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4.2 out of 5

"Relaxed Relaxed Relaxed Relaxed Relaxed Relaxed Relaxed Relaxed " More

By a verified traveller on Sat 27 Apr 2019

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Hotel Description

At Turtle Bay Lodge, you'll be 4.1 km (2.5 mi) from Matevulu Blue Hole and 6.2 km (3.8 mi) from Nanda Blue Hole. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool, and free continental breakfast.

You can enjoy furnished patios and ceiling fans, featured in all 10 individually decorated rooms. Refrigerators and room service make in-room dining convenient.

For a drink, you can stop by the hotel's own bar/lounge. Spend the day at the beach and enjoy the onsite kids' swimming pool and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this Turtle Bay hotel, you'll be 16.7 km (10.4 mi) from Santo Golf Course and 29.7 km (18.5 mi) from Champagne Beach.

Family Room, Poolside

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$134* Per night/room 23 Oct. - 24 Oct.

Family Room, Oceanfront

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Double Room, Ocean View, Oceanfront

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, Poolside

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Tent, 1 Queen Bed, Ocean View, Oceanfront

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Honeymoon Tent, 1 Bedroom, Ocean View

Bed Count room.options.bedSize. Maximum Occupancy 2 Max

Turtle Bay Lodge ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Turtle Bay Lodge

Everyone (10) Couples (16) Family (6)
5 out of 5

Posted by on 25 May 2019

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Comment from Hotel Management

25 May 2019 by GM

Thank you for your wonderful review! 5 out of 5! See you next time at Turtle Bay Lodge.

4 out of 5
Relaxed Relaxed Relaxed Relaxed Relaxed Relaxed Relaxed Relaxed

Posted by on 27 Apr. 2019

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Comment from Hotel Management

28 Apr. 2019 by Daniel

Thank you :-) I am glad you had a wonderfully relaxing holiday. Please visit us again.

5 out of 5

Posted by on 18 Mar. 2019

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Comment from Hotel Management

4 Apr. 2019 by Owner

Many thanks for the 5 * review! Glad you enjoyed your stay at Turtle Bay Lodge.

5 out of 5
An incredibly beautiful location with very friendly and helpful staff. We loved the peaceful atmosphere, and hiring the kayaks to visit the blue holes was a highlight! The rooms are basic but comfortable and clean, and most have a sea view which was lovely to wake up to in the morning! The manager was great and helped us with transport and organising tours etc. The food was good and reasonably priced compared to other resorts we saw. We loved our stay here, and would definitely love to return to spend longer and to explore the local area a bit more. Thank you!!

Posted by on 26 Dec. 2018

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Comment from Hotel Management

6 Feb. 2019 by Louise- owner

Many thanks for your kind words about Turtle Bay Lodge. we are so glad you enjoyed all the many amazing aspects of the Lodge and hope you will recommend us to all of your friends and family.

5 out of 5
Pros: Ambience, activities, proximity to several lovely places.
Cons: Snorkelling perhaps slightly overrated, but not bad nonetheless. Restaurant food a bit pricey, but overall good value compensated for that.
Hiring boats and kayaking to the blue hole was a stunning experience. .

Posted by , from Australia - NSW - Sydney on 24 Nov. 2014

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5 out of 5
Pros: We had the whole place to ourselves, so relaxing, great hosts
Cons: There is nothing wrong with this place :-)
Location: Wonderful, Away from it all
Facilities: Home away from home; Value: Amazing; Service: Go the extra mile; Cleanliness: Beautiful; Such a beautiful setting, loved sitting outside having dinner in the moonlight over looking the water

Posted by , from Australia - VIC - Melbourne on 3 Nov. 2014

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4 out of 5
Pros: Snorkelling, kayaking & resort dogs
Cons: Unreliable Power

Posted by , from Australia - NSW - Newcastle on 1 Aug. 2014

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5 out of 5
Pros: Beautiful position, helpful staff, management team great
Cons: Transport to town expensive. Food a bit stodgy but huge portions
Location: Perfect
Facilities: Good; Service: Go the extra mile; Cleanliness: Spick and span;

Posted by , from Australia - NSW - Sydney on 17 Jul. 2014

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3 out of 5
Pros: Meeting other families travelling with children of similar ages to ours
Cons: Being out of town with no shuttle service and the high prices for fairly ordinary food
Facilities: Tired, Definitely in need of TLC; New managers are trying hard but the bungalows lack ambience and the price of food and travel to town was expensive

Posted by , from Australia - QLD - Brisbane on 25 Apr. 2014

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5 out of 5
Pros: Out of town, but close to everything you want to see in Santo. Much cheaper than Tanna! Had resort to ourselves!
Cons: Be ready to eat at the restaurant everynight, although nice food!
Location: Perfect
Value: Great deal; Service: Friendly, Courteous; Cleanliness: Faultless; Definitely take the opportunity to kayak to the blue hole, it was amazing.

Posted by , from New Zealand - Queenstown on 31 Mar. 2014

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Property Features

Turtle Bay Lodge offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Turtle Bay Lodge. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This Turtle Bay hotel is smoke free.

  • 1 floor
  • 10 guestrooms or units
  • 3 buildings
  • Built in 2007
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Luganville (SON-Santo-Pekoa Intl.) (25.9 km / 16.1 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Turtle Bay Lodge offers 10 accommodations with ceiling fans. Rooms open to furnished patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Bathrooms include showers. Housekeeping is provided daily.

  • Private patio (furnished)
  • In-room dining
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee

Food & Drink

Guests are served free continental breakfast daily from 7 AM to 9:30 AM.

Turtle Bay Lodge has a restaurant serving breakfast, lunch, and dinner.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9:30 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9:30 PM. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 7 AM - 9:30 PM.
Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VUV 2000 per room (one way)
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Turtle Bay Lodge
  • Turtle Bay Lodge Vanuatu/Luganville
  • Turtle Bay Hotel Espiritu Santo
  • Turtle Hotel Espiritu Santo
  • Turtle Bay Lodge Hotel
  • Turtle Bay Lodge Turtle Bay
  • Turtle Bay Lodge Hotel Turtle Bay

You should know

  • Turtle Bay Lodge offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.