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Emotion Tulum Hotel

3.0 star property
Boardwalk/promenade hotel with rooftop terrace and 24-hour front desk

Photo gallery for Emotion Tulum Hotel

Porch
Quadruple Room, 2 Queen Beds, Refrigerator
Garden
Reception
Hallway

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Laundry
The current price is AU$64
includes taxes & fees
5 Nov - 6 Nov

Explore the area

View map
Av. Tulum 32, entre Osiris y Beta Sur, Tulum, QROO, 77760
  • Place, Tulum National Park
    ‪10 min drive‬
  • Place, Tulum Mayan Ruins
    ‪11 min drive‬
  • Place, Playa Paraiso
    ‪19 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬

Room options

View all photos for Standard Room, Refrigerator

Standard Room, Refrigerator

Standard Room, Refrigerator

Highlights

Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Triple Room, Refrigerator

Triple Room, Refrigerator

Triple Room, Refrigerator

Highlights

Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 18 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Quadruple Room, 2 Queen Beds, Refrigerator

Quadruple Room, 2 Queen Beds, Refrigerator

Quadruple Room, 2 Queen Beds, Refrigerator

Highlights

Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Cable channels
Daily housekeeping
Wardrobe
  • 22 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Tulum

Emotion Tulum Hotel puts you in the centre of Tulum, 3.4 km (2.1 mi) from Tulum National Park and 3.8 km (2.3 mi) from Tulum Mayan Ruins. Highlights at this hotel include a restaurant, a bar/lounge and a rooftop terrace. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include coffee/tea in a common area and laundry facilities. There's also the convenience of an airport shuttle. .Places within a 15-minute drive of this 3-property class Tulum City Center hotel include Gran Cenote and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum National Park - 10 min drive - 5.3 km
  • Tulum Mayan Ruins - 11 min drive - 5.6 km
  • Gran Cenote - 11 min drive - 4.7 km
  • Tulum Beach - 17 min drive - 6.4 km
  • Playa Paraiso - 19 min drive - 6.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 91 min drive

Restaurants

  • ‪BABEL Café - ‬2 min walk
  • ‪Las Hijas De La Tostadas - ‬1 min walk
  • ‪La Nave - ‬2 min walk
  • ‪Bonita Burgers - ‬1 min walk
  • ‪Kaluha - ‬1 min walk

About this property

Emotion Tulum Hotel

Boardwalk/promenade hotel with rooftop terrace and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A rooftop terrace, a library, and barbecue grills are also featured at Emotion Tulum Hotel.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 8 guestrooms or units
  • Childcare (surcharge)
  • Terrace on the roof
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Emotion Tulum Hotel offers 8 accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels.

Bathrooms include a shower. This Tulum hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

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  • Free WiFi
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includes taxes & fees
5 Nov - 6 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; reservations required and discounts available
  • Return airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • Picnic area
  • Rooftop terrace

Spa

  • Massage

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 6 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 5 per pet, per day
  • Credit card charges are subject to a surcharge of 6 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Emotion Tulum
Emotion Tulum Hotel Hotel
Emotion Tulum Hotel Tulum
Emotion Tulum Hotel Hotel Tulum

Frequently asked questions

What is the cancellation policy at Emotion Tulum Hotel?

Emotion Tulum Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Emotion Tulum Hotel?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Emotion Tulum Hotel on 5 Nov 2025 start from AU$63.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Emotion Tulum Hotel?

The closest beach to Emotion Tulum Hotel is Playa Paraiso (3.3 km).

Is there a free airport shuttle available at Emotion Tulum Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Emotion Tulum Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Emotion Tulum Hotel?

Check-in begins at 3 PM. Check-out time is 12:30 PM.

Reviews

Emotion Tulum Hotel Reviews

7.0

Good

7.6/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness
Rating 10 - Excellent. 5 out of 29 reviews
Rating 8 - Good. 11 out of 29 reviews
Rating 6 - Okay. 6 out of 29 reviews
Rating 4 - Poor. 5 out of 29 reviews
Rating 2 - Terrible. 2 out of 29 reviews

Reviews

6/10 Okay

Morgan, San Francisco

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The service was great - the folks who work there were nothing but nice and helpful. However, the room we booked was bare bones, the towels were clean but permanently stained, the shower and bathroom had someone else's stray hairs, and you could hear basically everything happening on the floor. Ultimately, I felt our room was super over priced for what we got ($100 US all in) but it was a Saturday night in Tulum and we booked the same day. If it was $45 instead $85 I wouldn't complain. I just wish I knew because I would've spent the extra $25 to get a much nicer spot.
Stayed 1 night in Jan 2020

8/10 Good

stephanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Barbara, Felton CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hostel with amazingly helpful staff

We had a spacious private room with two comfortable double beds. The reception staff made us feel very welcome and helped us plan sightseeing activities. A plentiful breakfast was served on the rooftop terrace. When we arrived we were told that the terrace was booked for an all-night party on the second night of our stay and were offered a refund and help in finding another place. We decided to stay. Even though the thumping bass made our sleep erratic, the staff had been so friendly and appropriate that it just felt like our kids were having a party.
Stayed 2 nights in Jan 2018

4/10 Poor

Jess

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but very noisy

The best part about this hotel is the location since it’s so close to everything. This also means you won’t get any rest because bars and clubs blast music all night and all morning. The bed was also hard and uncomfortable.

