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Hotel Palapa Palace

3.0 star property

Photo gallery for Hotel Palapa Palace

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Reception
Interior entrance
A resort courtyard with palm trees, outdoor seating, and a building with large windows.
Hallway

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$74
includes taxes & fees
28 July - 29 July

Explore the area

View map
Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054
  • Place, Plaza Ambar
    ‪5 min walk‬
  • Place, Marimba Park
    ‪14 min drive‬
  • Place, Tuxtla Guitierrez Central Square
    ‪20 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪88 min drive‬

Room options

View all photos for Comfort Room

A neatly made bed with a grey quilt, two orange pillows, and two white towels folded on the bed. There are two wooden nightstands with a small table on each, and a white air conditioning unit on the wall.

Comfort Room

8.4 out of 10
Very good
(14 reviews)
  • City view
  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Tuxtla Gutierrez

At Hotel Palapa Palace you'll be within a 5-minute walk of Plaza Ambar and 3.4 km (2.1 mi) from Foro Chiapas. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Added amenities include a 24-hour business centre, a terrace and a garden. Cooked-to-order breakfast is available on weekdays between 7:00 AM and noon and on weekends between 8:00 AM and noon. There's also the convenience of an area shuttle. .In proximity to this 3-property class Tuxtla Gutierrez hotel you'll find Canon del Sumidero National Park.

What's nearby

  • Plaza Ambar - 5 min walk - 0.5 km
  • Plaza Crystal Shopping Mall - 8 min drive - 3.3 km
  • Plaza las Americas Shopping Mall - 11 min drive - 4.7 km
  • Marimba Park - 14 min drive - 6.2 km
  • Tuxtla Guitierrez Central Square - 20 min drive - 8.3 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 51 min drive

Restaurants

  • ‪Pop Salads - ‬7 min walk
  • ‪Pollo Brujo Express - ‬5 min walk
  • ‪Oriental wok - ‬8 min walk
  • ‪El Cartel De Los Tacos - ‬7 min walk
  • ‪Crepas & Raspas Gourmet - ‬8 min walk

About this property

Hotel Palapa Palace

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Hotel Palapa Palace. Self parking is free.

Smoking is allowed in designated areas at this 3-star Tuxtla Gutierrez hotel.

  • 82 guestrooms or units
  • 2 levels
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Hotel Palapa Palace offers 82 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Plasma televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
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  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 609 reviews
The price is AU$74
includes taxes & fees
27 July - 28 July
Hotel Palace Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults and MXN 130 to 250 for children
  • Pet deposit: MXN 500 per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Hotel Palapa Palace
Hotel Palapa Palace Tuxtla Gutierrez
Palapa Palace
Palapa Palace Tuxtla Gutierrez
Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas
Hotel Palapa Palace Hotel
Hotel Palapa Palace Tuxtla Gutierrez
Hotel Palapa Palace Hotel Tuxtla Gutierrez

Frequently asked questions

What is the cancellation policy at Hotel Palapa Palace?

Hotel Palapa Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Palapa Palace?

As of 25 July 2026, prices found for a 1-night stay for 2 adults at Hotel Palapa Palace on 28 July 2026 start from AU$74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Palapa Palace?

Yep, Hotel Palapa Palace has a free self car park.

Does Hotel Palapa Palace have a pool?

Hotel Palapa Palace has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 9:00 PM.

What makes Hotel Palapa Palace a romantic place to stay?

Romance packages, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Palapa Palace.

Does Hotel Palapa Palace serve breakfast?

Yeah, cooked-to-order breakfast is served weekdays between 7:00 AM and noon and on weekends from 8:00 AM to noon.

Is there a free airport shuttle available at Hotel Palapa Palace?

No, Hotel Palapa Palace does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Palapa Palace?

Yep, you can grab a meal at Hotel Palapa Palace's onsite restaurant.

What time are check-in & check-out at Hotel Palapa Palace?

Check-in begins at 1:00 PM. Check-out time is 1 PM.

Hotel Palapa Palace Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 143 out of 246 reviews
Rating 8 - Good. 55 out of 246 reviews
Rating 6 - Okay. 25 out of 246 reviews
Rating 4 - Poor. 10 out of 246 reviews
Rating 2 - Terrible. 13 out of 246 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cristhian

Liked: Amenities
Nice place
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 1 night in Dec 2025
Verified

8/10 Good

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go there!

Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no negative reviews. Check in was easy and fast as well as checking out.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

José Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Yoshua

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025
Verified

4/10 Poor

Franciscus

Disliked: Property conditions & facilities
The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Apr 2026
Verified

8/10 Good

JAVIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación limpia, no así el agua de la alberca que necesita un poco más de esfuerzo en mantenerla limpia, una buena ubicación por la cercanía a tiendas de conveniencia y alimentos.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
La habitación limpia , excelente servicio x parte de todos muy amables.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Me gusta
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Jose Miguel

Liked: Cleanliness, staff & service
Muy bueno
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service
Mejorar el internet
Stayed 14 nights in Dec 2025
Verified

8/10 Good

Juan Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Si todo bien
Stayed 1 night in Dec 2025
Verified

8/10 Good

Guillermo

Liked: Cleanliness, staff & service
El personal cuando los necesitaba
Stayed 5 nights in Dec 2025
Verified

8/10 Good

José Luis

Liked: Cleanliness, amenities
La habitación limpia, el personal muy amable, lo único que no me gustó, fue un extraño ruido que se escucha todo el tiempo por la noche en la habitación 101 y me comentó mi hermana que tambien en la 110.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
excelente lugar, la recepción de lujo
Stayed 1 night in Dec 2025
Verified

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy agradable
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alejandra Aguirre

Liked: Cleanliness, staff & service, property conditions & facilities
El wifi no funciona bien y la red tampoco
Stayed 1 night in Oct 2025
Verified

6/10 Okay

José Neil Amhed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente en la cocina les falta tener más cuidado en la preparación por ejemplo pedí un spaghetti Alfredo y el mesero me dijo que estaba recién hecho y la pasta fresca, y pues realmente no fue así juzguen la foto, la pasta café, cuando es fresca es amarilla, no tenía crema pasado de orégano, le pusieron lechuga, y le faltó crema , he comido esa misma pasta en otros lugares y la comparación es avismal, pedí arrachera y me la sirvieron fría, en cuanto a eso todo lo demás está genial
Stayed 1 night in Sep 2025
Verified

2/10 Terrible

José Neil Amhed

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Por favor cheque. Su sistema de reservaciones

Hice mi reserva el dia 22 aprox a las 9 y media, y al llegar al hotel resulta que me dicen que no hay reservación registrada, mostré el número de itinerario que envía la aplicación de hoteles.com y el dependiente del hotel me dijo que no eran los 14 números que tenían que ser 10 dígitos, por lo tanto NO APLICO LA RESERVACIÓN y se hizo el cobro contratando la habitación directamente con el hotel, ya siendo las 11 y media de la noche no quedó opción y tuve que pagar directamente al hotel el costo de la habitación, otra cosa que molesta, el cobro de perros, en la aplicación dice SE ACEPTAN MASCOTAS, más no dice debe dejar 500 pesos de depósito por si hace daños a la propiedad, no tengo problema en darlos pero que especifiquen a tiempo para no tomar como cobros sorpresa este tipo de gasto
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Bibiana Cruz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

CANDELARIA

Disliked: Cleanliness, staff & service
Que bueno que permiten nascotas
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opciones de habitaciones
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Geraldine Ivette

Liked: Staff & service, amenities
Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida
Stayed 5 nights in Jul 2025