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Pan Pacific Hanoi

5.0 star property

Photo gallery for Pan Pacific Hanoi

Indoor pool, pool loungers
Property video
View from room
2 bars/lounges, lobby lounge, rooftop bar
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$182
includes taxes & fees
25 Apr - 26 Apr

Explore the area

View map
1 Thanh Nien Road, Ba Dinh District, Hanoi
  • Place, West Lake
    ‪1 min walk‬
  • Place, Tran Quoc Pagoda
    ‪5 min walk‬
  • Place, Ho Chi Minh Mausoleum
    ‪2 min drive‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪31 min drive‬

Room options

View all photos for Deluxe King or Twin room

Deluxe King or Twin room

Deluxe King or Twin room

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Suite, 1 King Bed

Down duvets, minibar, in-room safe, desk

Studio Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Lake View

Down duvets, minibar, in-room safe, desk

Premier Room, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Premier Serviced Suites

Down duvets, minibar, in-room safe, desk

One Bedroom Premier Serviced Suites

  • Lake view
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Executive Serviced Suites

Down duvets, minibar, in-room safe, desk

One Bedroom Executive Serviced Suites

  • Lake view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Bathroom

Premier Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

  • Sleeps 3
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe King or Twin Room, Lake View

Deluxe King or Twin Room, Lake View

Deluxe King or Twin Room, Lake View

9.4 out of 10
Exceptional
(3 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Balcony Suite

Studio Balcony Suite | Living area

Studio Balcony Suite

  • Lake view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Pacific Club Lakeview King

Pacific Club Lakeview King

Pacific Club Lakeview King

  • Lake view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Deluxe Serviced Suite

One Bedroom Deluxe Serviced Suite | Living area

One Bedroom Deluxe Serviced Suite

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the area

Hanoi

A luxury stay in the heart of Hanoi awaits you at Pan Pacific Hanoi. Within a 5-minute stroll you'll find West Lake and Ho Chi Minh Mausoleum within a 30-minute walk. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, Pacifica, serves international cuisine and is open for breakfast, lunch and dinner. Song Hong Bar is the hotel's own lobby lounge, serving drinks along with lunch and light fare. Enjoy the indoor swimming pool, 24-hour gym, sauna and pool loungers. 13143 square feet (1221 square metres) of event facilities include 6 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Ba Dinh hotel include Dong Xuan Market and Quan Chuong Gate.

What's nearby

  • West Lake - 1 min walk - 0.1 km
  • Tran Quoc Pagoda - 5 min walk - 0.5 km
  • Ho Chi Minh Mausoleum - 2 min drive - 1.5 km
  • Dong Xuan Market - 3 min drive - 1.9 km
  • Hoan Kiem Lake - 5 min drive - 3.0 km

Getting around

  • Hanoi Long Bien Station - 6 min drive
  • Ga Co Loa Station - 15 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 32 min drive

Restaurants

  • ‪Two Chairs Coffee Lab - ‬2 min walk
  • ‪Circle K - ‬2 min walk
  • ‪The Summit Bar - ‬1 min walk
  • ‪Sofitel Plaza Hotel - ‬1 min walk
  • ‪Cộng Càphê - ‬3 min walk

About this property

Pan Pacific Hanoi

Pan Pacific Hanoi offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 13143 square feet (1221 square metres) and includes a conference centre. A 24-hour fitness centre, a rooftop terrace, and spa services are also featured at the luxury Pan Pacific Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

  • 1 building
  • 328 guestrooms or units
  • 20 levels
  • 2 dining venues
  • 2 bars or lounges
  • 13143 sq ft of conference space
  • 1221 sq. m of conference space
  • Built in 1998
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Coffee shop
Pan Pacific Hanoi offers 328 accommodations with minibars and a safe. Beds feature down duvets. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Similar properties

Property amenity
InterContinental Hanoi Westlake by IHG
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.5 out of 5, Wonderful, 1,001 reviews
The price is AU$203
includes taxes & fees
29 Mar - 30 Mar
InterContinental Hanoi Westlake by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 23.10 for adults and USD 11.55 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ming
  • Pacifica
  • Song Hong Bar
  • Summit Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (13,143 square foot of space)

Outdoors

  • Barbecue grill
  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1998
  • Designated smoking areas
  • No plastic drinking straws

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 1450000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 23.1 for adults and from USD 11.55 for children
  • Airport shuttle fee: USD 75 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 1450000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 0100113141

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Pan Pacific Hanoi?

