Independent - accommodation in Tromsø

The bed was the most comfortable bed at a hotel that I've ever stayed in. The hotel was central so walking around, you could find anything. The hot tub is NOT INCLUDED. It cost about $50 usd per person for 30 mins. The staff was amazing save one interaction I had. I was going for Fika and the coffee/tea station didn't have any tea so I asked the front desk lady if it's moved or just all gone. She said its over there in the machine. It was not my first day at the hotel but they were doing a remodel so I asked if it was a new machine and went back to check it out again. It was not. I had used the machine before so I mentioned that the machine has the water but im looking for teabags. She got upset and reiterated that it was all over "there". I asked if she could show me because maybe im overlooking it. By this time she was pissed and walked out to the tea area with an attitude. She said someone must have moved it to the new dining area (again, it was under remodel) and that she will just make a new tea caddy. It was all very rude and disrespectful and she didn't apologize for talking to me like I was an idiot.

I stayed only one night and it was excellent. 9th floor room was clean, spacious enough for one person and the breakfast was outstanding. A taxi to the airport was right there. Location is great, walking distance to everything in the town. Check-in was fast. Elevators are FAST. My room was across from the elevator, but never heard any noise. Minor quibbles: 1) the room was a little cold and I had to crank the heat up full to warm up. 2) Desk electric outlets were tough to access 3) no phone in the room 4) the pump on the shampoo dispenser in the shower was broken (I did say minor quibbles)

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