4/10 Poor
Pat A.
7 Oct 2024
Liked: Cleanliness
Cool Place, Great Breakfast, Terrible Communications
This is a lovely property and our ratings would be lower were it not for the incredible breakfast prepared & served by Aiden (not sure of his position relative to the owner, Joyce). Aiden also provided very helpful information about Galway. Unfortunately, the balance of our stay didn’t go well - Joyce didn’t respond for 8 or 9 hours when the heat turned off and we had to wear extra clothes in order to go to sleep. I walked all around the ground floor calling out for help and there was no one there! The WiFi only worked when I sat next to a window in the hall - I would have liked to have known that in advance. No one was there to greet us when we arrived - Joyce said in a text that she had to “pop out” - but she never returned! There were no directions as to which door was the side door & which was the front - so we were unable to find the keys for over an hour. Aiden advised us to text Joyce when we were on the way back from Galway and ask her to turn on the heat for us - really?!?! But she still turned it off just before 11:00 pm. The apartment was very clean and had a nice view of the lovely grounds. The towels were harsh & non-absorbent (hurt my face). She also advised us to avoid taking a bath or shower between 11 pm and 7 am (hard to keep that schedule after driving back at night in the rain from Galway). Joyce also complained that we didn’t lock all 3 doors before leaving in the morning - we had tried, but couldn’t figure them out - there was no one there to advise!
Pat A.
Stayed 3 nights in Sep 2024