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Hotel Muaré Tulum Wellness and Spa

4.5 star property
Adults-only hotel with health club and sauna

Photo gallery for Hotel Muaré Tulum Wellness and Spa

Outdoor pool, open 7:00 AM to 10:00 PM, free pool cabanas, pool loungers
Creator video
Premium bedding, down duvets, Tempur-Pedic beds, in-room safe
Terrace/patio
Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Hot tub
  • Room service

Explore the area

View map
Calle 7 Pte Mz 43 Lt 01, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪5 min drive‬
  • Place, Dos Aguas Park
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪72 min drive‬

Room options

View all photos for Luna Hideaway

Books, printers

Luna Hideaway

Highlights

Furnished patio
Garden
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Premium bedding
  • 70 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Muare Suite

Premium bedding, down duvets, Tempur-Pedic beds, in-room safe

Muare Suite

Highlights

Furnished patio
Garden
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Free minibar items
  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Selva Haven

Selva Haven

Selva Haven

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Furnished patio
Garden
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

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About the area

Tulum

A luxury stay in the heart of Tulum awaits you at Hotel Muaré Tulum Wellness and Spa. You'll be within a 10-minute walk of Holistika Art Walk and 1.6 km (1 mi) from Hospital de Tulum. Highlights at this Art Deco hotel include in-room pools, free WiFi and furnished patios. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool, gym, Turkish bath/hammam and Hot tub. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a sauna. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class La Veleta hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Holistika Art Walk - 11 min walk - 1.0 km
  • Hospital de Tulum - 5 min drive - 1.8 km
  • Dos Aguas Park - 7 min drive - 2.2 km
  • Tulum Beach - 12 min drive - 6.0 km
  • Tulum Mayan Ruins - 15 min drive - 7.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Delicia - ‬8 min walk
  • ‪El Agavero - ‬8 min walk
  • ‪Guacamole Club - ‬8 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬1 min walk
  • ‪La Consentida - ‬6 min walk

About this property

Hotel Muaré Tulum Wellness and Spa

Adults-only hotel with health club and sauna
Hotel Muaré Tulum Wellness and Spa offers its guests hot springs, an outdoor pool, and a health club. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Coworking spaces and limo/town car service are available. A hot tub, a sauna, and spa services are also featured at the luxury Hotel Muaré Tulum Wellness and Spa. An area shuttle within 50 kilometres and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Tulum hotel.

  • 1 floor
  • 26 guestrooms or units
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel Muaré Tulum Wellness and Spa offers 26 air-conditioned accommodations with private pools and private plunge pools. Rooms open to furnished patios. Each accommodation is individually furnished and decorated. Tempur-Pedic beds feature down duvets and premium bedding. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include printers and laptop-compatible safes. Additionally, rooms include espresso makers and a ceiling fan. In-room massages, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with Turkish bath/hammam. There are hot springs open between 8:00 AM and 9:30 PM.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 50 kilometres
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site
  • Free extended parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of MXN 800
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Gaudea

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Books
  • Health club
  • Hot spring
  • Hot tub
  • Outdoor pool
  • Sauna
  • Scooter/moped rentals
  • Steam room
  • Yoga classes

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Firepit
  • Free pool cabanas
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Hot spring
  • Hot springs open from 8:00 AM - 9:30 PM
  • Hot springs water temperature - 40 ºC
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Low-height door lock
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible spa

More

  • 1 floor
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Fenced private pool

Food and drink

  • Champagne service
  • Chef service
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Printer
  • Recycling
  • Reusable coffee/tea filters
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 20
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 20

Special check-in instructions

This property offers transfers from the ferry terminal and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staffed during limited hours
This property enforces quiet hours from 11:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 55 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 10000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 120 per vehicle (return, maximum occupancy 6)
  • Pet fee: MXN 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: MXN 20 (subject to availability)
  • Late check-out fee: MXN 20 (subject to availability)
  • Hosted evening meal: MXN 800

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, cash and mobile payments. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Hot springs access available from 8:00 AM to 9:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Muaré Hotel
Hotel Muaré Tulum
Hotel Muare Tulum
Hotel Muaré Spa Tulum
Hotel Muaré Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Muaré Tulum Wellness and Spa?

Hotel Muaré Tulum Wellness and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Muaré Tulum Wellness and Spa?

Yep, Hotel Muaré Tulum Wellness and Spa has a free self car park and free extended parking.

Are there any beaches close to Hotel Muaré Tulum Wellness and Spa?

The closest beach to Hotel Muaré Tulum Wellness and Spa is Tulum Beach (6.6 km).

Is there a spa on site at Hotel Muaré Tulum Wellness and Spa?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body treatments, as well as deep-tissue massages.

Does Hotel Muaré Tulum Wellness and Spa have a pool?

Hotel Muaré Tulum Wellness and Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Hotel Muaré Tulum Wellness and Spa?

Hotel Muaré Tulum Wellness and Spa features a Turkish bath, a health club and an outdoor pool. All guestrooms come with private plunge pools, Tempur-Pedic beds and premium bedding.

What makes Hotel Muaré Tulum Wellness and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as private plunge pools and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hotel Muaré Tulum Wellness and Spa.

Is Hotel Muaré Tulum Wellness and Spa family-friendly?

No, Hotel Muaré Tulum Wellness and Spa is an adults-only property.

Are there hot tubs in the rooms at Hotel Muaré Tulum Wellness and Spa?

No, but there are private pools and private plunge pools in the guestrooms.

Is there a free airport shuttle available at Hotel Muaré Tulum Wellness and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Muaré Tulum Wellness and Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Muaré Tulum Wellness and Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Muaré Tulum Wellness and Spa?