Pan Pacific Hanoi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pan Pacific Hanoi?

As of 26 Mar 2026, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on 25 Apr 2026 start from AU$182, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pan Pacific Hanoi?

Yep, Pan Pacific Hanoi has a free self car park and free valet parking.

Is there a spa on site at Pan Pacific Hanoi?

Yep, there is an onsite spa at Pan Pacific Hanoi. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Pan Pacific Hanoi have a pool?

Pan Pacific Hanoi has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Pan Pacific Hanoi?

Pan Pacific Hanoi features a full-service spa, an indoor pool and 2 restaurants.

Is Pan Pacific Hanoi family-friendly?

You bet! With amenities such as supervised childcare, laundry facilities and a BBQ, it's no surprise that Pan Pacific Hanoi is a hit with families.

Does Pan Pacific Hanoi serve breakfast?

Sure does, buffet brekkie is on offer daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Pan Pacific Hanoi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Pan Pacific Hanoi?

Yep, you can grab a meal at Pan Pacific Hanoi's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Pan Pacific Hanoi?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Pan Pacific Hanoi?

No, pets are not allowed.

Pan Pacific Hanoi Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 953 reviews
Rating 8 - Good. 319 out of 953 reviews
Rating 6 - Okay. 76 out of 953 reviews
Rating 4 - Poor. 24 out of 953 reviews
Rating 2 - Terrible. 12 out of 953 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 3 nights in Dec 2025

4/10 Poor

Logan

Stayed 6 nights in Nov 2025

6/10 Okay

Ian

Business traveller
Liked: Staff & service

Dated property in a decent location.

Property is quite dated.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

8/10 Good

Kevin, Bethesda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfasts. Nice staff. Good location.
Stayed 3 nights in Nov 2025

8/10 Good

Catherine

Stayed 3 nights in Oct 2025

10/10 Excellent

Yatin

Stayed 2 nights in Nov 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities
Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday.
Stayed 2 nights in Nov 2025

8/10 Good

Tony L., Tolar

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staff awesome, food buffet excellent, neighborhood good.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jeffrey S

Stayed 1 night in Aug 2025

6/10 Okay

Xoan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Linh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chị Hoa lễ tân rất nhiệt tình, vì có bé nhỏ nên c giúp gia đình mình có phòng luôn dù mình check in sớm. C cũng tư vấn đặt chỗ trên bar xem máy bay tổng duyệt. Các bạn nhân viên trên bar rất tuyệt vời và nhiệt tình. Khung cảnh thì đẹp khỏi bàn rồi. Bathtub có chút vấn đề vì nước chỉ chảy qua vòi hoa sen chứ không từ vòi của bathtub.
Stayed 2 nights in Aug 2025

10/10 Excellent

Quynh

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, comfortable, staff was amazing, highly recommend and definitely worth the price
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Pan Pacific. Fantastic friendly staff and great breakfast options. We also club access which was a nice touch. Good location for exploring Hanoi. Clean, spacious room as well.
Stayed 3 nights in Aug 2025

10/10 Excellent

Raviv

Stayed 1 night in Jul 2025

6/10 Okay

Thuy, irving

Liked: Staff & service
Disliked: Property conditions & facilities
The club level staff are friendly and nice. However, the club level rooms (2) that we booked were not updated. The bathroom are old and has a foul smell. We stayed here before and facility was up kept but now, the rooms are old and has foul smell.
Stayed 3 nights in Jul 2025

8/10 Good

Tarsem

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 5 nights in Jul 2025

10/10 Excellent

Lam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Gina

Travelled with family
It feels like the staff only care about foreign guests and treat them better, while Vietnamese guests are not given the same attention or respect.
Stayed 3 nights in Jun 2025

8/10 Good

Jeonga

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 1 night in Jun 2025

10/10 Excellent

Richard, Milford

Stayed 1 night in Jun 2025

10/10 Excellent

Han Nee

Liked: Cleanliness, amenities, property conditions & facilities
It was a good experience.
Stayed 2 nights in Jun 2025

6/10 Okay

Angela

Travelled with family
Hotel is clean but furnished is old for a 4 or 5 stars hotel. Not impressive.
Stayed 2 nights in May 2025

10/10 Excellent

Kunal

Stayed 1 night in May 2025