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4.1 out of 5

"Booked late - got free upgrade: tired travellers made to feel welcome with a lovely room and delicious dinner at the restaurant " More

By a verified traveller on Thu 28 Jul 2022

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Hotel Description

At Mackenzie Country Hotel Twizel you'll be within a 20-minute stroll of Twizel Town Centre and Mueller Ridge. Highlights at this ski hotel include a restaurant, free self parking, and a bar/lounge.

This business-friendly hotel offers a business center, a terrace, and a garden. Other amenities include WiFi in public areas, laundry facilities, and ski storage. Each morning buffet breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of RV/bus/truck parking.

Sights within a 10-minute drive of this 3-star Twizel hotel include Lake Ruataniwha and Lake Pukaki Information Center.

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room (2 Night Special)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Family Room (Interconnecting Rooms)

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Standard Room (Bed and Breakfast)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mackenzie Country Hotel Twizel ratings based on 155 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mackenzie Country Hotel Twizel

Everyone (69) Couples (52) Family (32)
4 out of 5

Posted by on 8 Aug. 2022

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5 out of 5
Booked late - got free upgrade: tired travellers made to feel welcome with a lovely room and delicious dinner at the restaurant

Posted by on 28 Jul. 2022

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4 out of 5
Older building, even with heaters on the rooms are pretty cold. Great bar and fire place. They could do with some new duvet covers, our room had large stains (dinner plate size) on them.

Posted by on 29 Jun. 2022

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4 out of 5
The views from the hotel are great, but the rooms are very cold. The good thing is that the beds have electric blankets but it takes a while to warm the bed

Posted by on 25 Jun. 2022

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5 out of 5
Easy access to everywhere around Twizel. Room was very spacious and clean. Staff were great.

Posted by on 28 Oct. 2021

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Comment from Hotel Management

13 Dec. 2021 by Tina Murphy Reservations

Thank you for leaving the lovely review.

4 out of 5
Outdated and in need of a refurb just still quite and comfortable

Posted by on 8 Oct. 2021

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Comment from Hotel Management

11 Oct. 2021 by Tina Murphy Reservations Manager

Good Afternoon Janine Firstly I must apologize for the delay. As you had prepaid this via Expedia they sent us a virtual credit card with the payment details - we did not charge you this amount. I would suggest you go to Expedia and with your enquire as they charged your credit not the hotel. Please let me know how you got with them. Kind regards Tina Murphy Reservations Manager

4 out of 5

Posted by on 11 Jun. 2021

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5 out of 5
Very comfortable. Extremely helpful staff. Lovely view of My Cook

Posted by , from Diamond Harbour on 17 Jan. 2021

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Comment from Hotel Management

12 Feb. 2021 by Tina Murphy Reservations

Thank you for your review

4 out of 5

Posted by on 30 Dec. 2020

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Comment from Hotel Management

12 Feb. 2021 by Tina Murphy Reservations

Thank you for your feedback

4 out of 5
The rooms were spacious rooms and had sufficient parking.

Posted by on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Tina Murphy Reservations

Thank you for your review.

About the Mackenzie Country Hotel Twizel

Location Cnr Ostler & Wairepo Roads, Twizel, 7901

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is available in public spaces for a fee. There are 3 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Mackenzie Country Hotel Twizel. Self parking is free. This 3-star Twizel hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 2 levels
  • Built in 1985
  • Ski equipment storage
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Mackenzie Country Hotel Twizel offers 108 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • LCD television
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 9:30 AM.

Mackenzie Country Hotel Twizel has a restaurant serving breakfast and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 24.00 for adults and NZD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: NZD 5.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: NZD 5.00 per day (rates may vary)
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • MacKenzie Country
  • MacKenzie Country Inn
  • MacKenzie Country Inn Twizel
  • MacKenzie Country Twizel
  • MacKenzie Inn
  • Mackenzie Country Hotel Twizel
  • South Island Country Inn
  • Mackenzie Country Hotel
  • Mackenzie Twizel Twizel
  • Mackenzie Country Hotel Twizel Hotel
  • Mackenzie Country Hotel Twizel Twizel
  • Mackenzie Country Hotel Twizel Hotel Twizel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.