Dogs are welcome at Hotel Muaré Tulum Wellness and Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Reviews

Hotel Muaré Tulum Wellness and Spa Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 113 out of 145 reviews
Rating 8 - Good. 16 out of 145 reviews
Rating 6 - Okay. 6 out of 145 reviews
Rating 4 - Poor. 4 out of 145 reviews
Rating 2 - Terrible. 6 out of 145 reviews

Reviews

2/10 Terrible

Unique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked thinking I was going to be offered transportation and it was not like that After booking I needed a refund in less than 10 minutes and they were not willing to give me a refund when I was stranded in tulum airport with no transportation. You don’t do that to people
Stayed 2 nights in Aug 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, there are likely not enough words to describe our stay at Muare Tulum. If you’re looking for a peaceful, tranquil stay, you will find it here. The rooms were stunning, from the design to the comfort level. It was similar to having your own private oasis, and we enjoyed whenever we returned from an excursion. Enjoyed the onsite restaurant, and had numerous meals there. The included breakfast was perfect, and there were additional options available for those with a more picky palate. Overall, the staff were above par. Special shoutout to Mauricio at the bar, who I enjoyed interacting with daily and his recommendations for places to visit in the Tulum. All staff were great and made the experience incredibly enjoyable. Would certainly stay here again in any future trips. Only commentary, and this probably applies to Tulum in general, is the high rate of taxi’s and shuttle options. The hotel was helpful in securing a private transfer from the airport which, as a first timer, was appreciated. Taxis charge fixed rates to most Tulum sites, so for myself, I likely will look to rent a car next time to ensure I have more options to explore as necessary. Again, not a reflection of the hotel in any way shape or form, but a general comment to navigating around Tulum.
Stayed 5 nights in Aug 2025

8/10 Good

Shanaya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Recommended for a couple's getaway. Not good for a girls trip.
Stayed 5 nights in Jul 2025

10/10 Excellent

Riqueidy

Liked: Cleanliness, staff & service, property conditions & facilities
Experience was amazing 10/10
Stayed 4 nights in Jul 2025

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Roads are super bad to get there but very nice hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Ross A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best
Stayed 2 nights in Apr 2025

10/10 Excellent

Ross A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person at this Hotel should teach a masterclass in grace, kindness, professional, and basic empathy. This is 10 stars. Yes, the property is aesthetically stunning. But beyond, you are family from the moment you walk in in. There’s is no better restorative haven anywhere.
Stayed 1 night in Apr 2025

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property away from the hustle and bustle. Service is top notch.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a stunning place, so beautiful and peaceful
Stayed 7 nights in Apr 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Tammera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Final evening in Tulum prior to heading home.

Very nice boutique hotel a quick hour away from Tulum airport. The room itself was very comfortable, but overall a bit on the pricey end for services provided. They appear to cater to a younger demographic, given the guests hanging around the pool, and they did ask to check our room prior to giving us the final checkout. It felt like a trust issue.
Stayed 1 night in Mar 2025

10/10 Excellent

Anand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Muare. Beautiful property and lovely staff. They helped us from booking airport transportation to amazing excursions. The room was clean and so well made. Can't recommend enough!
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is simply astonishing! Wow, Wow & WOW ! The food is very very good and pricing is quite similar to other places in the area. Rooms are great, ambiance is relax and very soothing. Best place to relax! The only down sides ... roads to accès property although not very long but in bad shape and private pool is not as warm as could be desired even though they can pre-heat for you would like it to become a little more warm. But this is a must go too place. Were hesitating between two locations (Kan) and we went to eat at Kan Hotel (restaurant MOTMOT) and this just confirmed that we had made the best choice. If you think this property is laking in ocean view... well ask the reception they will arrange for you to go to Zebra (no fees required to stay there for the day only you have to buy there drinks and food but if you are there early enough you get a bed with sunshade for the day and free parking)
Stayed 3 nights in Feb 2025

10/10 Excellent

Ebony

Stayed 1 night in Feb 2025

6/10 Okay

ALEXANDER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Delores

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager Victoria and Front Desk staff were extremely helpful and pleasant before, during and after our visit. All of the staff were friendly, professional. The property was beautiful, intimate, clean. The amenities were also very nice. The bartender made lovely and tasty concoctions. An intimate place for a quiet or couples retreat. Great for wellness retreat too. Beautiful all around.
Stayed 6 nights in Dec 2024

10/10 Excellent

moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience from arrival to departure. The property is well maintained with a gorgeous natural landscape.
Stayed 4 nights in Jan 2025

10/10 Excellent

Nainshi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Awesome place to stay!! Loved everything.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kritika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, great staff and hospitality. However the roads in the neighborhood is very shabby, but overall worth it
Stayed 3 nights in Dec 2024

10/10 Excellent

Arun deep singh

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Amazing staff. Had a great time
Stayed 3 nights in Dec 2024

8/10 Good

Reeja

Stayed 4 nights in Dec 2024

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Laetitia

Stayed 3 nights in Nov 2024

6/10 Okay

Shelley Roy-

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property promises tranquility! This is absolutely not true. The property has so much potential, the management is no where to be seen. The menu is very 2star basic. The pool is horribly dirty, we saw someone cleaning it once in the 8 days we stayed there. The biggest let down is, it was said to be an adult only property, even when we checked in it states in the long list of rules that no one under the age of 18 is allowed on the property. We arrived around three pm, we planned for an early dinner after a very long day of travel, when we arrived at the dinner space, there was a boy approximately age 8. This was extremely impactful on my experience. When I asked the staff, they blamed it on the website making the mistake. So for two day of the eight we were there, there was a very active child hollering and running around. Please be very cautious if you plan to stay at this property. Ps, if you feel when you purchase the breakfast package there are great limitations to that also.
Stayed 8 nights in Nov 2024