4/10 Poor

Verified traveller

Disliked: Room comfort

Good staff but no hot water

Staff were great but there was no hot water in the shower

4/10 Poor

Verified traveller

Liked: Cleanliness

Good value, right in town, no frills

Great location and very reasonable, suitable for young backpackers. The private room with bath was super basic.

8/10 Good

Kathleen, Toronto

Liked: Staff & service

Good option for Tulum Pueblo

Great staff, good location. Facilities are pretty basic, but that's ok. Price seemed quite high for what we got, but apparently Tulum has a reputation for expensive accommodation.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, room comfort

Decent budget hotel

I thought everything was a decent value for the price, but the water pressure was low and the shower was rather outdated and dingy. Good beds, great private room for 2-3 people. Bikes for rent for a good price, excellent reception staff. Homey ambiance.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This is not up to the standards of a regular hotel. It is more like a room in a house. There is no good insulation in the wall. You can hear every noice in the hallway. Yet it charged us as a four star hotel

6/10 Okay

Helena, Campeche

Liked: Cleanliness, staff & service

Simple but clean

It was fine for a night. Noisy hallway, no windows towards the street, but the room was clean. Our friend had booked the room on Expedia and we expected an easy check-in. Well, they required a credit card from a person at check-in. They apparently did not charge the credit card at the online booking and we ended up having to pay the room at check-in. Our friend was very disappointed about that. It was supposed to be a gift for us.

10/10 Excellent

Jan, Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel right on the main street of Tulum

Entrance way looks questionable but look past that because they are working hard on fixing up the hotel. Rooms are lovely, clean and affordable. There are fridges in the rooms, private bath, air conditioning and tv. There are regular hotel rooms in one side and dorm rooms with clean, new shared baths. Staff are very helpful and friendly. Hotel is on the main street of Tulum with the central square and many restaurants close by. The beach is a 15 minute taxi ride away. We would definitely stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Luis Enrique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buena ubicación, cómodo para descansar.

un hotel bien ubicado, en el centro de Tulum. Algo de ruido por los restaurantes que están a un lado, más sin embargo está cómodo si lo que quieres es una habitación privada a precio accesible.
Stayed 1 night in Jan 2022

2/10 Terrible

Alejandro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo, fatal!!!!

Pésima atención, ruido toda la noche por el bar abajo, baños una porquería no servía WC, la TV un sólo canal, sucio todo, en general un asco. Nada recomendable. El tipo de recepción un pelele ademas me quería cobrar de más. al final aceptó que se equivocó de mala gana.
Stayed 1 night in Jan 2022

10/10 Excellent

Miguel Angel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
El lugar está en buena zona. Es tranquilo. E incluye desayuno.
Stayed 2 nights in Jan 2020

10/10 Excellent

Jose David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exelente servicio.

Exelente servicio, cómodo, agradable.
Stayed 3 nights in Nov 2018

8/10 Good

ivan

Liked: Staff & service
Tienen cambio de administración, faltan detalles pero seguramente en poco tiempo estará mejor. la terraza es muy buena, falta algo de acomodo. el trato es bueno y amable. saludos..
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

Bueno

Bien ubicado pero muy ruidoso. La habitacion limpia y el personal de recepcion muy atento. Nos costo mucho dormir porque es muy ruidoso alrededor y la habitacion estaba a un lado de unos casilleros.
Stayed 1 night in Nov 2017

8/10 Good

victor

Liked: Cleanliness, staff & service, room comfort
mucho ruido por modificaciones dentro del hotel
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
À plus de 60€ la nuit, l'hôtel n'est pas à la hauteur. Murs sales, serviettes de bain trouées (déchirées), un tapis de bain de 30cmx30 découpé dans une vieille serviette. Cuisine commune pas nettoyée (tables pas propres, aliments qui traînent), et, bien sûr, les éternels mal élevés qui discutent sous vos fenêtres jusqu'à 2h30 du matin (mais ça, ce n'est pas la faute de l'hôtel !). Bon accueil et personnel très sympa. Très bon point par contre pour une bonne literie et des lits en 160, une clim qui fonctionne bien et bonne télé. Bref, uniquement pratique parce qu'en plein centre et a 5mn à pied du Terminal ADO.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Buena ubicación.

Todo salió acorde a lo esperado, salvo que no nos cobraron el precio acordado, si se quiere abonar con tarjeta de crédito cobran recargo. No toman el dólar en la cotización oficial. El resto todo bien. Tulum es maravilloso.

10/10 Excellent

Geo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel en el corazón de Tulum

La atención de su personal es de lo mejor, siempre muy amables y dispuestos a ayudar. Está ubicado en el centro de Tulum, en la avenida principal.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place with perfect kovatkin to stay

Hotel was nice and staff was great and really helpful! Big plus for that. Room was nice. The only minus was the location of our room was bad, we got the first room from the lobby, so it was really noisy. But we got earblugs! The location of the hotel is really good and they also rent bikes, so it is easy to drive to the beach. There is common kitchen that guests can use. There shoul be more kitchen tools. Beds were good and pillows were great. We stayed at the hotel four nights, so it would have been nice if the sheets and towels would have changed at least once, but they didn't! Altough there was some minus points, we really liked the place. If we ever come back to Tulum we will choose this place!!