mi) from Nadukani Viewpoint and 11.5 km (7.1 mi) from Dreamland Children Park. Highlights at this hotel include in-room free WiFi, furnished balconies and LED TVs. .A day of pampering can include massages and facials. The restaurant, Sameera, serves international cuisine. Enjoy the outdoor swimming pool, 24-hour gym, sauna and pool loungers. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Udumbanchola hotel, you'll be 18.9 km (11.8 mi) from Pallivasal Tea Fields and 21 km (13.1 mi) from The Blossom Hydel Park.

What's nearby

  • Nadukani Viewpoint - 7 min drive - 5.4 km
  • Attukad Waterfall - 28 min drive - 16.7 km
  • Tea Gardens - 30 min drive - 18.7 km
  • Munnar Juma Masjid - 31 min drive - 21.6 km
  • Idukki Dam - 38 min drive - 28.3 km

Restaurants

  • ‪Prakruthi Multi Cuisine Restuarant - ‬19 min drive
  • ‪the fog resturant - ‬16 min drive
  • ‪Cassendra Restaurant - ‬20 min drive
  • ‪Ela Treats - ‬4 min drive
  • ‪Tornado Restaurant - ‬25 min drive

About this property

Ragamaya Resort & Spa Munnar

Lakefront hotel with free valet parking and 24-hour health club
Ragamaya Resort & Spa Munnar offers its guests an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. A business centre and a meeting room are available.

A computer station is on site and WiFi is free in public spaces. A library, a terrace, and barbecue grills are also featured at the business-friendly Ragamaya Resort & Spa Munnar. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Udumbanchola hotel.

  • 20 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2014
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Dining venue
Ragamaya Resort & Spa Munnar offers 20 accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Udumbanchola hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Similar properties

Balcony view

LE MONTFORT RESORT

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, 8 reviews
The price is AU$117
includes taxes & fees
26 Sept - 27 Sept
LE MONTFORT RESORT

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sameera

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Library
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 2014
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: noon
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for INR 3000.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: INR 3000.00
  • New Year's Eve (31 December) Gala Dinner per adult: INR 3000.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: INR 4000 per vehicle (return)
  • Rollaway bed fee: INR 3000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and Diners Club. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ragamaya Resort Munnar
Ragamaya Resort
Ragamaya Munnar
Ragamaya Resort Munnar Udumbanchola
Ragamaya Munnar Udumbanchola
Hotel Ragamaya Resort & Spa Munnar Udumbanchola
Udumbanchola Ragamaya Resort & Spa Munnar Hotel
Ragamaya Resort & Spa Munnar Udumbanchola
Ragamaya Munnar
Hotel Ragamaya Resort & Spa Munnar
Ragamaya Resort Spa Munnar
Ragamaya Resort Munnar
Ragamaya Munnar Udumbanchola
Ragamaya & Munnar Udumbanchola
Ragamaya Resort & Spa Munnar Hotel
Ragamaya Resort & Spa Munnar Udumbanchola
Ragamaya Resort & Spa Munnar Hotel Udumbanchola

Frequently asked questions

What is the cancellation policy at Ragamaya Resort & Spa Munnar?

Ragamaya Resort & Spa Munnar offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Ragamaya Resort & Spa Munnar?

Yep, Ragamaya Resort & Spa Munnar has a free self car park, free valet parking and free extended parking. Onsite parking is limited.

Does Ragamaya Resort & Spa Munnar have a pool?

Ragamaya Resort & Spa Munnar has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Ragamaya Resort & Spa Munnar?

Ragamaya Resort & Spa Munnar features a 24-hour health club, an outdoor pool and a sauna. All guestrooms come with memory foam beds, premium bedding and room service.

Is there a free airport shuttle available at Ragamaya Resort & Spa Munnar?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Ragamaya Resort & Spa Munnar?

Yep, you can grab a meal at Ragamaya Resort & Spa Munnar's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Ragamaya Resort & Spa Munnar?

Check-in begins at 2 PM. Check-out time is 11:00 AM.

Are pets allowed at Ragamaya Resort & Spa Munnar?

Furry friends are welcome at Ragamaya Resort & Spa Munnar, with food and water bowls on offer.

Ragamaya Resort & Spa Munnar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 25 out of 49 reviews
Rating 8 - Good. 16 out of 49 reviews
Rating 6 - Okay. 6 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 0 out of 49 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

ATANU

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The resort needs maintenance and a bit of readiness when new guests are coming in. The staff and the kitchen staff are very nice and helpful.
Stayed 2 nights in Jun 2025

8/10 Good

Anil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family holiday

Stunning views .A few miles outside Munnar .Food was very good .Staff very helpful
Stayed 2 nights in Jan 2025

10/10 Excellent

ifthakar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful die for views of the valley
Stayed 3 nights in Oct 2024

10/10 Excellent

Gautam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, great staff and good food
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
View around and from property is very nice. Unique. WiFi infra is very poor. Only one restaurant and nothing close by. Remote location.
Stayed 3 nights in Dec 2019

10/10 Excellent

Meshy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing getaway in the mountains

Boutique hotel with beautiful view - fresh air and absolute silence in the middle of the nature. Super friendly and helpful staff. New and comfort rooms. Free room service, restaurant serve food 3 times during the day. The only minus - noise isolation between rooms was very disappointing. About 3 hours driving to the tea plantations (to travelers attention - there are massive road reconstructions in whole Munnar area).
Stayed 4 nights in Mar 2019

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Getaway

Excellent resort with one of a kind view. Me & my wife stayed there for 2 days. This resort is not located exactly at Munnar, but at Rajakkad side near Kallimali viewpoint overlooking the Ponmudi reservoir. Munnar town is about an hour away. So it was not as cold as Munnar but very pleasant weather. We really enjoyed the stay. Only suggestion is to improve on the breakfast buffet spread.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Views

Beautiful Views from the room. Far for the Munnar City.
Stayed 1 night in Jan 2018

10/10 Excellent

Wendy, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful location with incredible and inspiring v

Felt very calm and serene throughout our 3 day stay. Extremely well looked after by all the wonderful staff.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views and setting

We had an amazing stay at the Ragamaya resort. It is a bit out of the way from the other resorts, but that's also what makes it amazing - as it has one of the best views ever and is very calm and peaceful because of it's setting. The staff were lovely and wonderful as well, and recommended a local tour down to the lake, which was also a highlight.
Stayed 1 night in Dec 2017

10/10 Excellent

Mohan, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is not in Munar. Munnar attractions are about an hour drive. Poor road conditions. We
Stayed 2 nights in Nov 2017

8/10 Good

Pramod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome place with a great view

Situated pretty far from the Munnar city, it's very peaceful and has a very scenic view from all the rooms. A scenery you can stare at all day long. Rooms are pretty good and well maintained. Pros: Location Scenery Peace and calm around Cons Not much to do in the resort other than the pool n spa They had mountain bikes but weren't enthusiastic about it themselves and told its not a big thing, wel leave you 3 kms away from here and charge 500 per person
Stayed 3 nights in Jun 2017

10/10 Excellent

hemamalini, coimbatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely location far from the crowd

I was unsure of my decision on choosing Ragamaya until I checked into my room, especially the fully glassed in view of the valley, with a balcony beyond. A view that is worth the long drive. The room was comfortable in all aspects and the bathroom had natural light,which was good. Pros:- sensational view from balcony (standard rooms) Toiletries were excellent ( don't carry your soaps) Hot water at all time Excellent staff who look into your needs immediately Good food quite reasonably priced (fish curry and fish wrapped in banana leaf) You don't feel overcrowded ( you can be comfortable in any type of attire) Cons:- the resort is quite far from Munnar, many are not aware of it to ask for directions(keep a couple of hours extra for the travel to the resort) Several activities can be planned, especially for teens) Cable goes on and off frequently(DVD's will be appreciated) Swimming pool is small and only 5 ft deep) Families with small children have to carry snacks with them because shops a quiet far

10/10 Excellent

Aravind Iyer, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Even better than the pictures!

We booked Ragamaya partly based on its stunning pictures, and it turns out the resort and the valley it overlooks look even better in person. The staff is courteous and helpful, the rooms are great and the food is nice, if a little mild in flavor. The location while picturesque, is a bit away from Munnar and some attractions - so plan on driving to get around. We would definitely visit Munnar again and Ragamaya remains a top contender to stay.

8/10 Good

Narasimham, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Ponnmudi Lake facing rooms

My family wanted to enjoy a summer vaccation in a resort. I was browsing for a good resort near munnar and found this ragamaya resort and spa. Though this is 29 Kms from munnar it was an excellent ride and location for our family. The location was very good and the lake facing rooms are very good. Though we were vegetarians the breakfast and the dinner were really good and tasty. For children the small swimming pool as really good. Really enjoyed the 2 nights stay out there. Staff are welcoming and helping.

6/10 Okay

Verified traveller

Staff members not polite. Food taste well. View from hotel room and restaurant were good

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Stunning views but isolated

Lovely hotel with amazing views, however, there are limted activities at the hotel and there is not much near the hotel. Note this hotel does not offer any alcohol. It is a great place for unwinding and just relaxing.

6/10 Okay

Charu

Disliked: Cleanliness, staff & service, property conditions & facilities
Average . The resort is very far from the local sight seeing . Food is bad. They donot have half the things described on the menu. They are also short of staff in the kitchen . Service is slow and poor. The bathrooms are badly designed . You can see spider webs in the shaft next to the showers. They can definately do something about the interiors of the bathrooms . Moreover they were so many ants in the bathroom.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heavenly view!

This was the best view I have ever had at a hotel. The pictures don't do it justice. Absolutely heavenly! Unbelievable!!!

8/10 Good

Abhi, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice Place to relax and spend quality time

Small property at excellent location. All rooms have excellent lake/ valley view. You can spend hours sitting in the balcony sipping that hot coffee. Highly recommended for newly married couples to escape from the crowd and have some beautiful time. Note that it is far from Munnar (30 kms) and will not recommend the place who has limited time to see spots around Munnar. It is a place meant to go and relax with family or friends. Liquor is not available as it is of 4* category and the new Govt. norms allows only 5* and above to serve liquor in Kerala. So, recommend to take your own stock in case you want to party with friends. The approach road (1km) is at very bad shape and Google shows the route wrong. So the last leg you will need to ask locals. Try to reach the property within day light unless someone knows the route throughly. Overall I have nothing to complain as the place is worth the little pain you would take to reach there.

8/10 Good

Jolly , Palakkad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Valley view

Stay at Ragamaya was really a nice experience. Awesome view of ponmudi dam and also a very calm and relaxing stay. The only problem is the road from Anachal and the road to hotel (1km under construction) which is little bit uncomfortable. Rest the stay is very good. Small park is good for children.

4/10 Poor

Alice

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Misled by Hotels.com

I was very disappointed in my recent trip to Ragamaya Resort and Spa. The hotel and staff were very nice, but I feel incredibly mislead by the listing on Hotels.com. We decided to visit the resort for two days of relaxation at the spa. We weren't told until we arrived that the spa wasn't open. Had we known this we would not have booked to stay here. The hotel is in a very remote location. I think it should have been made clearer when booking, as it took over 4 hours to reach the hotel from Kochi costing us £50. Due to the remote location guests are restricted to dining at the restaurant buffet. Again, I believe this should have been clearer in the hotel description. Finally, despite it saying in the description that alcohol isn't available on the first of the month, in fact, alcohol isn't served at all. The Hotels.com description was incorrect and had we known this we would not have booked to stay here. Due to the above problems we ended up leaving the resort a day early so as not to waste precious time on our holiday. I'm really disappointed in our experience and would like to be refunded the full amount of our stay.

6/10 Okay

Rajesh

Liked: Staff & service, room comfort
Disliked: Cleanliness

The highly remote hotel with a gorgeous view

Firstly I would like to point out that Hotels.com gave us WRONG information regarding the hotel. They never informed us that the hotels spa was shut for renovation and the website says its 13 kms from city centre when its actually 30 kms. and if you consider the state of the roads, it feels more like 50 kms. This was a big big big let down. The property being very remote, lacked staff, cleanliness etc. However since its relatively new it wasn't all that bad. The extra bed apparently was stored in the open and they had to change it like 3 times. once it was wet, once it was full of ants and the third time it was very dirty. The hotel said they were unable to even arrange for a masseuse in lieu of the closed spa and the property being as remote as it was, there was nothing to do except see the beautiful view. This was the one bright spot. The food wasn't quite good too and the chef was very helpful. Initially they were apologetic but then as we kept finding more faults, they ignored us. The bathroom had a leaking toilet which was not attended to.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort